This was a horrible experience. No one was there when we arrived during normal hours. No one answered the phone. While I was hooking up the trailer, someone dropped off a truck and blocked my only exit. This would not have been a problem if someone had been there. I was stuck there for hours with my 9 year old before I could get in touch with someone from corporate who could get someone down there to let me out. This location was 3,5 hrs from where I live so we didn't get home till 2am after this ordeal!DANIEL S.
Customer Reviews for Good2Go Car Wash & Brake Shop
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Chattanooga, TN 37411
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar au ven : 3h30 pm à 8h pm
- Sam : 4h pm à 8h pm
- Dim : fermé
Heures d'ouverture spéciales
- 10/24/2021 - 10/31/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
My rental was for 4 PM. When I showed up at 3:55, no one was there. I called the local number listed on my reservation, as well as the outside of the pickup location - no answer. I then called corporate who had to call the area sales manager who had to call the owner. I waited for 30 more minutes - no one showed. I had to call corporate again and wait on hold while they tried to contact the owner again. Finally the owner showed up at 4:45. While hoping my trailer up, he noticed I have a 7-pin connector or trailer lights and let me know that I would need to go get an adapter - not his policy, but Uhaul's. While I'm okay with following policy, it was the way he went about it that was entirely dismissive and rude. When I got back from Auto Zone, the owner was pulling back in - he left AGAIN after I left. I didn't pick up my trailer until 5:05 PM that day. When I returned the trailer, they told me to back it in, but in order to do so, I had to block 2 lanes of traffic. No help from the owner during that process.Clayton G.
Le client n'a pas laissé de commentaire.BENJAMIN B.
Quick and easy drop-off. Staff was very nice and helpful and very quickCaymen G.
Make sure that people are there so you can drop off the Vehicle and report any problems you haveEdward H.
Please make sure the key is actually in the truck when customer is picking up. I spent an additional hour (not including having to go to an alternate location across town to pick up truck- preferred location did not have 20' truck) trying to get a key/truck.Cassy E.
My reservation went haywire. Not at the place it was supposed to be. On hold on 800# for 45 min without an answer. Finally tracked down my truck after going to 3 additional uhaul stations begging for one.William R.
A horrible experience with uhaul! I reserved and paid in full 3 weeks ahead of time, and they didn't have a truck for me! They didn't tell me this until the day before! Then, they sent me to a ghetto in another city to pick up my truck! When we went to pick it up, there were men fighting with n the parking lot in an extremely unsafe part of town! We tried to hurry to get out of there!Darren S.
Le client n'a pas laissé de commentaire.Dawn S.
This location was a bit small for dropping off a 26 foot truck.John D.
If you go online to check store hrs. it say open from 9:30am to 3pm and that's not true, please update your store hrs online from 3:30pm to 8pm ThanksCRYSTAL H.
Le client n'a pas laissé de commentaire.AUSTIN B.
Le client n'a pas laissé de commentaire.Keydra C.
Le client n'a pas laissé de commentaire.Erica R.
Very small place. Nowhere to Park the truck. Closed when I returned so no interaction with employees. The online return worked fineRusty A.
I never saw anyone.WILLIAM P.
Le client n'a pas laissé de commentaire.Katelynn R.
It was my first time using this service, but it's perfect. I recommend people for this service!EIZALDEEN A.
Very small location. Hard to maneuver for drop off after hours. Hard to reach anyone at the location on the telephone.JEFFERY N.
Le client n'a pas laissé de commentaire.LARRY C.
Le client n'a pas laissé de commentaire.JAMES O.
Le client n'a pas laissé de commentaire.Mary J.
Le client n'a pas laissé de commentaire.Bradford R.
Fast and efficient return service.DONALD B.
The owner was extremely professional and accommodating. Made sure the equipment was in good condition and I was comfortable.BARBARA B.
Always look forward to renting from Good2Go. Very professional, always love supporting family business.CALEB A.
Your check out app didn't work. Had to call U-Haul to get it taken care of.JEFFREY F.
Excellent service à la clientèleShameka W.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.ARGIL W.
The Manager, Jamika, provided excellent customer service! I so appreciated her accommodating me in picking up the truck (ended up needing a second one) and she facilitated the entire process. Am so happy we found her! Carolyn ChildsCarolyn C.
Le client n'a pas laissé de commentaire.Jarod D.
Very goodmarcella P.
Le client n'a pas laissé de commentaire.Shirley B.
Le client n'a pas laissé de commentaire.AARON J.
The representative was pleasant and attentive to details. I went on a Saturday to pick up a truck so there was a bit of a wait time but the experience overall was satisfactory and I would recommend to friends and family.EMMANUEL M.
I really appreciated the kind and friendly service I received.William H.
just make sure that someone is present during operating hours.SHARON P.
Le client n'a pas laissé de commentaire.Michael M.
This location was shady and was locked when I returned the vehicle. Two gentleman were there but did not have access to the building. I was charged for a clean up and the truck was not dirty when I returned it. Called back to speak with the owner and she claimed there was dog hair left in the back of the truck and it was dirty, however, I don't have a dog! There was nothing left in the back of the truck nor in the front. Would not recommend this location to anyone.Rosa N.
