Customer Reviews for Good Times Rental
(Concessionnaire U-Haul dans le voisinage)

155 évaluations

1349 N Broad St   Lansdale, PA 19446

(215) 393-6854

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h am à 4h pm
  • Dim : 8h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(215) 393-6854

1349 N Broad St
Lansdale, PA 19446

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h am à 4h pm
  • Dim : 8h am à 12h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melody C. 
Évaluation :
1

Your app sucks so bad. The place was supposed to be open 8-4 it was never open and I couldn't get the app to work to finish the return. will not use U-Haul again after the experience. Additionally the previous user of the U-Haul left the window cracked in Pennsylvania in December. I got in the vehicle and everything was freezing and damp.

Mark M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
1

Terrible location. No one there, no space to drop trailer where note on window says too. Hard to find.

Bryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Staff was very helpful

Stanley G. 
Évaluation :
1

Hours of service were not adhered to.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole A. 
Évaluation :
2

The office was converted from an old gas station garage and not organized or clean. The staff person was nice and her paperwork was organized. Signage and building need to be more welcoming. Location was convenient.

CHRISTINE B. 
Évaluation :
5

No improvements needed.

Craig M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR L. 
Évaluation :
3

The office seemed very old, outdated. The employee was friendly but the office needs updating.

Edward K. 
Évaluation :
4

Longer hours of opening. Renee was a huge help from the Pipersville office

NORMAN O. 
Évaluation :
5

Kristen was absolutely amazing helping us out in a pinch! She had to do some last minute problem-solving and clearly went out of her way to accommodate us. The service was the best that you could ask for! The location is pretty run down, but Kristen makes it worth it!

Daniel B. 
Évaluation :
5

The above questions are misleading as the location experience was good. The staff was friendly, the truck was clean and ready. The issue is with UHaul.. the company. I reserved for a different location but the reservation is not final until 24 hours before (fine print). At which time I assume there was not a truck available so they transferred my order to this location. It was an extra 8 miles for me (not a big deal but does add to the cost). I had reserved a 15' truck with 24 blankets. When I started loading the truck I realized there were only the 6 blankets that come with every truck. As we had other blankets, not a big deal but had I needed them it would have been a problem. When I reviewed my bill I saw they had charged me for a 20' truck ($10 more than a 15'). I contacted customer service and they finally discovered that my original 15' truck with 20 blankets order was cancelled and reissued for a 20' truck with no blankets. I'm sure all of this was in the emails I had received but did not realize I had to be aware that they could just change my order so I didn't read them closely.... my bad. It all worked out in the end, but I may look elsewhere next time as the person in line in front of me had his order transferred to a location 30 minutes away. Just be aware that a reservation is not really a reservation and they can/will just change orders depending on availability.

DEBRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANUJ P. 
Évaluation :
1

Sales rep was rude and was eating while assisting us.

ZELIDES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
2

This was not the location I requested. However I was told I had to go pick up my truck from this location instead. When I got there I was unable to use the self check out option and the woman I had to deal with was rude. Overall the experience was unpleasant and hopefully I don't need to move again anytime soon but if I do I will likely use a different moving company.

NICHOLE R. 
Évaluation :
3

Only disappointment was being charged for gas. The truck was driven 10 miles.. 2 gallons of gas were not used..

ROMAN B. 
Évaluation :
3

I was charged 10$ for 2 gallons of gas.. I rented 2 trucks drive exact same distance and used no gas in the second truck.. therefore obviously didn't use any to need to replace in this one

ROMAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
2

No signage with location name a and where to park.

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Hi, I returned the trailer @ 2:03, 28Oct21, parked it where I got it from, took a photo, and also called to let them know I retired it,, Thanks

Richard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Fast, friendly and no-hassle. Thanks

BARRY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K. 
Évaluation :
3

When I got to rental place I saw I needed a bigger truck. They were very accommodating and upgraded my truck to the bigger size with no problems. Only problem was the issue with website returning truck. Nothing to do with location

CHRISTINA L. 
Évaluation :
5

U-haul as a company needs to not charge for everything. Like 20 dollars to return the truck. If you don't do it on line and I didn't see it till after I left.

MICHAEL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harley R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LOWELL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD J. 
Évaluation :
1

Parking was insufficient and the location is in no way inviting. However, the personnel is very pleasant.

BERNARD W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darwin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLARD D. 
Évaluation :
1

The woman I dealt with was unfriendly. The place is a dump.

