Customer Reviews for Good Times Rental LLC
(Concessionnaire U-Haul dans le voisinage)

245 évaluations

6712 Easton Rd   Pipersville, PA 18947

(267) 362-8526

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021 - 12/26/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(267) 362-8526

6712 Easton Rd
Pipersville, PA 18947

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021 - 12/26/2021: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Renee in the office was very helpful.

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
5

Quick, easy and reliable. It's my second time going there within in a few months.

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW F. 
Évaluation :
5

yhey are always great and accommodating

LEONARD C. 
Évaluation :
3

Difficult to not have a person there to check you in and walk through the any previous damages on the uhaul. Took too much time

Amy R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerome C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
3

My main complaint is the lack of fuel at pickup. It should have a full tank at pickup. This did not and I needed to add fuel after pickup because I did not know how much fuel I'd use during my rental period. There is a large charge applied to customers if they don't refuel upon return, which should result in the rental company using that money to add fuel, which they don't. The van is also bashed up, with bumper disconnected, dented fender, cigarette burns on the seat, and a bunch of dents along the side. Again, the renter is charged a lot for damages, yet the rental company does nothing to fix the issues. I'm not expecting luxury, but would appreciate some care taken to the vehicles.

Holly U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
3

Interior of the truck was dirty, sticky and I had to clean the windshield for safety reasons. I was also given less than an 1/8 of a gas. I also received half of the pads I ordered.

Jason H. 
Évaluation :
5

Great job overall! The equipment is clean and new.

STANLEY B. 
Évaluation :
3

U-Haul needs to provide better customer service. Went to rental location expecting to use 24/7. Everything seemed to be in order, but my iPhone 12 Promax and U-Haul could not find my location. My share location was turned on on my phone. Rental location was closed. Tried the U-Haul 800 number. On hold for 30 minutes and no answer. I called an affiliated rental location and they saved the day. They deserve an A+. 24/7 would be convenient in theory, if it worked. Shift staff to 800 number. What if it was an emergency??? U-Haul gets an F

CRAIG P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
3

I was on hold for a total THREE hours attempting to complete the rental return. Three.

PETER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Weston T. 
Évaluation :
2

Clerk arrived close to an hour late Upon drop off there was no one there despite telling me they were going to be there rest of the day Didn't receive any contract upon pickup or drop off. Called 1800 UHaul the girl on the 800 number couldnt reach anyone at either of their locations at one o clock in the afternoon.. Was a lousy experience wont go back there again

BARRY R. 
Évaluation :
5

Good Customer Service

JOHN T. 
Évaluation :
5

They were nice people to deal with.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorrie M. 
Évaluation :
4

The truck was fine, but it stunk like stale smoke. It was hard to be in there for an extended period of time. The owners should invest in some febreeze. The pick up was easy and well organized.

Caroline P. 
Évaluation :
5

Excellent customer service!

Austin P. 
Évaluation :
3

No one was there to remove equipment. If I were physically unable, u couldn't have left the trailer here.

GRANT L. 
Évaluation :
5

The pickup and drop off was super easy and very quick. When I arrived to pickup the van up it was out and ready and I was on the road in five minutes or less. The girl in the office was very nice and helpful. I will rent from them again. Thank you Good Times Rental

ANDREW M. 
Évaluation :
5

Great experience with this rental company. Price was good. Cargo van, however, should come with a warning: "do not drive with any snow on the ground, particularly when empty."

James C. 
Évaluation :
4

Truck location changed from one near me (walking distance) to one hard to find and expensive to get to by uber

David C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
3

My only concern at this time is we are experiencing a surge in Covid-19 spread and when I picked up the cargo van the two girls in the office were maskless. I did wear a mask which might have reminded them to put on the mask I saw on their desks but they did not. I worried when I got into the truck whether or not the surfaces in the cab were sanitized after the last user. I'm betting probably not.

Patricia L. 
Évaluation :
1

I made this reservation for two vans in October. I specifically needed vans because we were transporting poinsettias for a CB East Lacrosse fundraiser, and the flowers needed to be kept warm. The morning of pick-up we were told we were 'upgraded' to a 10' truck, which didn't help because it doesn't have heat in the back. We were only upgraded because they didn't have the vans that were promised to us. I was back and forth on the phone with two women in scheduling on the day of our event trying to sort this out, and I was basically told that specific vehicles can't be promised ahead of time - she explained that you never know when people don't return them on time, etc. There was no remorse, no apology, and when I showed well-founded frustration, she was simply rude and annoyed with me. It was clear she wanted me off the phone. Eventually they were able to secure two vans at two different locations, which meant the drivers had to leave work early to get there in time for our flower distribution because of the extra driving. In making those changes, they sent the wrong name in the confirmation email. When I called back to make sure that was okay, the same woman was again rude and off-putting. From beginning to end, the entire transaction was a mess. The whole experience was honestly just unexpected and upsetting. Why should the customer be made to feel bad because U-haul didn't follow through on their promise? And the fact that both women I dealt with didn't even try to hide their rudeness is unreal. It worked out in the end, but this is no way to do business.

