Customer Reviews for Good Guys Auto Sales LLC
(U-Haul Neighborhood Dealer)

101 évaluations

624 W Lincolnway   Cheyenne, WY 82001

(307) 637-6016

Heures d’ouverture

  • Mon-Sun: 8 am–6 pm

Services dans cet établissement :

Pour nous contacter

(307) 637-6016

624 W Lincolnway
Cheyenne, WY 82001

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 8 am–6 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond B. 
Évaluation :
5

Owen and Bobby were very helpful and made my rental experience go smoothly.

RHONDA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gynnell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emanuel A. 
Évaluation :
5

I had a very short window to move my entire embroider shop from one location to another. The man who rented the truck to me was so patient and kind - he put me as ease immediately. Dropping off was even easier! I will everyone to use this U-Haul! Thank you so much!

Tammy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
2

The guy running the place is rude!

CRYSTAL R. 
Évaluation :
4

We had a great employee, Rhonda, who worked very hard to do her best to help us get started. When we brought the trailer back we were greeted by the owner, we didn't get his name, who is very rude and arrogant. If Rhonda owned this property and her employees worked as hard as she did we'd have no problems coming back.

PATRICIA C. 
Évaluation :
5

Excellent service à la clientèle. Overall a great experience.

Jon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
5

I was so impressed with the customer service I received from Ronda. She took care of everything and went above and beyond in my opinion!

krystal H. 
Évaluation :
5

employees very professional and helpful

DAVID KEVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM W. 
Évaluation :
5

The lady was sure nice and helpful.

Sherri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian G. 
Évaluation :
5

Best experience we have ever had with Uhaul. Great dealership!

Lindsay M. 
Évaluation :
1

The main location in Cheyenne 6100 Countryside drive took my money for equipment they didn't have. Didn't call me to tell my truck wasn't there until I drove clear across town yo pick it up, then sent me to Good Guys and Rhonda was amazing! They did not communicate that I already paid and uhaul wanted a $100 deposit and I told her I already paid it! Suppose to pick up uhaul at 10 am, and finally left @12:30.. The uhaul that I was picking up a couple had already got it and their was no communication with traffic. My son called the other Location and Lindsey was very nice and tried to rectify the situation.Then calling me freaking out cause my uhaul wasn't back by 8 am, well the drop off place doesn't open till 9:30. How the Hell was I suppose to know that! Then I received a check! WTH- I PAID CASH! I HAVE NEVER BEEN MORE DISGUSTED IN MY LIFE ON HOW THIS WHOLE THING WAS HANDLED!! DO BETTER UHAUL!!

Teresa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tanner H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rio P. 
Évaluation :
4

Helpful, friendly manager

DENNIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY V. 
Évaluation :
5

That the speed limit on the trailer be upgraded to new highway speeds.

Rory L. 
Évaluation :
5

Super nice people.

Kevin D. 
Évaluation :
5

Rhonda was TERRIFIC! Handled everything. Did not even have to use web page to return. Very friendly and knowledgeable

Marian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa H. 
Évaluation :
5

Rhonda the sales associate was incredible, she went over and beyond assisting me in getting the right size of uhaul trailer and even went out of her way to help me back it up to load it. There was nothing more Rhonda could of helped me with other than pulling it to my destination. Rhonda was amazing and I would recommend her to help anyone and everyone in helping meet there Uhaul needs. Sincerely Kelli Killmer

kelli K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela J. 
Évaluation :
5

Friendly and very helpful! Easy location to work with. Answers all of your questions and solves problems!

Bryan Keith R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis B. 
Évaluation :
5

Great people to deal with

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty H. 
Évaluation :
5

The lady there went above and beyond her job duties she made sure everything was taken care of he is a excellent employee and I actually believe that she is a great asset to their company.

RHONDA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
5

Rhonda was so helpful and professional.

Stephanie G. 
Évaluation :
5

The members were extremely helpful at this location. The system was giving them issues but they were able to communicate that and provide great customer service.

ROBERT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penelope J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Everything went really well.

sean T. 
Évaluation :
5

Bobby at Good Guys was great. He was very helpful, friendly, and efficient. Had an issue with my current rental that wasn't from his store, and he was willing to help out on a busy Sunday. So grateful!!

Kaylee V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
5

Great service. 10/10.

Travis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marcy E. 
Évaluation :
5

Best Uhauler Dealer in town . In & out . Nobody got hurt 

owen B. 
Évaluation :
3

The customer services was great, just a very small location so is a little difficult to get in and out of. I had to drop my own vehicle off while I was moving and there was no place to park except a block away.

