This is my second time to rent a truck at this location. In a word, they care customers and their procedures are simple. If I need a truck in the future, I'll go to this location again.
YONG RAE K.
Customer Reviews for Good To Go Food Mart
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Try to get the parking lot paved please.
ANDREW J.The people that work there were not very nice or friendly. I did not feel welcomed at all.
VASHNI M.We were routed away from our original location which was across the street but U-Haul upgraded us to a larger truck free of charge and comped extra miles to cover gas and for our trouble. They communicated very clearly with a phone call the night before followed up with an email with the new pick up location address. The solved the problem in the same breath they told us there was a problem which turned out to be a slight inconvenience which U-Haul compensated us for.
JOHN N.The man at the Uhaul pickup location was fabulous, very nice and professional.
Laurie K L.Evening good!
ZIJIAN W.Excellent service
ROSE W.The service was great and the people are so willing to work with you for anything you need. Great place.
JEANETTE H.Ñ/A
Yolanda R.Complete scam, I would not recommend this location to anyone
ROBERT D.Not the location. I chose to drop off when I made the reservation over the phone! Yet another problem with this reservation…. The worst part was that the equipment had issues during the trip (I described what happened in my comments yesterday when I returned the equipment). This issue resulted in more than 10 miles and more than 30 minutes being added to my trip, besides using more gasoline! And I was even charged for this at drop off! Absurd!!! The entire experience was a disaster, from pick-up to the trip itself to drop off. I should at least be reimbursed for the entire reservation and even the 37 $paid for gasoline!! I expect a phone call from a Uhaul representative.
Leandro H.Keep up the good work. THANK YOU
MICHELL J.CUSTOMER SERVICE WAS EXCELLENT AND EASY TO COMUNICATE WITH.
JEANETTE H.Fast and efficient ðŸ˜
TRINA B.The truck needs a front end alignment was hard to drive
AARON L.It was good
DARROLYN W.Very knowledgeable and helpful
SUZANNE C.Everything was good I be renting again
WILLIAM B.The vehicle was so dirty could not see out of any the windows on the dash it's an oil change required no windshield fluid inside of the windows were so dirty I had to wash before I can drive bring it to her car wash look like a brand new truck after that
GEORGE B.This location has amazing staff. Very friendly and made the rental experience easy. I wouldn't change anything.
MICHELLE S.Doesn't make a difference. I called corporate and requested a callback. Never got one. Guess I'm just a number
kevin H.Friendly, hassle free service as usual.
LEIGH J.Great guys.
DONALD R.Merci
MOHAMAD S.Excellent service as always
PHILLIP G.All was well with this rental.
KEITH M.The staff at Good to Go Food Mart were very friendly and efficient. I was in and out in 5 minutes. Returning the truck was just as convenient. Merci!
LEIGH J.Worse uhaul experience I've had. The “easy app†check in is the dumbest thing to do especially at a location like this. The trucks are parked in mud and dirt and no parking for your vehicle while you use the uhaul. After standing in the sun doing the check in I still had to go inside, do a line, to pick up the key. What's the point?! Truck is in bad shape, mechanically. Run bad. Over all I hated the rental experience comprares to other times I go to a uhaul location and you actually get customer service. Rented a truck for 4 hours, paid 85 $it would be good to have someone assist you.
Zahira M.Customer service was fantastic!!
ROBERT B.Do what u promise , if u promise a up grade do it if the customer pays for 5 pads put them in there don't lie if u promise 30 day storage give it to customer if u rent truck for 534 out the door give it to them don't add more money be honest money is hard to come by and tenn knew that truck had been treated rough shouldn't of gave it to me to drive 863 miles then charge me more cause I had to drive 15/20 miles to pick it up one way figure out Dandrige tenn too Jefferson county the difference, closest U Haul to Dandridge so they say
MICKIE S.Satisfied customer
LEE B.There is no improvement needing, amazing customer service experience.
CAROL W.The guys there were great
Shantiel B.The kind gentleman Nizar helped so much
OMAR O.Excellent customer service fast and efficient service always have a vehicle ready.
PHILLIP G.OK I ran into a situation and had to contact customer service and was extremely upset that I was on hold almost an hour I was stuck at my rental unit the truck when I tried to move it wouldn't move it was in Dr. but a light came on but I didn't know what it meant or what to do there should be a sticker saying beware of tow light on shifter!!! I was terribly inconvenienced alone and it was raining and the storage place was closing luckily the owner stayed by my side and kept me calm and let me even use her phone I have asked to be compensated for this inconvenience please get back to me and let me know even though I have called and told you the situation I need updated please I was having panic attacks over this in my worker I hired to help unload had to wait to come help me
DEBRA P.Clean and well maintained are 2 different questions.
MICHAEL B.very easy transaction and person was very helpful
MAYRA R.Merci!
SERENE F.The vehicle is in good condition but while driving , too much loud voice coming from outside.
Narendra Reddy V.The process was quick and accurate, no problems. Would use this location again.
JOYCE B.Excellent customer service!! No improvements needed!!
TRACEY W.The check-in and turn-in was very easy. No issues at all! Thank you so much for everything!
Darius H.Excellent customer service.
Larry K.The original drop off location (1717 Busch Blvd.) was closed with note taped to door for uhaul customers to email someone or call. The office hours were to 4:30 (and I arrived at 4:10). The location was confirmed via texts. Getting there on time and learning it was closed was really not professional. The 2nd location (noted in this survey) was in a convenience store that was not very clean. The gentleman who assisted me was nice. I would hope some type of credit would be applied to the rental fee for the poor communications on the drop off location (seems to me the company should know when an office is shut down).
SHARON C.Manager was very nice. We had used this location before and had a equally great experience
SANDRA A.Nice staff and very helpful. Thanks all uhaul team
OGUZHAN K.Very efficient and friendly. A great place to pick up a U Haul Truck. I highly recommend Good to Go Food Mart.
William M.The owner was very helpful and let us bring the truck back a little late without charging us.
Nicholas V.The mobile app experience was terrible. Slow and buggy. Next time I'll go to the nice representative present in the store.
John R.