Customer Reviews for Good Times Rental
(U-Haul Neighborhood Dealer)

Évaluation :

1

I was charged an extra day after being told there would be no charge. I swept out truck and put more gas back in then I should have. I have always used Uhaul and if I don't see a refund of the over charge I will never use Uhaul again!

Évaluation :

2

The mobile check in via the app wasn't working. I ended up having to go inside and check in that way. The location looks more like an auto repair shop not an office. It took longer than expected.

Évaluation :

5

This was a great experience. It was fast, easy, and in and out like a breeze. Everyone was so friendly and helpful. I will definitely use this location again should the need arise for a rental.

Évaluation :

5

Improve the site appearance.

Évaluation :

5

The directions for picking up a truck were not entirely clear. I had major difficulty finding where to go to start the checkout process and spent about 45 minutes on the phone trying to get it to work. When you access the website on a phone, there is a secret menu a the bottom of the screen that you need to open in order to do the after hours check out. My instructions said to simply push the check out button (or whatever it was titled). I could never find it until somehow I found this secret menu. Had this been more clear on the directions I think the process would have been pretty flawless.

Évaluation :

5

Have corporate actually tell you when they change locations

Évaluation :

5

I had so much fun driving a big truck. I might just rent another one even if I'm not moving anything.

Évaluation :

5

The rep was very good, truck was ready to go, only problem was the wipers need replacing since rained all day.

Évaluation :

5

Excellent emplacement!

Évaluation :

1

Rude service , very combative when questioned about anything and unappreciative of my business. I have always used u haul but this experience was by far not a good one.

Évaluation :

5

The woman that works at this location is amazing! She's so sweet and really takes the time to show you everything.

Évaluation :

3

$87 for two hours 15 miles. Ridiculous!

Évaluation :

5

Easy process. Staff person was pleasant and helpful.

Évaluation :

1

Truck was in poor condition and unsafe to drive. Had to jump start 2x. Battery terminals corroded Transmission did not shift properly At a stop light engine revved very high and truck surged almost causing me to hit car in front of me Tire blowout on highway. I will be requesting a full refund as I was not able to complete my task due to the poor condition of the truck

Évaluation :

5

The young lady there was a big help and made it easy to pick up and return the vehicle. She is very friendly and showed a great attitude to want to help. She is a great asset to your company.

Évaluation :

1

When I had booked the U-Haul the gas was only 1/4 but when I returned the U-Haul it has 1/2 Tank of gas. I asked her will I get my money back because of the gas is less U-Haul charges $10 per gallon when I have more gas U-Haul should return the amount back. The U-Haul rep told me you are to arrogant and I cannot help you and you need to call U-Haul very blunt lady totally useless and unprofessional behavior.

Évaluation :

3

Too challenging to park a 26' truck. I got lucky that the owner was there at 10pm at night when I dropped the truck off. He told me where to park it.

Évaluation :

5

The staff were super helpful and efficient. Thanks!!!!

Évaluation :

5

As a drop off location it was fine. They were closed when I got there.

Évaluation :

3

This was the worst U-Haul experienced I have ever had

Évaluation :

2

This was conveniently located, great location but the place itself needs a big facelift. The girl that helped me made up for it, she was AMAZING. I forgot her name but she was wearing a T-shirt with a horse on it. She is an asset to your company as well.

Évaluation :

4

Très bien

Évaluation :

5

They were very accommodating and made everything really easy. They helped me change my truck size when I realized I ordered one too small and they never made me feel like I was a hassle.

Évaluation :

5

The woman who processed me there was friendly, knowledgeable and professional. I have no comments on how to improve.

Évaluation :

5

Process was very easy and Good Times Rentals were very helpful. I will be using their services the next time I need a truck.

Évaluation :

5

Great experience

Évaluation :

3

My original reservation was at another site in the Lansdale area. When I arrived to pick up the truck I was told they didn't have it. They set me up to go to Good Times Rental who had a similar truck. The truck was old and didn't handle well (134000 miles), but it did hold up for the duration our our trip. Agent at Good Time Rental was friendly and helpful.