Shereen W. 
Évaluation :
5

Rhonda was awesome

katherine K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander W. 
Évaluation :
5

So happy that Good Guys does U-Haul rentals! Rhonda was very kind and accommodating to our needs! Merci.

KETAN C. 
Évaluation :
5

The lady who helped me check in went above and beyond with being kind and helpful. Merci.

Angelynn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duard D. 
Évaluation :
5

The gentleman who helped me was very kind, and drop off was a breeze.

Dominique B. 
Évaluation :
5

I was surprised how busy the dealer was , service was excellent. I would definitely rent from them again.

william F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen F. 
Évaluation :
5

Great service, prompt staff, worked with me to meet my needs for trailers on multiple occasions. Will use again!

curtis A. 
Évaluation :
5

Rhonda was so wonderful when I picked up and dropped off the uhaul! She helped make the experience 10 times better

Jasmine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
5

Best u Paul service ever! I would tell all family and friends this is the place to go to. Is customer service was great. Service was handled wonderful with smile answered all questions. She was the best. U haul was clean and well serviced. The uhaul drove great.

Trisha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shamayam J. 
Évaluation :
5

Very professional and courteous

William L. 
Évaluation :
5

Great service excellent staff

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee H. 
Évaluation :
5

Improvements not needed. Just keep doing what you are doing!

Gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul O. 
Évaluation :
3

Put some tires on the trailer they were bald

shawn C. 
Évaluation :
5

The place is very great. Clean and very cheerful atmosphere. Owen is a sweetheart very helpful and very inviting I would definitely recommend is place to somebody in the future.

sherri B. 
Évaluation :
5

👍🏻

Larry W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelly C. 
Évaluation :
5

This location provides friendly service, trucks are as expected, i see no issues whatsoever. Great people.

Layna M. 
Évaluation :
5

This is one of the best UHaul dropped off centers I have been to.

Terry A. 
Évaluation :
5

This is hands down the best uhaul staff I've ever worked With now on two occasions. I specifically called them for this rental as the website had me driving out of my way to some larger location. The location the staff. The cleanliness of truck. All terrific.

Shannon Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Layna M. 
Évaluation :
5

Quick and easy. Highly recommend.

Eric N. 
Évaluation :
5

Best service, I've seen.

Arthur M. 
Évaluation :
5

Nothing, 3rd time using this location, has been great.

Eric A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin K. 
Évaluation :
5

Owen, the agent at this location was extremely helpful. He even waited for me when I came back to drop off the trailer 15 minutes after the regular office close hour. I will come back to this location again next time when I need to rent a trailer. Thank you Owen!

Yuan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Staff member Owen was very helpful and great to work with.

Michael S. 
Évaluation :
1

Scheduled pickup for 9:30. Arrived to find that the store didn't open until 10. Called a number on the door. Employee said he'd be there at 10. Unfortunately he wasn't pleasant to deal with and said it wasn't his fault that we reserved a 9:30 pickup since his store hours were 10a. Asked about the reservation guarantee and he said, “you're gonna call me on 4 minutes?!?!” In reality it was 34 minutes plus another 25 for checkout. Had he been kind, understanding, and apologetic for the site allowing us to book the time, I wouldn't be here. Emailed corporate asking about the reservation guarantee on April 25th, still awaiting a response.

Jared C. 
Évaluation :
2

I left the truck there overnight without a key, which I brought to them shortly after they opened. Due to the Gas Light Sensor, I wasn't able to get the EXACT SAME position the gauge was at time of pick up, is what I believe. I brought out more gas when I dropped off the key (20 minutes after opening) to add to the truck. Then I got a call from Ryan who told me he was going to 'refund my card' for fuel discrepancy, and to call with questions. So I called to check if he was truly going to refund my card, or if he meant charge my card, and Ryan chose to not respond. I got an additional invoice for $28 which I feel is bull.

Sandra C. 
Évaluation :
5

Bobby and Owen went above and beyond during the rental process

robert A. 
Évaluation :
3

No public restroom. Slow check in even though I did so online.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
1

Charged me for insurance when I declined multiple times. Hours were incorrect.

Morgan W. 
Évaluation :
5

Came in on easter Sunday to rent me a truck very appreciative will do business there again five stars

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad A. 
Évaluation :
5

Awesome guys running the place, had us in and out quickly with a clean and well maintained truck!

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tori H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heidee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E. 
Non les évaluations ont été soumises pour cet établissement.

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