Customer Reviews for Goodman Creek Furniture & Appliance
(U-Haul Neighborhood Dealer)

Évaluation :

5

Easy to find and the person I who set up my rental was such a big help. This was my first time renting from U-Haul and the whole experience was so easy.

Évaluation :

5

Staff was extremely helpful showing me how to set up trailer with my truck (ball, chains, wiring for lights, etc.), as this was my first experience with this type of equipment. Tires on trailer we rented were worn to the point where I was slightly uncomfortable taking it on a 180-mile trip.

Évaluation :

5

Nothing I can see. The guy who set up my registration was extremely nice. My pick up location was changed to Steve Martin and Assoc. for pick up, he called me to make sure I didn't have questions. I was notified again that my original location was now the pick up and drop off. The support team was super nice when I accidentally put in that I would be putting 700 miles on the truck and not 70. The app was a bit confusing but figured out to log out and log back in and everything was smooth after that. Then when I dropped off my hubs dropped the keys before I took a pic of the speedometer and gas level. The app helped me navigate through that mistake. The issues I had were from my lack of experience in renting a u-haul and the service team was there to help when I faltered. It has really the first time in a long time that I felt I was provided a fantastic customer service experience.

Évaluation :

3

The vehicle was rather dusty and had food particles on the seats, but the real issue was no wiper fluid. The windows were VERY dusty on the outside and inside, so I had to stop at a gas station to clean the outside and purchase some Windex and paper towels to clean the inside so I could travel safely.

Évaluation :

3

Pick up was frustrating it kept reloading starting all over

Évaluation :

5

I tried to do the check-in process on the app and it never would work. Thankfully, the business was open and were great in getting me checked out and on the road. The apps never worked for me, definitely needs fixed.

Évaluation :

3

Not what I was expecting for a location. It was okay.

Évaluation :

4

This location is good

Évaluation :

3

The after-hours return thru the app was simple and efficient.

Évaluation :

2

We reserved six dozen furniture pads and they only had one dozen. They said we could go pick up at another location about ten miles away. Drove there and they didn't have them either. Terrible. That's the reason for the reservation

Évaluation :

5

A special thanks to Goodman Creek Furniture for telling me about the additional surcharge for tank refueling and providing superlative customer service!

Évaluation :

4

Organized and profissional

Évaluation :

3

When returning truck I spent over an hour trying to get the app to work correctly, I ended up needing to go to the website to complete the return

Évaluation :

5

This business took great care of what I needed on short notice after another place messed up my rental. U Haul customer service got me linked to them and were very helpful also!

Évaluation :

5

Awesome people to work with !!!

Évaluation :

1

Be open when you tell people they have to have truck back so if there is a problem or fuel issue people can correct. We were able to verify fuel level was ok and was charged for 2 gallons at $4,25 a gallon the day after we returned truck

Évaluation :

5

Very nice company

Évaluation :

5

Very good experience.

Évaluation :

5

THIS facility is warm, welcoming, and has two very friendly, kind folks ready to serve. Je les recommande fortement!

Évaluation :

3

No issues dropping off

Évaluation :

5

Friendly, helpful, and explaining process. This is a place I highly recommended!