Stephanie K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

The customer service rep was very friendly and nice and helped connect the trailer.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
5

Super friendly check in

William M. 
Évaluation :
3

This was not the fault of the location but I was not happy that two days before my rental, my reservation was changed from a 20 ft to a 15 ft truck that was 30 miles away instead of 8 miles away. The allowable mileage was adjusted so I didn't have any mileage overages. Fortunately, the 15 foot truck was big enough.

Peter S. 
Évaluation :
1

Smart phone App pick-up was difficult and return was a mess. Spent a half hour on the phone with trying to return the Van. Rep tried to help with the App but could not help me. Told me to take the pics and text them to a phone number that he provided. Took all the right picks. Next day tried calling the Good Times Rental location for proper billing. They were rued and and useless. They also provided a number to text the pics nothing came of it. Today I got hit with 354,78 $ charge for driving 1100 miles in 2 hours and 45 min. Which obviously is not possible. Just called U-Haul directly and we are trying to resolve this. A week of BS!!!! and my time. REALLY!!!!!!

Silvana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
5

The folks who work at this location are very friendly and customer focused.

Gerald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoAnn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASSIMO M. 
Évaluation :
5

Super easy and professional. Thank you for hunting down the appliance dolly for me!

Trevor M. 
Évaluation :
4

Fast and easy drop off.

Jenny D. 
Évaluation :
5

Aucun

Krzysztof P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared B. 
Évaluation :
2

I got charged 285 $+ for a trip to and from Philadelphia. I will not be using U Haul again, and will certainly notify others of my poor experience.

Shayne M. 
Évaluation :
5

Very clean and the two lady's I dealt with were friendly and helpful.

Gregory A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

The staff was excellent ! Thank you.

Frank Y. 
Évaluation :
5

Nice people, trailer was in great shape, worked very well

Elmar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eugino A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
5

Keep up the good work

Richard C. 
Évaluation :
4

took almost 1 hour to complete the transaction on my i phone found the procedure confusing.

Arthur M. 
Évaluation :
2

Wanted to pick the van up at 10am. Started the mobile checkout process and that took 50 minutes. Did not get out of there till 11am. Thought the location was supposed to be open on Saturdays, but no one was there. Tried call the location's number - no one answered. Called U-Haul twice - was put on hold each time for over 10 minutes, until the app finally approved my rental. Not sure if the website or app mentions the amount of time it takes for this type of checkout, but it should.

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance D. 
Évaluation :
5

All was good!

Annette M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
1

When making the reservation online I chose a pick up location less than 10 mins from my house. Was never informed until the night BEFORE that I would have to drive 1 hour to get the truck, PLUS have someone drive me there in our own car back and forth using our fuel and the fuel in the U haul. VERY Disappointing.

PAMELA H. 
Évaluation :
3

Your ID conformation process didn't work well over complicated and aggravating. Truck & people at location great.

Charles Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Nothing. Perfect rental and GREAT location.

Jennifer E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis L. 
Évaluation :
3

for customers to some how know if the place they go has a truck or van available. not always easy to find new place even with address and directions

Kathleen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke D. 
Évaluation :
5

Experience was above and beyond what I was expecting based on previous U-Haul rentals. I will not hesitate to use or recommend this location in the future. Thanks you for making this experience pleasant.

Sandi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kerry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannine D. 
Évaluation :
3

The three easy steps for getting the keys for the truck before they opened was terrible!!! Got to the final step and it would not recognize my very exspensive I phone it took me a hour and a half to finally get the keys!!!!

dan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia B. 
Évaluation :
3

Need to do a more thorough pre-trip,walk around with the customer

Mark P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

Nothing everything was perfect

James M. 
Évaluation :
5

nothing. quick and easy.

Victor V. 
Évaluation :
4

The equipment rental went fine. The only difficulty I encountered was find a cargo van to rent in my area. I understand you are in the rental business but renting all of you vans to USPS, Amazon, UPS and the like; really screws your local renters who use your service's the other 11 months of the year. Maybe a better policy would be to keep some vans in strategic locations or within a certain mile radius of locations . If the Amazons of this world are doing so well business wise, let them go out and buy their own cargo van fleets. There by let people who need to move during the months of November and December that option.

john S. 
Évaluation :
5

Better tie down system than the wooden rails on the side inside the truck.

Sharon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

nice new high quality stuff. worked exceptionally well.

Jeff D. 
Évaluation :
3

Frankly, I was extremely disappointed. When I came in the FIRST time, I told the staff I needed a trailer hitch for a travel trailer. They installed one for a cargo trailer. When I came back, I had to pay all over again for installing a new wire harness that could have been installed correctly to begin with. A true lack of curiosity on their part in asking and confirming what I needed. And a very "hey, we're doing you a favor here" attitude. Not at all impressed. I won't be back, and I have warned off several of my friends who were going to go there.

Mary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kay P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS P. 
Évaluation :
3

The 24 hour pickup website crashed several times during pickup and dropoff while loading pictures. The concept is a good one, but the execution is poor.

Michael B. 
Évaluation :
5

Great staff. Very helpful

Michael M. 
Non les évaluations ont été soumises pour cet établissement.

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