Customer Reviews for Good Guys Auto Sales
(U-Haul Neighborhood Dealer)

388 évaluations

1215 Logan Ave   Cheyenne, WY 82001

(307) 634-6207

Heures

  • Monday–Friday
    De 9 h am à 5 h pm
  • Samedi
    9h am à 12h pm / 1h pm à 3h pm
  • Dimanche
    10h am à 12h pm / 1h pm à 2h pm

Services dans cet établissement :

Pour nous contacter

(307) 634-6207

1215 Logan Ave
Cheyenne, WY 82001

Services dans cet établissement :

Heures

  • Monday–Friday
    De 9 h am à 5 h pm
  • Samedi
    9h am à 12h pm / 1h pm à 3h pm
  • Dimanche
    10h am à 12h pm / 1h pm à 2h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent service!

Wesley C. 
Évaluation :
4

Windshield should be replaced the crack that had been already marked was prohress8ng into line of vision on the dribers side

Christopher M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald K. 
Évaluation :
1

The person we interacted with at this pick up site seemed out of sorts, and was very chaotic and uncomfortable to deal with.

Kayti K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cooper C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kent E. 
Évaluation :
3

The lady helped us as best as she could but U-Haul didn't have our equipment at this location as promised. I had to drive my rented truck to another location to pick up my car dolly.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa B. 
Évaluation :
5

Very helpful!

Eric B. 
Évaluation :
3

The agent needs to work on her people skills.

anthony K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery G. 
Évaluation :
5

Service rapide et convivial. Will recommend Good Guys to all cars friends need a auto transport.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin D. 
Évaluation :
3

Make sure everything is correct

Ginger M. 
Évaluation :
1

Customer service extremely poor, over 45 min to pick up a trailer. The rep was more concerned about the incoming phone calls and her teenage son's lost keys. Trailer had debris left inside. I called later that day to see if it was possible to drop the trailer at a different location and the gentleman on the phone became very agitated and would not let me speak and hung up while I was trying to explain that I understood the agreement. He called back 2 more times very agitated and demanding that I return the trailer to his location. I told him that I would return the trailer to his location both times and both times he hung up while I was talking. I dropped the trailer off two hours before the deadline at his location as requested. I will never do business here again nor recommend this business to anyone.

Matthew J. 
Évaluation :
3

Made moving a pain and charged me for something I was told would not be charged never received dollys I ordered and no type of compensation for making it inconvenient for me bad experience

Abraham M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jodi R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce N. 
Évaluation :
1

Poor experience with Uhaul. I reserved my equipment and arrived to pickup, only to find out that it was rented to another customer the day before. I had to make a separate reservation, then return the truck later in the day to swap for my original reservation. No associates were there to assist with returning and renting the truck. I had to drive an additional 50 miles to return the truck the next day. I have spoken to numerous Uhaul employees and have not been reimbursed for the additional miles, and have not received the guaranteed $50 for a reservation that was not completed. I have also attempted to contact the area field manager, who has not responded or attempted to help.

Lukas D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanna H. 
Évaluation :
5

The owner was amazing! He came in late to help us get our uhaul.

Abigail S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke C. 
Évaluation :
4

We had to load Wednesday and drop off on Saturday. That was fine until Friday and your people (wherever they were) started hassling us to return it Friday.

Michelle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather C. 
Évaluation :
5

The guy called to confirm my drop off and even let me drop off a day early. He finalized everything within a couple hours

Samantha J. 
Évaluation :
5

Great service and professional staff !! I will use GOOD GUYS everytime in the future .

owen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
5

Fantastic customer service from Good Guys!!

John B. 
Évaluation :
1

We paid for the reservation online for a 2 day rental. When we showed up, we were treated as if we were trying to rent their personal vehicle. Was asked to bring it back in 1 night even though we paid for 2. Then we had also paid for a dolly which he forgot to put in the truck and I had to go back and get. Terrible customer service. Will never use this location again nor recommend.

Michelle A. 
Évaluation :
5

Thanks for your help!

Justin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

After numerous calls to other locations and coming up with NOTHING, Good Guys Auto Sales came through for us in a pinch. He saved the day for us! So appreciated! When you work all week and only have the weekends off, it's difficult finding help, especially when the domino affect hits you. Thank you Good Guys Auto Sales!!!

DANA B. 
Évaluation :
1

Do not use this location anymore. Owner is an unhelpful rude jerk.

Kodi S. 
Évaluation :
1

The lady at the desk was completely rude the minute I walked in. No greetings/pleasantries, I was asked what I needed in a curt tone. The office had a corner sectioned off with baby gate where an older dog was kept. Of course the entire office stunk. When it was time for the lady to hook up the trailer she was frustrated/impatient so I stepped in and hooked myself up. 100 % bad experience

Adebowale A. 
Évaluation :
5

They always have something available, when the bigger Uhaul locations are empty.

