Évaluations des clients Good Times Rental LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Good Times Rental LLC

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Stephanie K.
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I made this reservation for two vans in October. I specifically needed vans because we were transporting poinsettias for a CB East Lacrosse fundraiser, and the flowers needed to be kept warm. The morning of pick-up we were told we were 'upgraded' to a 10' truck, which didn't help because it doesn't have heat in the back. We were only upgraded because they didn't have the vans that were promised to us. I was back and forth on the phone with two women in scheduling on the day of our event trying to sort this out, and I was basically told that specific vehicles can't be promised ahead of time - she explained that you never know when people don't return them on time, etc. There was no remorse, no apology, and when I showed well-founded frustration, she was simply rude and annoyed with me. It was clear she wanted me off the phone. Eventually they were able to secure two vans at two different locations, which meant the drivers had to leave work early to get there in time for our flower distribution because of the extra driving. In making those changes, they sent the wrong name in the confirmation email. When I called back to make sure that was okay, the same woman was again rude and off-putting. From beginning to end, the entire transaction was a mess. The whole experience was honestly just unexpected and upsetting. Why should the customer be made to feel bad because U-haul didn't follow through on their promise? And the fact that both women I dealt with didn't even try to hide their rudeness is unreal. It worked out in the end, but this is no way to do business.

ROBERT S.
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Le client n'a pas laissé de commentaire.

Scott B.
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The customer service rep was very friendly and nice and helped connect the trailer.

Raymond L.
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Le client n'a pas laissé de commentaire.

William M.
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Super friendly check in

Peter S.
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This was not the fault of the location but I was not happy that two days before my rental, my reservation was changed from a 20 ft to a 15 ft truck that was 30 miles away instead of 8 miles away. The allowable mileage was adjusted so I didn't have any mileage overages. Fortunately, the 15 foot truck was big enough.

Silvana G.
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Smart phone App pick-up was difficult and return was a mess. Spent a half hour on the phone with trying to return the Van. Rep tried to help with the App but could not help me. Told me to take the pics and text them to a phone number that he provided. Took all the right picks. Next day tried calling the Good Times Rental location for proper billing. They were rued and and useless. They also provided a number to text the pics nothing came of it. Today I got hit with $354.78 charge for driving 1100 miles in 2 hours and 45 min. Which obviously is not possible. Just called U-Haul directly and we are trying to resolve this. A week of BS!!!! and my time. REALLY!!!!!!

Robert B.
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Le client n'a pas laissé de commentaire.

Michelle H.
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Le client n'a pas laissé de commentaire.

Gerald B.
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The folks who work at this location are very friendly and customer focused.

LEONARD C.
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Le client n'a pas laissé de commentaire.

JoAnn G.
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Le client n'a pas laissé de commentaire.

MASSIMO M.
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Le client n'a pas laissé de commentaire.

Trevor M.
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Super easy and professional. Thank you for hunting down the appliance dolly for me!

Jenny D.
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Fast and easy drop off.

Krzysztof P.
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None

Daphne D.
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Le client n'a pas laissé de commentaire.

Jared B.
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Le client n'a pas laissé de commentaire.

Shayne M.
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I got charged $285+ for a trip to and from Philadelphia. I will not be using U Haul again, and will certainly notify others of my poor experience.

Gregory A.
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Very clean and the two lady's I dealt with were friendly and helpful.

Douglas H.
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Le client n'a pas laissé de commentaire.

Kevin B.
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Le client n'a pas laissé de commentaire.

Frank Y.
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The staff was excellent ! Thank you.

Elmar B.
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Nice people, trailer was in great shape, worked very well

Greg M.
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Le client n'a pas laissé de commentaire.

eugino A.
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Le client n'a pas laissé de commentaire.

Elizabeth R.
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Le client n'a pas laissé de commentaire.

George H.
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Le client n'a pas laissé de commentaire.

Richard C.
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Keep up the good work

Arthur M.
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took almost 1 hour to complete the transaction on my i phone found the procedure confusing.

Steven L.
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Wanted to pick the van up at 10am. Started the mobile checkout process and that took 50 minutes. Did not get out of there till 11am. Thought the location was supposed to be open on Saturdays, but no one was there. Tried call the location's number - no one answered. Called U-Haul twice - was put on hold each time for over 10 minutes, until the app finally approved my rental. Not sure if the website or app mentions the amount of time it takes for this type of checkout, but it should.

Richard F.
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Le client n'a pas laissé de commentaire.

Lance D.
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Le client n'a pas laissé de commentaire.

Annette M.
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All was good!

Larry L.
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Le client n'a pas laissé de commentaire.

Mark D.
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Le client n'a pas laissé de commentaire.

Steven V.
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Le client n'a pas laissé de commentaire.

Robert N.
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Le client n'a pas laissé de commentaire.

PAMELA H.
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When making the reservation online I chose a pick up location less than 10 mins from my house. Was never informed until the night BEFORE that I would have to drive 1 hour to get the truck, PLUS have someone drive me there in our own car back and forth using our fuel and the fuel in the U haul. VERY Disappointing.

Charles Y.
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Your ID conformation process didn't work well over complicated and aggravating. Truck & people at location great.

Paul M.
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Le client n'a pas laissé de commentaire.

Jennifer E.
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Nothing. Perfect rental and GREAT location.

Thomas M.
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Le client n'a pas laissé de commentaire.

Louis L.
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Le client n'a pas laissé de commentaire.

