Customer Reviews for Golden Convenience Store
(Concessionnaire U-Haul dans le voisinage)

119 évaluations

17208 S Golden Rd   Golden, CO 80401

(303) 557-4984

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 6h pm
  • Ven : 7h am à 7h pm
  • Sam - dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 557-4984

17208 S Golden Rd
Golden, CO 80401

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 6h pm
  • Ven : 7h am à 7h pm
  • Sam - dim : 7h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory E. 
Évaluation :
2

When I picked up the vehicle, I was not told check the condition of the vehicle. I received one text and several e-mails after I had left the lot instructing me to do that inspection. I don't check text or e-mail while driving. The vehicle had two warnings on dashboard. 1 Low Tire and Low on windshield wiper fluid. When I returned the vehicle I was told that mileage would be checked in 25 minutes and I would receive a receipt. I never received a receipt. Overall, this did not feel like a professional operation.

Verney G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob P. 
Évaluation :
4

I was overcharged for mileage. This is UHaul's fault, especially because the UHaul app is AWFUL and I was not able to upload my mileage photo. This is not the fault of the employees at this location though. But I would really like a refund for the mileage overcharge.

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE W. 
Évaluation :
2

You would think that the U-Haul drop-off locations would have someone to help take off the tow dolly. There was nobody there to do this for us, so after a very long drive for two days, my son had to crawl under the dolly and get on his back (ON THE DIRTY PAVEMENT) to try to figure out how to undo the chains, etc. The whole experience was just a tiring hassle, and the main U-Haul representative in the town where we arrived wasn't helpful at all .

Wendy K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
4

My only complaint is that the gas tank was not full. It was about half way between 3/4 and full.

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEYA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kathy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Colin K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOMMY R. 
Évaluation :
5

The equipment was for local use because it is not long-distance worthy. We had to switch trucks when our move changed from local to long-distance but they were very helpful in closing out this contract and opening another. Unfortunately, we had to transfer all of the items from one truck to the other. While the location is not ideal (small older convenience store) they were open on Sunday and for that, I was VERY grateful. The staff is friendly and helptul.

David H. 
Évaluation :
5

Location is an older (small) c-store but they were open on Sunday and, while the operation is small, they were helpful and there were no issues with the process. While waiting between c-store customers is not ideal I truly appreciated their being open on a Sunday!

DAVID H. 
Évaluation :
5

Easy in/easy out

Kendra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
3

The front of the truck was covered in bugs. I had to pull over to clean the windshield.

MARK T. 
Évaluation :
1

DC1111T was literally the worst vehicle I have ever driven. The truck sways 1/2 a lane on its own and with no reason. It needs to be taken out of service and repaired immediately. The truck barely started, thankfully I was only using it locally. The manager also lied on the return report, the vehicle had nearly 3/4 of a tank when I returned it. Thus the 28 $fuel charge is not okay. I have already disputed this with my CC company. My Uhaul experiences have gotten worse and worse through the years. Consider this my last rental unless you can fix this truck and refund the fuel discrepancy. Seriously it was a horrible vehicle and experience. I am pissed to say the least.

Michael C. 
Évaluation :
2

Pick up process took longer than I expected - waited at front of the store for what seemed like 10-15 minutes while agent worked in the back room to prepare for my pick-up (Reservation had been made on line). Then, later, I received at least 10 redundant email messages regarding the contract and U Haul services.

Alan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy S. 
Évaluation :
2

Small convenience store with UHaul component. One person manning the store with customer traffic for the convenience store coming in. Initially, the worker commented to me he had no space for my car dolly even though my paperwork directed me to this location for turn in. Ultimately he came outside and took the dolly. He had plenty of room for this item. I had to ask for a turn in receipt which he supposedly emailed to me. I still have not received the receipt but I took photos of the dolly parked at this location to prove I turned it in. They need more staff at this location apparently.

KEVIN B. 
Évaluation :
3

Online check in was slower and less convenient than in-person

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA H. 
Évaluation :
5

Female owner of convenience store was fantastic!

JEFFREY M. 
Évaluation :
4

After making a reservation three days in advance, the original location did not have the vehicle that was reserved at the time that was specified and after going to three other locations we were finally able to locate the vehicle we needed in Golden! Thank you to Golden Convenience Store!!

Erika G. 
Évaluation :
5

quick and easy

Douglas A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scott G. 
Évaluation :
5

The online check-in process wasn't as smooth as I hoped, but the representative at this location was extremely helpful.

Dylan D. 
Évaluation :
5

For next time, if possible would you please fill the gas tank to 100 % so I don't have to fill up while managing the relocation of an apartment. It's just more work for the customer. Overall though, incredible people own this Golden, Co U-Haul. They are super friendly. I made it safe to my destination. Thank you fam.

THERESE O. 
Évaluation :
3

Just wish there was a uhaul drop off location on the south side of Denver

Matthew R. 
Évaluation :
5

Easy 24/7 no contact drop off. Sweet!

ERIN M. 
Évaluation :
5

Excellent service.

