Customer Reviews for Good Times Rental
(U-Haul Neighborhood Dealer)

230 évaluations

1349 N Broad St   Lansdale, PA 19446

(215) 393-6854

Heures

  • Mon–Fri
    De 9 h am à 4 h pm
  • Sat–Sun
    De 8 h am à 12 h pm

Services dans cet établissement :

Pour nous contacter

(215) 393-6854

1349 N Broad St
Lansdale, PA 19446

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 4 h pm
  • Sat–Sun
    De 8 h am à 12 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Everything was perfect!

Carol T. 
Évaluation :
5

Lynn did a wonderful job setting up my van rental and everything went well.

Joseph K. 
Évaluation :
5

Online checkout procedure was lengthy, awkward and required pictures. Difficult to do without internet connection.

Margaret D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shereif E. 
Évaluation :
1

Get a website and app that actually works

Louis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

subrat M. 
Évaluation :
1

No one was there to help. Drop off confusing

Navonna G. 
Évaluation :
5

I'm ok with paying for mileage or refilling fuel but not both.

Gilles P. 
Évaluation :
5

Everything was super easy, from the reservation to the drop off. Great business!

Jeremy B. 
Évaluation :
1

I waited two hours because my vehicle had not arrived at the time of my reservation. It was incredibly aggravating and poorly managed. I had driven two hours to the location and almost left without my vehicle because they could not tell me when it would arrive.

Austin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill S. 
Évaluation :
5

Sam did a great job with my reservation and rental,his part of the transaction went smoothly! He was also very resourceful in handling the rental needs of a couple that came in after me. Thank you,Sam!

RICARDO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun S. 
Évaluation :
3

Vehicle was dirty, parking brake was broken and there was only 1/4 tank of gas

John W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

Nothing they were awesome

Jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOULOUD M. 
Évaluation :
3

The office was pretty terrible. 1 room-2 desks, trash everywhere, I think there was a light. I can't believe the air conditioner didn't fall out of the window. But they did have a truck and the process to get it was pretty easy. I took photos of the truck with its scratches and dings- nothing to worry about, it's a rental truck. The only issue s I really had with the truck was the passenger side mirror was shattered. So there was none. This is something that a truck without a rear window needs and it should not have been rented until it was fixed. The other issue was the spring that was coming through the seat and ripped my pants.The next 2 days I sat on a folded beach towel. A/C in the truck was only ok but it was fine. It served its purpose but the trucks should have everything needed to make sure the drive is safe.

Constance G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jagdish D. 
Évaluation :
1

First of all you can hardly find it. The office is small, clutered and dirty. Poor signage. The help I received was excellent but the facility is really disgusting.

Deborah D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Slava R. 
Évaluation :
3

Employee was not trained for proper equipment pick up. Because he didn't know how to process a military discount, he called a coworker who also did not know how to process it, it was not completed. He told me to call UHaul Sales dept to have discount processed. Sales told me it had to be completed during pick up. I was not provided with any paperwork.

LYNNE S. 
Évaluation :
2

The office was weirdly completely unlocked and computer was on with no one there. They had a number on the door to call if no one was there, and we called it multiple times. We ended up waiting 30 minutes at this sketchy location calling every number we could find in the office. No one was answering. Finally we called a number for a tent rental company that ran out of the same location and I assume the same management. A woman answered the phone and said the office guy over slept and he'd be right over. So after 40 minutes and calling 5 phone numbers, we finally got our truck. I wouldn't recommend them.

Jordan D. 
Évaluation :
3

They did not have a hand truck, dollie or blankets that I needed for the move. I found out that the day I picked it up. Oh think a phone call prior would've been more helpful.

Mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne G. 
Évaluation :
1

Horrible all around

Sabrina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
1

Seemed understaffed, the person didn't look at my truck, check milage, check in the truck, or say anything besides they would email me the receipt. Hours later I had no receipt and the number wasn't listed. Called the main uhaul number and my truck still hadn't been checked in. Luckily he made a note that I did check it in, because the next morning this location mistakenly marked it as me keeping it an extra day and charged me $68!

Chelsea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

The owner was very friendly and helpful. I would gratefully recommend this business to anyone with rental truck needs

Kenneth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

van P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giselle S. 
Évaluation :
2

More clear parking for customers

TRISHA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander F. 
Évaluation :
5

It all good.

Jose W. 
Évaluation :
2

There was no clear parking for customers.

Trisha G. 
Évaluation :
3

My confirmation email said "Pick up date: Saturday 5/14 at 9:00AM" but said "Drop off date: Monday 5/16" with no time listed in the same way as the pick up date. This lead me to believe that any time on 5/16 would have been okay. If there is a specific drop off time that results in late fee if missed then it should be listed as clearly as the pick up time is in the confirmation email. I feel frustrated because I was charged a late fee when the confirmation email lead me to believe any time on 5/16 would be puncual. The location was clean, but the only indication of where to leave the truck was a handwritten note taped to the office door. It does the job, but a designated drop off area with a big sign would be more inviting, or even just an employee who proactively offers help to customers returning rentals. Credit where it is due, the employee who called me about my truck being late was nice about it and I appreciate that they at least acknowledged the confirmation email should have listed a drop off time.