Évaluation :

1

The truck I got had problems and I learned it when driving because the engine was stopping at every traffic light when I slow down. I stuck several times in traffic in the middle of the road

Évaluation :

3

Nice staff but difficult to get a hold of and the office is uninviting. It's a local shop and it shows.

Évaluation :

1

We filled 1/4 exact fuel on the tank before dropping pff but they charge me 53 dollars with the fee. Make no sense at all.

Évaluation :

3

I did not get an invoice and price was a lot higher than quoted

Évaluation :

5

Wheels had and squeak to them but everything went well,

Évaluation :

4

Merci.

Évaluation :

5

Everything was perfect!

Évaluation :

5

Lynn did a wonderful job setting up my van rental and everything went well.

Évaluation :

5

Online checkout procedure was lengthy, awkward and required pictures. Difficult to do without internet connection.

Évaluation :

1

Get a website and app that actually works

Évaluation :

1

No one was there to help. Drop off confusing

Évaluation :

5

I'm ok with paying for mileage or refilling fuel but not both.

Évaluation :

5

Everything was super easy, from the reservation to the drop off. Great business!

Évaluation :

1

I waited two hours because my vehicle had not arrived at the time of my reservation. It was incredibly aggravating and poorly managed. I had driven two hours to the location and almost left without my vehicle because they could not tell me when it would arrive.

Évaluation :

5

Sam did a great job with my reservation and rental,his part of the transaction went smoothly! He was also very resourceful in handling the rental needs of a couple that came in after me. Thank you,Sam!

Évaluation :

3

Vehicle was dirty, parking brake was broken and there was only 1/4 tank of gas

Évaluation :

5

Nothing they were awesome

Évaluation :

3

The office was pretty terrible. 1 room-2 desks, trash everywhere, I think there was a light. I can't believe the air conditioner didn't fall out of the window. But they did have a truck and the process to get it was pretty easy. I took photos of the truck with its scratches and dings- nothing to worry about, it's a rental truck. The only issue s I really had with the truck was the passenger side mirror was shattered. So there was none. This is something that a truck without a rear window needs and it should not have been rented until it was fixed. The other issue was the spring that was coming through the seat and ripped my pants.The next 2 days I sat on a folded beach towel. A/C in the truck was only ok but it was fine. It served its purpose but the trucks should have everything needed to make sure the drive is safe.

Évaluation :

1

First of all you can hardly find it. The office is small, clutered and dirty. Poor signage. The help I received was excellent but the facility is really disgusting.

Évaluation :

3

Employee was not trained for proper equipment pick up. Because he didn't know how to process a military discount, he called a coworker who also did not know how to process it, it was not completed. He told me to call UHaul Sales dept to have discount processed. Sales told me it had to be completed during pick up. I was not provided with any paperwork.

Évaluation :

2

The office was weirdly completely unlocked and computer was on with no one there. They had a number on the door to call if no one was there, and we called it multiple times. We ended up waiting 30 minutes at this sketchy location calling every number we could find in the office. No one was answering. Finally we called a number for a tent rental company that ran out of the same location and I assume the same management. A woman answered the phone and said the office guy over slept and he'd be right over. So after 40 minutes and calling 5 phone numbers, we finally got our truck. I wouldn't recommend them.

Évaluation :

3

They did not have a hand truck, dollie or blankets that I needed for the move. I found out that the day I picked it up. Oh think a phone call prior would've been more helpful.

Évaluation :

1

Horrible all around

Évaluation :

1

Seemed understaffed, the person didn't look at my truck, check milage, check in the truck, or say anything besides they would email me the receipt. Hours later I had no receipt and the number wasn't listed. Called the main uhaul number and my truck still hadn't been checked in. Luckily he made a note that I did check it in, because the next morning this location mistakenly marked it as me keeping it an extra day and charged me $68!