Évaluations des clients Golden State Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Golden State Storage

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Karla C. le

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The van we rented was filthy inside and out! I stated that from the start yeT I was charged a cleaning fee when the van looks like it’s never been washed!!! It was parked in a spot where you can tell it’s not been moved with first everywhere and spider webs all over!!

Rebekka H. le

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Le client n'a pas laissé de commentaire.

Eyob K. le

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Le client n'a pas laissé de commentaire.

CLIFFORD S. le

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I originally order through one of the Simi Valley locations and they ordered the wrong type of van. I had to go through the Northridge location and originally estimated my miles at 120 and ended up being about 25 miles over which I had to pay for and it wasn't my mistake. otherwise every thing else was very good.

ROBERT W. le

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Good service and nice staff.

Michael W. le

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Nothing to improve at this location. Cathy Gunderson, the manager, was very professional and helpful. The van was perfect for my needs. The cost was reasonable. Other U-Haul rental locations in the South Valley had too many negative reviews and problems about not having trucks available. Golden State had no such problems.

MARYANN C. le

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The office staff is so nice and accommodating!

Janik E. le

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I got over charged for pads and other equipment that I didn't request. Also none of the items were in the truck I rented as well. I communicated this with UHAUL associate on the phone and I still got charged for it. I also had to wait for a long time during my pick up since there was no agent available to review my paperwork for a while at the pick up location.

greg K. le

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Nothing

Cathy M. le

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Le client n'a pas laissé de commentaire.

Leon U. le

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The employee there is a friendly person who took care of everything. The equipment was in good condition and worked well.

albert D. le

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Cathy was so nice and friendly! Thank you so much!!!!

sheila S. le

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Le client n'a pas laissé de commentaire.

TONY K. le

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cathy was very helpful and friendly thanks

ANDRENIC D. le

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Le client n'a pas laissé de commentaire.

Melody W. le

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Le client n'a pas laissé de commentaire.

Karen D. le

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The leasing attendant was very nice, and overall the place was easy to find, with easy parking. What happened was the representative did not let me know that the truck had no air conditioning! San Fernando Valley and 96 degree weather and I had no air conditioning. Literally almost passed out on the freeway.... it was so hot. I never would have rented from this place if t I had known this truck had no air conditioning. By the time I discovered there was no air conditioning, it was already 15 minutes from the facility and I had an obligation to help my daughter pick up some furniture so I couldn't turn back. When I confronted the attendant upon Return of the truck just 4 hours later , I simply said to him there was no air conditioning in night felt it was really wrong of him to lease the vehicle to me knowing that. He said he needs to get that fixed! So that I could go into the office and cool down! Didn't give me any type of a discount on the vehicle . You shouldn't have to ask when your leasing a vehicle if it has air conditioning, especially when most likely that truck has been rented out in the San Fernando Valley the last 3 weeks and we haven't had anything less than 80 degree weather!

lance J. le

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Le client n'a pas laissé de commentaire.

LEONEL R. le

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This was a great experience customer service and equipment excellent condition. Everything was wonderfull.

Janice W. le

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Le client n'a pas laissé de commentaire.

Kathleen S. le

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I always have a great experience when I rent a U-haul from Darrren at the Northridge office. Quick and easy with a smile. The only complaint about the van, was not having a device inside to adjust the side wing mirrors on each side. Doing it manually is a hassle and feels like you're not in complete control.

Karen T. le

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Nothing

herlinda M. le

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Nothing.

Mark D. le

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Le client n'a pas laissé de commentaire.

Marlon M. le

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Le client n'a pas laissé de commentaire.

Ashley C. le

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Everything was fast and easy. Perfect

Kathleen S. le

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Very pleasant gentleman explained everything to me and made the entire action take place very easily.

Daniel S. le

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Excellent service. Was in and out in 3 minutes.

Jason Y. le

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Truck was not ready at the designated pick up time. It was nearly 40 minutes after the pick up time that I got the truck. The customer service was good though and the manager there are nice.

Raymon H. le

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Le client n'a pas laissé de commentaire.

Christine T. le

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I had the pleasure of having Darin help me out on my pick up date. He was very kind and pretty thorough in explaining the paperwork and truck operation/equipment. Darin made the process fast and easy.

abdulwahab J. le

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Le client n'a pas laissé de commentaire.

RODOLFO E. le

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Great service