Philip A. 
Évaluation :
5

Great Service!

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiren P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise W. 
Évaluation :
5

Great customer cate and wonderful services!

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise W. 
Évaluation :
4

The representative was very professional and kind.

Martinique W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD B. 
Évaluation :
3

Great location

ANTHONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe D. 
Évaluation :
3

no one was around at 1 in the afternoon. we followed directions on a written sign but hoped we did it correctly.

Melissa G. 
Évaluation :
3

Understood the location is in the midst of upgrading. Only issue was the box bed had not been swept.

Tom S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

Once I tied the appliance truck to the wall of the cargo area, the ride was much quieter.

james D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane L. 
Évaluation :
3

Please please please improve your self checkout website. It froze so many times and I am so frustrated to self checkout at night and the customer service call is 30 mins wait.

Mark Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry P. 
Évaluation :
1

Call the customer back when they leave a message. More importantly, make sure that all supplies have been included with the equipment and inform customer before hand if unavailable.

Viraj M. 
Évaluation :
2

When I first sat in the truck it smelled of cigarette smoke and beer. There was a LARGE "group of spots" on the windshield that I tried to wash off with the windshield washer fluid. Then I realized it was on the inside of the glass. I tried to use cleaning wipes to get it off. It looked like dried spit.

Jamie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita L. 
Évaluation :
5

My equipment was clean. This location everything we needed to complete our move.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Everything was fine, and the person who helped me was very pleasant.

Linda B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DAvid B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melody C. 
Évaluation :
1

Your app sucks so bad. The place was supposed to be open 8-4 it was never open and I couldn't get the app to work to finish the return. will not use U-Haul again after the experience. Additionally the previous user of the U-Haul left the window cracked in Pennsylvania in December. I got in the vehicle and everything was freezing and damp.

Mark M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
1

Terrible location. No one there, no space to drop trailer where note on window says too. Hard to find.

Bryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Staff was very helpful

Stanley G. 
Évaluation :
1

Hours of service were not adhered to.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole A. 
Évaluation :
2

The office was converted from an old gas station garage and not organized or clean. The staff person was nice and her paperwork was organized. Signage and building need to be more welcoming. Location was convenient.

CHRISTINE B. 
Évaluation :
5

No improvements needed.

Craig M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR L. 
Évaluation :
3

The office seemed very old, outdated. The employee was friendly but the office needs updating.

Edward K. 
Évaluation :
4

Longer hours of opening. Renee was a huge help from the Pipersville office

NORMAN O. 
Évaluation :
5

Kristen was absolutely amazing helping us out in a pinch! She had to do some last minute problem-solving and clearly went out of her way to accommodate us. The service was the best that you could ask for! The location is pretty run down, but Kristen makes it worth it!

Daniel B. 
Évaluation :
5

The above questions are misleading as the location experience was good. The staff was friendly, the truck was clean and ready. The issue is with UHaul.. the company. I reserved for a different location but the reservation is not final until 24 hours before (fine print). At which time I assume there was not a truck available so they transferred my order to this location. It was an extra 8 miles for me (not a big deal but does add to the cost). I had reserved a 15' truck with 24 blankets. When I started loading the truck I realized there were only the 6 blankets that come with every truck. As we had other blankets, not a big deal but had I needed them it would have been a problem. When I reviewed my bill I saw they had charged me for a 20' truck ($10 more than a 15'). I contacted customer service and they finally discovered that my original 15' truck with 20 blankets order was cancelled and reissued for a 20' truck with no blankets. I'm sure all of this was in the emails I had received but did not realize I had to be aware that they could just change my order so I didn't read them closely.... my bad. It all worked out in the end, but I may look elsewhere next time as the person in line in front of me had his order transferred to a location 30 minutes away. Just be aware that a reservation is not really a reservation and they can/will just change orders depending on availability.

DEBRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANUJ P. 
Évaluation :
1

Sales rep was rude and was eating while assisting us.

ZELIDES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
2

This was not the location I requested. However I was told I had to go pick up my truck from this location instead. When I got there I was unable to use the self check out option and the woman I had to deal with was rude. Overall the experience was unpleasant and hopefully I don't need to move again anytime soon but if I do I will likely use a different moving company.

NICHOLE R. 
Évaluation :
3

Only disappointment was being charged for gas. The truck was driven 10 miles.. 2 gallons of gas were not used..

ROMAN B. 
Évaluation :
3

I was charged 10$ for 2 gallons of gas.. I rented 2 trucks drive exact same distance and used no gas in the second truck.. therefore obviously didn't use any to need to replace in this one

ROMAN B. 
Non les évaluations ont été soumises pour cet établissement.

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