Customer Reviews for Golden Oak Auctions LLC
(Concessionnaire U-Haul dans le voisinage)

228 évaluations

8143 Old Leonardtown Rd   Hughesville, MD 20637

(240) 230-3365

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : 11h am à 4h pm
Heures d'ouverture spéciales
  • 10/28/2021 - 11/30/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(240) 230-3365

8143 Old Leonardtown Rd
Hughesville, MD 20637

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : 11h am à 4h pm
Heures d'ouverture spéciales
  • 10/28/2021 - 11/30/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHELLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Balraj S. 
Évaluation :
1

There was no one at the location but the truck was. There was a number for the manager on the door to call but it went to voice mail immediately but said the mail box was full so I could not contact him. I waited a half hour and I left. 10 miles down the road he called and said he was on the phone when I called. I told him his mail box was full. I returned and used the U Haul app to check it out and return and that process was great.

William M. 
Évaluation :
1

Talked to manager day before and arranged for a next-day 8 am pick-up. Get to location and call manager to find that he doesn't open til 9 am. Says he will be right over, but still doesn't show til 9 am. So that was an hour out of my life. He made no effort to make sure dolly and furniture pads were there even though the reservation was made at least two weeks earlier. Sent me to another location 10 miles away to get those. I live 2 miles away from his pick-up location, so that would be a 24 mile trip to get the stuff I needed to load. He's very personable, but service is 1 out of 10.

Debbie G. 
Évaluation :
5

The owner of this place was extremely friendly and helped attach the trailer for us. This is the first time this has happened in all my time renting trailers from UHaul. Go early to have a look around the store! Fascinating!

Michelle G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
3

Phonemail was full so hard to get a hold of. Can happen to anyone, but felt uneasy leaving the truck and trailer there without confirmation acknowledging that I had dropped it all off in excellent shape. I had to call back, so no answer to my texts. Final receipt was fine though.

JEFFREY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
3

The gentleman who assisted me with his excellent, but a bit unorganized. Due to the reservation not being properly entered it took more time to check the rental out.

Luis S. 
Évaluation :
5

The manager was very professional and courteous. The equipment had a malfunction which ended up taking it out of service. The manager tried to get me another trailer to no avail but I appreciated the assistance.

Edric S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
3

Hmmm ... we arrived at a building that looked abandoned. Was very hesitant about using truck at first .. but felt better about it being a newer model. Do you actually visit each Uhaul site? We had to call a number taped on the door .. he replied with “ I'll be there after I get my coffee” ....

LESLIE W. 
Évaluation :
3

This was the WORST experience I have ever had renting any form of vehicle from your company.. I reserved my car hauler 1 month in advance and it was not at the location promised.. I was then sent to 2 different locations hours away from my parents home after 12 hours in the car from TN.. corporate has a POOR customer service renting out the same machines to multiple people.. I will never use U-Haul again, this experience was so stressful and un-professional.. Reservations mean NOTHING to you people..

Amanda K. 
Évaluation :
2

The location was not staffed. It was 100 % self-service, to include hooking up the trailer and needing to send a picture of it to the owner. a 6 x12 trailer, sitting on gravel, was very heavy for a lone 50+ y/o man to move and lift. I managed, but it was hard and I do not think I should have had to do that by myself. On the positive side, the gentlemen was very nice. I just do not think I should have had to do that alone (or wait while he sent someone out to help, which he did offer to do.)

James T. 
Évaluation :
5

Rien

Jeff S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miriam T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice F. 
Évaluation :
2

Furniture pads were in a different truck and we had to move all of them

Jordan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN P. 
Évaluation :
5

Very smooth transaction and very helpful assistance. Will use again.

Robert B. 
Évaluation :
2

Agent did not not wear a mask in doors - questionable safety. The vehicle was clean.

Vitaliy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Philip J. 
Évaluation :
5

Keep up the personal service! It was amazing to have the shop open early to accommodate me.

Aaron A. 
Évaluation :
2

App wouldn't work and the amount of gas was wrong . Contacted customer service and have yet to here back from them.