Le client n'a pas laissé de commentaire.Brad W.
I tried to use your app to check out. Three times. It did not work. I called the 800- number to check out. After 22 minutes and 30 seconds I finally hung up and placed the key and the contract in the box. When I called the location the next day they said that they got the vehicle and they would email me a receipt. It is over a week now and I am still waiting for a receipt.John B.
The personnel were very helpful and friendly and it was just a couple of miles from where we had to drop off furniture.Charles K.
Le client n'a pas laissé de commentaire.ELIZABETH A.
Attendant was pleasant and helpfulCHARLES M.
Le client n'a pas laissé de commentaire.WILLIAM P.
Le client n'a pas laissé de commentaire.Kimberly L.
Le client n'a pas laissé de commentaire.Samantha M.
More variety of trucks. I got a 15 foot, but needed a 17 foot, but they were out.Stephen C.
There were no personnel at the site. If I had known this in advance I would not have used it. I was unable to use the automated return and was unaware that I would need to. The employee I spoke to by phone was pleasant and helpful but I still haven't received the promised email confirmation of the return.Robert D.
Le client n'a pas laissé de commentaire.Laura G.
I was contracted to another location for an 0800 pickup. At 0721 on 05/22 I was called to switch to this location due to non availability at original location. Although the personnel were nice and courteous, the equipment was in poor shape. The auto carrier I requested and contracted for turned out to be a tow dolly. It did not fit my needs. It was pouring down raining during the inspection. The right tow light failed shortly after leaving the location That evening, around 7:00 pm Eastern time, I called in to ask how to transport the vehicle, It was then that the 1-800 U-Haul customer service rep discovered I had the wrong equipment. He was fantastic in getting me rerouted to the next dealer who had the auto carrier I needed. T U-Haul Moving and Storage of E. Ridge (7740611) (423) 894-9323 was my new location! Reservation number 91322193. I arrived at 0645 05/23 due to their closing at 8:00 pm 05/22/20. However when I asked him about the check engine light which had illuminated enroute, I was told it was probably a oil change reminder. As long as I had no loss of engine, it should be ok. I had a full tank of gas leaving Chattanooga for Atlanta. I began losing speed and power eventually breaking down around Calhoun Ga. I had to unload the truck I was carrying for the 2nd time in 24 hours, disconnect the auto carrier and wait over 4 hours for a authorized tow truck to meet us to for a tow. I wanted to return to Jacksonville, Fl as soon as possible leaving at 0500. These delays cost me time and stressed my entire family out! Worst U-haul experience of my 51 years! Why was I not offered a replacement vehicle Saturday morning 0710 when I asked about the check engine light? He didn't even climb in to check on it!Christopher L.
Le client n'a pas laissé de commentaire.Scott O.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.Salomon R.
Two issues. The location is small with limited space for parking. Although â€œopenâ€ sign was lit, no one was at the location. After my first call I was told that someone would be right over. It took about 2 hours for someone to arrive an take the trailer.James B.
It's right next a busy road with fast moving cars. There's barely room to pull in if the front is full of cars being cleaned.Kayla N.
Le client n'a pas laissé de commentaire.Trevor R.
Nothing, facility and employees were great.Robert H.
We apparently did not inspect the vehicle properly before I rented it, and there was damage to the roof that I was charged for when I returned it.Max P.
Le client n'a pas laissé de commentaire.gwindoolin S.
Takes to long getting customer infoChuck F.
A rough looking location but the personnel were friendly.Kenneth G.
Nobody was at the location for drop off and they charge me twiceAntonio M.
Super friendly and professional! Met us when we got there and returned. Small lot but they use their space to its best potential. Would highly recommend.TRACY C.
The lady husband there is a ripped off. He kept charging 25 $on my account assuming that I returned a thirty truck. I have using Uhaul for hears, I know the policy and I always cleaned the truck to protect my money. He lied to ripped me off. They don't have parking and very risky on the busy RD. Stay away from these people and the area to protect your money and your life. No customer service skills, never present you always have to wait for them for about 25 to 30 minutes. I just don't know how they qualify to be Uhaul representative. Really sorry. Bad experienceJean E.
Everything was great!!!Cecelia M.
Le client n'a pas laissé de commentaire.michael L.
They were late and slowBill S.
Staff was very pleasant & answered all my questions. I was running late and arrived just minutes before closing, but they did not seem to be bothered by it at all. It's a very small place (car wash) with only a few trucks but it was clean and well maintained. Great experience with them.caren S.
Very nice staff. Drop off was quick and easy.Gerri B.
When I arrived at the location my information wasn't saved in the computer. One of the dolly's wasn't location at the site. I was there for over an hour for the entire process. There was no truck inspection before leaving. I had to travel to another location to get a dolly that I requested when I made the reservation.Marcus S.
Make sure that the price quote for equipment is accurate; customer does not need to be misquoted just to find out that price of rental ends up being 100 $+ more than expected!!!!!!!Ronda P.
Le client n'a pas laissé de commentaire.John W.