Kathleen S.
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for customers to some how know if the place they go has a truck or van available. not always easy to find new place even with address and directions

Luke D.
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Le client n'a pas laissé de commentaire.

Sandi S.
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Experience was above and beyond what I was expecting based on previous U-Haul rentals. I will not hesitate to use or recommend this location in the future. Thanks you for making this experience pleasant.

kerry H.
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Le client n'a pas laissé de commentaire.

Jeannine D.
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Le client n'a pas laissé de commentaire.

dan S.
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The three easy steps for getting the keys for the truck before they opened was terrible!!! Got to the final step and it would not recognize my very exspensive I phone it took me a hour and a half to finally get the keys!!!!

Doug W.
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Le client n'a pas laissé de commentaire.

Sonia B.
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Le client n'a pas laissé de commentaire.

Mark P.
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Need to do a more thorough pre-trip,walk around with the customer

Kenneth P.
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Le client n'a pas laissé de commentaire.

James M.
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Nothing everything was perfect

Victor V.
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nothing. quick and easy.

john S.
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The equipment rental went fine. The only difficulty I encountered was find a cargo van to rent in my area. I understand you are in the rental business but renting all of you vans to USPS, Amazon, UPS and the like; really screws your local renters who use your service's the other 11 months of the year. Maybe a better policy would be to keep some vans in strategic locations or within a certain mile radius of locations . If the Amazons of this world are doing so well business wise, let them go out and buy their own cargo van fleets. There by let people who need to move during the months of November and December that option.

Sharon J.
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Better tie down system than the wooden rails on the side inside the truck.

Michael D.
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Le client n'a pas laissé de commentaire.

Jeff D.
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nice new high quality stuff. worked exceptionally well.

Mary S.
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Frankly, I was extremely disappointed. When I came in the FIRST time, I told the staff I needed a trailer hitch for a travel trailer. They installed one for a cargo trailer. When I came back, I had to pay all over again for installing a new wire harness that could have been installed correctly to begin with. A true lack of curiosity on their part in asking and confirming what I needed. And a very "hey, we're doing you a favor here" attitude. Not at all impressed. I won't be back, and I have warned off several of my friends who were going to go there.

Kay P.
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Le client n'a pas laissé de commentaire.

Richard B.
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Le client n'a pas laissé de commentaire.

Robert N.
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Le client n'a pas laissé de commentaire.

DOUGLAS P.
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Le client n'a pas laissé de commentaire.

Michael B.
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The 24 hour pickup website crashed several times during pickup and dropoff while loading pictures. The concept is a good one, but the execution is poor.

Michael M.
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Great staff. Very helpful

MOLLY Z.
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Le client n'a pas laissé de commentaire.

Eric T.
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Great customer service. The staff is very friendly and welcoming.

Robert S.
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Any problems we had were started by the online reservation system being confusing. The trailer we were renting was not at the location where we reserved it. We had to drive 40 minutes away to pick it up. The woman I dealt with at GTR was not very sympathetic. She almost seemed angry that she had to deal with me. Colmar and Chris, the regional manager, were awesome.

Ashish T.
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Le client n'a pas laissé de commentaire.

TJ C.
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Not specific to this location but more a comment in general. I drove very few miles all together, this used only a slight amour of gas. I was honest and marked the new gas reading and was shocked at a flat fee of $30. I really think it should be a prorated fee based on how much gas you used. Again not specific to this location and I don't expect this will change any policies for corporate, but you asked for my opinion.

tracey B.
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Le client n'a pas laissé de commentaire.

Stephen D.
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Le client n'a pas laissé de commentaire.

Stephen D.
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Le client n'a pas laissé de commentaire.

tom R.
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Le client n'a pas laissé de commentaire.

Ted W.
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Le client n'a pas laissé de commentaire.

Ted W.
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Le client n'a pas laissé de commentaire.

Wendall H.
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The staff at the Pipersville location are very nice and friendly. They also are quick to get you in and out.

Jeremy F.
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Le client n'a pas laissé de commentaire.

Joe T.
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Le client n'a pas laissé de commentaire.

JEFFREY G.
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Kristin was very efficient and had me on the road in literally minutes. Trailer was clean and easy to use. She also recommended that I could do a self return as the store would be closed when I returned the trailer. That process took just a couple minutes. Great customer service and great technology.

Dennis K.
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Le client n'a pas laissé de commentaire.

Samantha S.
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Le client n'a pas laissé de commentaire.

Samantha S.
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Le client n'a pas laissé de commentaire.

Justin W.
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Le client n'a pas laissé de commentaire.

Horace J.
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Le client n'a pas laissé de commentaire.

Mark B.
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Nothing...

Timothy Y.
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Explained about the broken rail and they said they would include it in the report

TERRY S.
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Le client n'a pas laissé de commentaire.

Joe S.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

JOHN A.
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Quick and easy transaction. Easy all the way. Gas station very near for easy refill at end. A very good experience.

Michael C.
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Le client n'a pas laissé de commentaire.

david B.
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Le client n'a pas laissé de commentaire.

Wendy F.
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Nothing. The personnel at GTR were excellent and very accommodating. I had some VERY last minute changes, and they worked it out immediately and very stress-free. I would absolutely tell anyone to go here.

Leo C.
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Very customer-oriented pleasant local employees.

GARY S.
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Le client n'a pas laissé de commentaire.

CHARLES L.
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Le client n'a pas laissé de commentaire.

Philip T.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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