EDMOND G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean L. 
Évaluation :
3

I called 1800gouhaul. I was given a reservation to a closed location. When I called back to inquire, I was told that my reservation wasn't complete.... How when I have a reservation number as well as a debit from my account??? Finally, I was sent an additional 20 miles to the location that provided the rental. I was on the phone with uHaul from 11:48 until 3:18..... but funds were debited from my account immediately. Sad to say, u haul will be my last resort for any rental services in the future!!!

joane J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Deborah R. 
Évaluation :
1

No personnel available at 2pm just a drop box which is understandable because of Covid-19. I called the number at the location to confirm that I was dropping off the truck (on time as agreed)and was told to just put the key in the box. A couple days later I receive the bill with an extra day billed to me. I call them they said they would fix it, never happened. I called uhaul and they said they would fix it, never happened. I'm done with this company, my future business will be elsewhere.

Jesica S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clifton P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alland L. 
Évaluation :
5

I paid for a hand truck and it was not there. The location was closed so we were not able to get it. Very irritated that i was billed for something I did not receive.

Charlie D. 
Évaluation :
1

Contract #: 21683481 U-Haul Reference #2594051 Its already well documented in the U-Haul Reference #2594051 I've provided it now 3 times. never heard back from albert_tayman@uhaul.com Re: U-Haul Reference #2594051 So, I have already provided extensive notes and comments in my uhaul chat session and to the customer service rep. The uhaul website wouldn't accept and would not upload my Driver's License. Then This was mostly a significant delay at the dealer's office re-entering/re-completing, after I had already put in all the info on UHaul website, and processed the reservation. Then the dealer wanted to charge more than the reservation which I had already reserved on the website. Then after about an hour at the dealer reworking the paperwork, when I went outside ... multiple safety, fender, and marker lights were out. Dealer just said he could order me a different trailer but I'd have to go pick it up someplace else and he couldn't say how far .... or when they'd have it or if or where someone would have one. Very Painful process I've provided pictures in my emails to Albert Tayman @ u-haul albert_tayman@uhaul.com You can see the multiple lights out !! many many issues.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debra T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celeste W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boris P. 
Évaluation :
3

be more accurate with the miles none

Saul M. 
Évaluation :
5

The rental was very smooth and professional

Theresa H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dorothy I. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jacquetta T. 
Évaluation :
1

You pull off of the road into the grass with the truck to a building that doesn't seem like a certified uhaul building. It was hard to tell if you were at the right drop off location

Nicholas W. 
Évaluation :
5

Very nice staff

William G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMEN S. 
Évaluation :
1

We travelled 2,5 hours to retrieve a damaged out of date auto transport. The moving helper from Lucia's moving company fixed the hinge needed to raise and lower the transport. Thank God for Victor.

Burma F. 
Évaluation :
2

High grass to park the vehicle and poor lighting

Andrei T. 
Évaluation :
3

MY RECENT EXPERIENCE WAS HORRIBLE WITH U-HAUL. I RESERVED A 15' TRUCK AT THE SMALLWOOD DR LOCATION IN WALDOLF, MD FOR 8AM THIS PAST SATURDAY TO MOVE INTO MY HOUSE. I HAD PPL HELPING ME MOVE IN THE MORNING. THE DAY OR SO BEFORE, U-HAUL SENDS ME AN EMAIL CHANGING MY RENTAL TIME TO 12 NOON WHICH MESSES UP MY MOVING PLANS. THEN I RECEIVE A TEXT SATURDAY MORNING STATING MY RENTAL GOT CHANGED TO HUGHESVILLE, MD (15 MINS PAST MY HOUSE) AT 12:30 PM. MY BILL WAS WAY HIGHER THAN IT SHOULD BE BECAUSE OF THE MILEAGE. THE ONLY GOD THING ABOUT THE EXPERIENCE WAS THE EXCELLENT CUSTOMER SERVICE FROM THE GENTLEMAN AT THE HUGHESVILLE LOCATION.