RANDOLPH O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent H. 
Évaluation :
1

The truck we received was misaligned, one of the tail lights was out, and while not technically "dirty," the cab was very gross.

zoe F. 
Évaluation :
3

Nice folks here, and easy to deal with. This location looks very sketchy. Makes me want to lock my doors.

RICHARD E. 
Évaluation :
1

Over charged, poor communication, and was told I was going to be receiving a partial refund which has never happened. Extremely poor service

CAROLINE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

The pictures on the website showed that the 5x9 Utility Trailer has a built in wheel chock for a motorcycle. This trailer did not. Turned out it wasn't an issue, but was not as advertised. Otherwise, everything was great! Merci

Calli K. 
Évaluation :
5

Rosa (the desk agent) was amazing - efficient and so happy. We needed that for our difficult move. THANK YOU!

Julie G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lewis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick A. 
Évaluation :
5

Very committed staff. I didn't have to wait unnecessary. The woman was extremely thoughtful and kind. She called to check in as well and committed to finishing up my paperwork within 30 minutes and was done within 10. I did not have to wait it was just nice of her to tell me. Great service. She also showed and explained the coverage paperwork.

Gerald B. 
Évaluation :
5

Very nice people

Madeline C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
2

I would not recommend u-haul anymore after complicated check out process. I wasn't given option to review the van, or enter gas level, didn't how how high to fill it up, wasn't even sure the check in process was complete. The web app was constantly stopping and telling me to go talk to an agent at the desk (which was closed ..). Tried to call, no answer. I ended up, with a blank page, receiving an email with a confirmation that I had successfully checked out the truck, even though I didn't go through the inspection! Pretty bad! At least, this time, the steering wasn't completely F***ed on the van... And that's not saying much. Will not use again, I'll go to your competitor from now on.

Xavier P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl W. 
Évaluation :
5

They helped me return my equipment when the the online check in was not working. I turned on my location services but the sight could not locate me to check in the equipment.

Wallace P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beatriz C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenelle M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERIC B. 
Évaluation :
4

Easy drop-off.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS L. 
Évaluation :
5

The entire experience was short, easy, and uneventful. Just as it should be!

Grant H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colby S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david R. 
Évaluation :
5

Quick and easy pickup and drop off. Gas station location so it was easy to refill truck at drop off. Personnel amical.

Adam H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
5

everything went great

JUSTIN P. 
Évaluation :
2

The person here didn't even look at my trailer or take any of my info. I didn't even feel like my unit was checked back in and was worried that I would be hit later for an issue after the check in process.

DANIEL S. 
Évaluation :
5

Nothing, great experience overall.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleonore V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaclynn T. 
Évaluation :
5

The website was broken and horrible to use. The location was fine

Kyle T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jalen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas G. 
Évaluation :
5

Very polite and friendly staff.

Richard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
1

Very small lot to return equipment. Had 26' truck with auto transport. Not enough room to maneuver and back up truck and auto transport. Seems location unable to handle all equipment. Location did not do any return paperwork and did not return cash deposit of 100 $dollars, left it to U HAUL headquarters.

Ned W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond C. 
Évaluation :
5

Nothing. My experience was great!

DIPTAK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos C. 
Évaluation :
5

The woman who helped was very nice and seemed like she knew what she was doing.

Kathleen G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Haley C. 
Évaluation :
3

We paid ahead online, and when we showed up to pick up the trailer we were charged an additional 100 $above what was quoted online and that we had already paid. This was more than we were expecting to pay, and we choose what vehicle and when and where to drop off based on the quoted price. To show up and be charged an additional 100 $was very disheartening, but because this was added at the last minute there wasn't time for us to choose another option or do anything about it. It seemed very sneaky. I will not recommend Uhaul to any friends or family, and will not use them in the future.

Thomas M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raven F. 
Évaluation :
3

They were helpful when we were in a pinch.

jordan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick S. 
Évaluation :
2

Confusing drop off procedure; where to park not clearly marked. And Uhaul charged me for an extra day because I used the app to return the car, which required pics, which resulted in me submitting the return at 7:01 (instead of 7:00). Also, the tires were bald and we drove through a snowstorm; it felt as if the truck was trying to drive off the road. Finally, the minimum rental days policy is stupid. There is no scenario in which I would take more than 2 days to drive from St. Louis to Denver. Requiring a 5-day rental is clearly a money grab. I kept the car just to be sure that Uhaul wouldn't be able to rent it out on the days it was charging me. And the environmental fee is BS. I looked into it, and Uhaul uses the money to retrofit its fleet, which clearly is in Uhaul's own interest. Just roll it into the rest of the fee, WTF.

Sam J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

the woman working in the convenience store all alone was very helpful

Michael G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy M. 
Évaluation :
4

Staff was incredibly helpful!

Christiana R. 
Évaluation :
5

Nothing, it was fantastic!

Nicole G. 
Évaluation :
1

Location was hard to find and was not easy to get to.

DANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maynard B. 
Évaluation :
4

A bit late on an early morning start, but otherwise a smooth experience.

Michael W. 
Non les évaluations ont été soumises pour cet établissement.

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