Mark L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barb F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve G. 
Évaluation :
5

The process of getting the trailer was horrible. I reserved it for Denver CO and after confirming the day before, I was driving 8 hours down to Denver when I received a call stating there was no trailer available in Denver and they automatically changed my reservation, without my consent, to pick up the trailer in Delta CO which is 4 hours away so another 8 hour round trip!!!! AS IF THAT WAS NO BOTHER!!!!! REALLY????? I was able to change the reservation to Cheyenne WY with 4 phone calls - 3 of which the agent hung up on me so I had to call back..... My friend rented 2 UHaul trucks 3 weeks later and it was the same issue. She called, reserved 2 trucks, 2 weeks in advance, confirmed the day before and had a call stating they could not provide the trucks. She was forced to get smaller trucks and had to return them to the same location which added mileage which they would not compensate for appropriately. Honestly, due to both these experiences, I will never do business with UHaul again.

linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene N. 
Évaluation :
1

The gentleman was rude and very impatient with me. We will not rent from this location again. We have rented several Uhauls in the past and never had such bad customer service and will not recommend this place to anyone.

TERRI L M. 
Évaluation :
3

It was very very small place to have a 26 foot truck dropped off. It was over stock and it was hard to get in or turned around.

Patricia C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

I called from street. They came out and showed me where to park. Unhooked the trailer for me.

Martha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LaLinda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chester M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAN C. 
Évaluation :
2

Good guys auto sales front desk guy was extremely rude and disrespectful. Yelled at me to move my truck so he can hook up to the car trailer even though I was still attached to it when I returned it. Will NOT go back to that location

Travis S. 
Évaluation :
5

Customer Service was great! Gentlemen started the truck and cleared the windows of snow as i sat in the warmth. Quick and effective.

Jennifer M. 
Évaluation :
5

quick service-allowed drop off after hours

Carolin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david J. 
Évaluation :
5

install cruise control in Uhaul vehicles

Sidney L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Very good experience here. They worked with me when moving up here because I was delayed with the weather. Easy and seamless drop off.

JUSTIN P. 
Évaluation :
5

Loved working with Bobby rented a truck three weeks in a row ....great guy ....good service friendly and way easy to work with

KELLY O. 
Évaluation :
5

Great man to work with! You can tell he puts his customers first!

Mike I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuele Q. 
Évaluation :
1

Agent/Manager was extremely rude when making the reservation.

LORI J. 
Évaluation :
5

Not charge the 5 700

EDWARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis M. 
Évaluation :
5

During my feturn trip my towing truck broke down, had to return car hauler trailer early. Best costomer service crom Good Guys Auto sales (Uhaul rep). He went above and beyond and out of his way to help us out, many thanks!!!

KEITH P. 
Évaluation :
5

Fantastic service, would definitely recommend this facility to others

STEPHEN D. 
Évaluation :
5

Have used this facility several times and always friendly and professional. Would recommend for others to use

STEPHEN D. 
Évaluation :
5

Above and beyond. I broke down in Cheyenne just before closing. Good Guys Auto Sales was still open so I managed to get a auto trailer reserved for when my buddy would roll into town later that night. Bobby was willing to come back later that night, after closing, to verify the trailer hookup and get us on our way back to South Dakota.

CODY M. 
Évaluation :
5

We picked up our trailer and the owner of this U-Haul location was very helpful with his instructions concerning hooking up and unhooking the trailer hitch. He took pictures of the condition of trailer, so we would not be held liable for any prior dents on the trailer and he swept it out for our use. Pick-up and return went very smoothly for us. Merci.

Vicki R. 
Évaluation :
5

Nothing. This location went above and beyond for us as we were in a bad situation and anything that could go wrong did and they did what they could to help us. Definitely restored our faith in humanity.

HYLA J. 
Évaluation :
5

Excellent Customer Service! Took time to explain everything, friendly.

ROBERT RANDOLF M. 
Évaluation :
1

Absolute worst experience! I would never use or recommend this location again. There was nothing “good” about Good Guys Auto. I used the uhaul truck for 4 hours and went a total of 4,3 miles according to Google. I dropped the truck off and it was still on full gas. I really didn't go far. I was charged for 7 miles (even though the owner said I went 4) and he charged me $10 for a gas surcharge, claiming that I had brought it back under full. To make things worse, when I got to UHaul afterward to “discuss” the charges, I was told to get off the property and threatened. The owner told me to meet him down the street so he could fight me. I wish I was making it up, but the man's son even came out and threatened me as well. Again, this made the UHaul experience absolutely horrible and I would never recommend this location to anyone.

CAMERON MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
1

The staff (Bobby) was unprofessional and extremely rude. We will never return to this location. Read some google reviews before thinking of doing business at this location..

JENNIFER G. 
Évaluation :
2

Parking was not the best and the lady that works inside the office was not friendly at all!!! My truck rental wasn't even for this location but somehow the truck was dropped off here. All around bad experience with Uhaul and location.

CHARLES TODD G. 
Évaluation :
2

Very unfriendly place, I felt as if I were inconveniencing them. No greetings, no thank yous. Also the truck was not topped off when I got it. It cost $50 in gas to drive it less than 3 miles. I'll go to the one on Greeley highway next time as they were great.

LYNN DOUGLAS T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jacqueline Gwynn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Service was great! Extremely helpful.

John B. 
Évaluation :
5

All went well; was open on Holiday and a Sunday, so was very helpful.

Scott D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert K. 
Non les évaluations ont été soumises pour cet établissement.

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