Tim D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAMES V. 
Évaluation :
3

Was supposed to pick up in Montgomeryville and after waiting 20 minutes in line they said I had to pick up in Lansdale.

DANA L. 
Évaluation :
5

Great service and provided after hours drop off of my trailer. Followup phone calls and emails saying they got the trailer!!

RICHARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER K. 
Évaluation :
4

intermittent internet access in the parking lot made mobile pick up frustrating. Why does U-Haul ask for the same information I input when I made the reservation?

Michael C. 
Évaluation :
3

There were so many things that could be improved that I can't even name them all. From the doorway to the trailer not being the size listed on the contract and not being a big enough opening for the dresser we needed to move, to the fact that we had to go a half hour away from the original location to get the size that we originally reserved, to many other factors. Obviously, U-Haul has a corner on the market for trailer and truck rentals because there is no other company in the same business so they have no competition.

WILLIAM W. 
Évaluation :
5

the folks at good times rentals were more than helpful. thanks guys!

Francis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLENEEKIA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sung R. 
Évaluation :
5

Can't think of anything. customer service was excellent

MARK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Nothing. Check-in was fast and friendly. We were on our way in less than 30 minutes. Drop-off was just as easy.

DIRK W. 
Évaluation :
5

very friendly, attention to detail, quick and easy transaction!

ROBERT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IMAD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
3

Warning: We went in the late night. The place was dark and creepy. Don't recommend going at night alone. But the driveway was big, instructions good, U-Haul key drop box clear and visible. Was a self app check in. No staff at that late hour.

Trasa B. 
Évaluation :
3

I was not able to get anyone on the phone for support

JAMES J. 
Évaluation :
5

Best rental I have had with Uhaul in a long time. The staff were very Courteous and professional.

CHRISTIAN B. 
Évaluation :
2

Woman was less than friendly basically rude, a/c in truck only worked sporadically

RUSSELL B. 
Évaluation :
4

Check in on line was difficult, and ended up having to go into the office anyway. Would have been easier to just go in the office first. 1/4 tank of gas was a bit disappointing as it made getting gas before the trip a necessity. Overall, everything else was fine.

Henry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Z. 
Évaluation :
1

The lady who worked/ran this location was unpleasant, not helpful, overall really bad customer service!

ALEXANDRE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW T W. 
Évaluation :
3

That model truck was terrible to drive. Roughest ride ever for a moving van. Every bump was amplified and things in the back went flying.

Michael H. 
Évaluation :
3

Kristen (sp?) was absolutely delightful. She was helpful and personable and professional. Office could use a little makeover but did not put me off. Might bother others. All in all everything went smoothly, easily and quickly! I would recommend.

ROBYN W. 
Évaluation :
4

Staff was extremely helpful. I needed a last minute change. The employee went over and above to help. Merci.

STEPHEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
2

Not friendly customer service. Not easy to find truck. The key turn didn't work with code so we had to search for help. Very stressful compared to other experiences I have had.

Howard G. 
Évaluation :
5

Excellent customer service!

BILAL C. 
Évaluation :
5

Everything was very simple snd easy. A pleasure to deal with U Haul! In Lansdale!

VICKIE N. 
Évaluation :
2

The A/C wasn't working and I suffered the whole time in such a hot summer day. Next time before giving out your vehicles plz make sure everything's working appropriately. I feel I deserve a refund for such a hard time.

MOHAMMED U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tara O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YIHONG Z. 
Évaluation :
5

Kristen made the entire process quick and easy. She was very knowledgeable about the services and a friendly person to work with. It was a stark contrast from the "service" I received at another Uhaul location just a day before.

HAMEDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARISH N. 
Évaluation :
3

We returned the U-Haul to a different location because it was where we had a storage space and the manager accepted it.

BROOKS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roque Elias A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MACKENZIE W. 
Évaluation :
3

Once they are there for awhile I can see them cleaning up the place

KIM B. 
Évaluation :
1

Maybe clean the cab. Not leave grime and filth on the radio knobs. That was absolutely disgusting. Blueberries all over the floor and seat, which I sat in and stained my shorts. Smelled like cigarettes. Also, rent equipment that actually works. Our car transport broke and we were stuck fir over two hours. Uhaul roadside called us back 3 hours later. Useless and overall a horrible experience.

Adam B. 
Non les évaluations ont été soumises pour cet établissement.

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