Le client n'a pas laissé de commentaire.Ernest J.
Customer Reviews for Gore Street Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff was helpful. Truck was clean and ready on time. Pick up was quick and easy and location was large enough to drive the truck around.NICHOLAS M.
Le client n'a pas laissé de commentaire.Damian A.
Le client n'a pas laissé de commentaire.Santiago A.
Le client n'a pas laissé de commentaire.Tamilya I.
Le client n'a pas laissé de commentaire.Kesna D.
Have equipment requested on reservation in truck customer is renting prior to pick up.STEPHENIE P.
Le client n'a pas laissé de commentaire.Alexis A.
Unprofessional, dirty, left trash in the car. Did not completely fill up tank.Alexis S.
There was no external signage that the business had a U-Haul component to. It. Made it difficult to find.DENNIS M.
Le client n'a pas laissé de commentaire.Franklin J.
This was the the worst location ever. The truck was very filthy. I had to sanitize the steering wheel before driving and the seats. Roaches everywhere, Trash on the floor. Someone had opened a cigar, leaves were all over the floor and seats. There was a bad order on the rear of the truck. This location should be closed. Also I am being charged incorrectly. The mileage wasn't working until I returned the truck. Lights were on in the dashboard. I was charged for gas that wasn't in the truck when I rented. I want my money back. You need to send someone there to secret shop this location ASAP.Luvelle M.
Le client n'a pas laissé de commentaire.Yolanda J.
Right off the interstate. It was a local gas station. The lady that took the keys was very friendly.Johnathon L.
Honestly couldn't tell if I was at the correct location or not. Very small lot. No signage. Difficult to get in to lot. No Dropbox. Gave key to the cashier (who was very friendly).David W.
Truck smelled like cigarettes, there was dirty in the cabin and there was trash in the back of the truck. Horrible experienceAllison S.
They didn't check in truck. I had to call after 2 days due to no ck in confirmation and now they've inverted numbers on the mileage upon return so my charges are $100 over what they should be.Julie R.
Le client n'a pas laissé de commentaire.LaCarsha R.
Le client n'a pas laissé de commentaire.Gabriel P.
Then the drop-off location was literally in a very dangerous street, and it was so unclear as to whether that was the drop-off location or not since it was in a gas station. It was dirty. uninviting, scary and I was not even sure if this was an appropriate place to leave a U-Haul. There was no Signage of drop off for U-Hauls and we had to ask the gas station person and that was not very reassuring, I rate this a 0 out of 10. an F. 1 out 5 stars this whole experience was HORRIBLE I thought by 2022 we would have things way more organized but appears not.Michael C.
I wasn't even notified this store isn't an actual Uhaul store. I didnt feel very safe in the area, was reluctant to park my car here, and it was difficult to communicate with the clerk. I was not provided with the furniture pads I had ordered either. The whole process was confusing and stressful/Cameron H.
The Location was definitely on the sketchy side, a was approached by a few homeless pandering. However the female gas station clerk was super nice and helpful, much respect to being able to run that place.William R.
Le client n'a pas laissé de commentaire.Ernesto III D.
Le client n'a pas laissé de commentaire.FLOR angel T.
The phone number provided is disconnected, there is no name on the location, the person checking in the vehicle didn't know how to check us in, the vehicle wasn't officially checked in until the next day after it was due back. Strongly recommend nit using this location.Jennifer H.
Not the best area, no clear signs or indication that it was the right placeCory W.
Le client n'a pas laissé de commentaire.Jason S.
Clean the truck, attend to me when it's my turn and not have me wait until they attend everyone else in line.Billy B.
Le client n'a pas laissé de commentaire.Nester G.
Le client n'a pas laissé de commentaire.Alexandra C.
Le client n'a pas laissé de commentaire.Yoshuan R.
Truck was dirty and smelled like pee. Rented two furniture dollies and the location didn't have any. Sent me to a different location without calling and that place didn't have dollies either.Jacob C.
This location is in a terrible neighborhood. I was scared to be alone. Would not recommend.Tyler R.
Please contact me regarding overpayment/excess charges. Lana Tawes 904-444-0035Lana T.
I do not understand my pricing. It was very unprofessional on sight as well as when I tried to call in to complain. I would never use uhaul again after this service.Qwaniesha J.
Drop box/key slot was closed and lockedNeil E.
The phone number of pick up location (dealer) is disconnected! Truck had an extremely foul odor that was so strong it could not be neutralized the entire duration of the trip - regardless of air freshener type etc.Chris Q.
Le client n'a pas laissé de commentaire.JENNIFER P.
Maybe don't have scheduled maintenance during a service period so that the rental experience is stress free. I won't ever use uhaul again.Nicolas M.
I order to have a dolly and a furniture roller cart and paid for both but location did not haveConnor C.
The truck was disgusting smelled horrible. The first thing we had to do was wash the inside. Extremely disgusting and disappointing. Never again at that location it wasn't her problem. Renter for years never uhaul again. Clean your trucks!!! I had to pay insurance Uhaul should pay me for cleaning your disgusting truck. No starsDEBBIE L.
Le client n'a pas laissé de commentaire.ZOE B.
Be ready to service the customer. Hand the customer the right key. Don't have customer waiting while you try to figure out what went wrong. Price was much higher than the previous U-Haul location 1 mile away and what was quoted to me.Timothy A.
I rented a dolly which wasn't available and I'm being charged for it. I'm getting charged about $25 for a quarter tank of gas?WILFREDO R.
Make sure someone hasn't defacated in the back of the truck like the one I picked up. My fault, I guess, I didn't even consider the possibility. I was contacted by a Uhaul employee the day before my reservation to tell me my vehicle wasn't available. I was redirected to another location which would have to improve to be described as the Sketchy. When I was handed a key and pointed to a truck I took the opportunity to get out as quickly as possible. It was only after the half hour drive to my daughters house that we discovered the gift in the back of the truck. We finally got to start loading the truck after spending an hour cleaning out some junkies excrement. Would not recommend.CHRISTIAN C.
Le client n'a pas laissé de commentaire.LAWRENCE G.
This is a convenience store.In between her selling scratch of tickets and food to go, I was asked by the clerk for my ID and a 2nd phone number and given keys. When asked where my contract was, the clerk said "you don't need one". I asked what if I get pulled over what do I show? The clerk said "don't worry you won't get pulled over". What? She then said she would email the contract. It never arrived. 200 miles into my one way rental I got a call saying my rental was not processed. I never signed a contract and had I been pulled over I am sure there would have been a BIG problem. There is a REAL U-haul rental at Gore and Orange Blossum Trail. Go there! I thought that was where I had rented but was told not to go to Gore Street Station and I was a nervous wreck the entire day until I was able to turn the truck in. Avoid this place. U-haul is not their first business. It was a very strange experience.Celia K.
it was very awkward, i honestly didnt feel safe in the area that this weird truck pickup location is, there was someone literally sleeping on the ground by one of the trucks, just wanted the whole experience over withHEATHER B.
Le client n'a pas laissé de commentaire.anthony R.
Have the attendant understand the procedure. I waited 45 mins for my uhaul.Douglas I.
The location was clean, but not inviting.Sophia B.
This franchise store what U-Haul charge my card more than what they supposed toWillie M.
Le client n'a pas laissé de commentaire.Jayantilal P.
Computer was down even, had to redo the whole process even though I'd booked and checked in ahead of time. Took over an hour in person.Trent M.
Not so inviting a location, attendant took a picture of the picture I took of the odometer with my phone.Jason F.