shaa'ron W. 
Évaluation :
1

My overall experience with U-Haul has been a nightmare. You text me the day before saying I have to pick up from a location 22 minutes out of my way. I call the Regional Office and speak with Star who was so rude and not helpful by telling me that I either I go with a truck that doesn't work for me or drive out of my way. I chatted with a customer service agent and told her about my experience and her response was "she has people yell at her a lot so cut her some slack..." REALLY?! These last minute notifications with changes is why people are upset. I arrive at the location to find that they don't have a furniture dolly which is what I requested in my original order. Their response is to dock off the amount and for me to stop by a Lowe's and buy a furniture dolly. The guy gave me a dolly which I appreciate but it isn't convenient to find out a day before that the truck is 22 minutes out of the way and at the location that I have no furniture dolly. Overall, I was majorly inconvenienced by the additional driving and having to find ways to get my furniture in and out without the proper equipment that I requested.

Ashley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea B. 
Évaluation :
1

This Truck Rental Was The Worst Experience I Have Ever had in My life, and I am 69 years old. First Your Rental Representatives Need To Be More Customer Friendly and Show some professional, Second Your Trucks Need To Be In Better Running condition, and When You Call Your 800 GO UHAUL# the People Are Rude and Show No Interest in Trying To Solve A Problem You May Having, Let alone the 25-35 minutes every time I had to call which was about 7-8 times I will NEVER rent another truck From U HAUL I Will Rent From (Penske Or Enterprise) RAYMOND GALLOWAY 301-922-4162

RAYMOND G. 
Évaluation :
2

A drop off or parking area that does not require you to pull across an active highway to back a trailer into the spot.

RICHARD B. 
Évaluation :
5

You all changed my contract the day before I moved and downgraded my truck. The man I picked up from was great but I hate having a smaller truck and not being given proper notice. the young lady offered me a 50 $discount that would hit my account and it still hasn't been applied

Anthony B. 
Évaluation :
5

Super fast and easy!

Christine A. 
Évaluation :
5

Very easy access, and the person was very helpful. But do not expect anyone to be there most of the time. Someone only seems to be there in the morning and no one answers their phone at the number they provide.

Randy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenny H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason T. 
Évaluation :
3

Trailers lights where pushed in. Plate light was hanging. Hole in the floor of trailer. Dead License Plate. Trailer had a shake transporting down the Highway. Fender was damaged, so wheel might have been bent which caused the shake.

James W. 
Évaluation :
1

Charged for an extra day. Why? It was dropped off well before 9 am. No one was there. They did not answer phone, did not have an answering machine. Uhaul needs to deliver on what they agree to.

Hal C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl R. 
Évaluation :
5

Everything was good, the employee was very helpful.

Dennis P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill M. 
Évaluation :
5

Have rented from this location multiple times. Always good service and friendly.

Bill M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl R. 
Évaluation :
4

I rented the equipment and discovered my tow vehicle was having a mechanical problem so returned the rental within 90 minutes. The staff was able to get me a full refund which I didn't expect but appreciate very much. I'll definitely rent from this location when I attempt to complete this task next weekend or for any other reason in the future.

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bonnie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nathan V. 
Évaluation :
5

Excellent customer service

Beverly B. 
Évaluation :
4

More trucks available

Maryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley C. 
Évaluation :
3

Provide a signed checklist of the mechanical checks performed before a vehicle gets rented out to the next customer. I could only hope that the truck had enough oil and fluids for my trip.

Albert N. 
Évaluation :
3

I was told that I could drop the truck off at another location in Waldorf with no extra. They charge my card 165. I have called about the situation and no one called me back.

Dalonia N. 
Évaluation :
5

The service provided at truck location was excellent and there were no issues with this truck. I do have a complaint due to going out off my way with time and distance when 3 trucks sat unused at my preferred storage rental location at 231 Self Storage in Prince Frederick, MD. This was an extra burden of time and money, and the added frustration of seeing those trucks on the way to my storage unit. Additionally, I had to leave my car a Uhaul and was left without a vehicle for a day. This would not have happened if I rented one of the trucks at my self storage location, especially, when there were 3 trucks sitting there unused.

Christopher S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald A. 
Évaluation :
4

Better experience for all above.

Stacy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Non les évaluations ont été soumises pour cet établissement.

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