The lady at this location went above and beyond - stayed late - to make sure I had my truck when i didnt realize my pick up location had been changed until the last minute. Very nice when arrived as well!
Nancy Turner
Customer Reviews for Gotcha Covered Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly service, truck was very clean and ran great.
Marc LindenauerExcellent and friendly service
Michael RuckertThe process was extremely easy and the agent made me and my husband feel so welcomed. She answered all of our concerns and made sure we were set up.
Jaucobie GriffithMelissa is the greatest asset to this U-Haul location. So friendly and helpful. And yes the truck was clean with no issues. However, to get a truck with less than a quarter of a tank of gas was not what I expected. Had to go to the gas station first. But that was my only issue.
Brian De MossExtremely helpful and friendly. This will be my go to for U-Haul needs.
Calvin McWilliamsMelissa was wonderful
Kolby KeithI've used this Uhaul three times in the past six months. Each time was easy and NO glitches. I dealt with two people behind the desk, Melissa and Andrew, and found both to be just wonderful. I would highly recommend using this store.
steve schaferNothing else, Melissa and Andrew were insanely kind in service. Their extremely knowledgeable and punctual. I will come back to this location when I need to move again.
TAEWAN KIMN/a. The gentleman was very friendly! Cat was a plus
Brittney CarbonellEverything is perfect.!! Employees are very helpful!!!! Thanks
DWYANE BLACKVery nice lady took care of our truck needs. Everything went well with no unexpected issues. I would recommend this U-Haul storage facility to anyone.
Charles StacksI Had an excellent experience. Melissa and Andrew were an absolute delight to work with!
Danielle BurchThe personal touch of the location was great. The UHaul website for scheduling and pick-up leaves much to be desired, it does not work well.
Harold ErixonMelissa was amazing. Friendly, caring and got me in and out in no time. The truck she had for me was in pristine shape. Fortement recommandé!
Jesse BryantCleanest UHaul I’ve ever rented, smelled clean
KENNETH MCCRUMMENI want to continue to let anyone know that the CAB of the truck leaked near the driver seatbelt and had me driving the last 4,5 hours of the trip while soaking wet after running into major storms. The trip and the equipment was fine up to that point.
Mikey McPhailNothing! I received the best customer service I've had in a while at this place. My experience was 100 % Excellent!!
Benjamin Davis JrAndrew Medina was super polite and very helpful. The office was spotless clean and smelled wonderful! The after hours check in was flawless
Kim WilsonThe gentleman at the front desk was just lovely! Hopeful and welcoming. Really did an extraordinary job.
KJ KingEverything was great! The staff, was friendly and helpful, too!!
David SmithCustomer service girl was very helpful
Ashley PottsShouldn't accept large rental trucks after hours parking lot is too small
Christina FreitasVery Friendly Staff
Madhu Vikram VelagalaSteering was wobbly on a vehicle. I told the clerk, but she asked if it didn't matter as if it was OK.
Clarence ManningSent to three different locations before I got to the right location. I was supposed to get a credit but the person at the uhaul said they don't do that. I will think twice before using uhaul again.
Karen HophanSarah had great customer service from start to finish . Truck was clean and maintained just can't express enough gratitude to service I received. I would definitely recommend to many new residents of the area and beyond
Demarcus MorrisMelissa, the manager, is the most organized, friendliest, and most efficient representative of Gotcha Covered Storage.
KAREN STAFFORDEverything was as good as expected. Thank you!
daniel azcaratethe U haul was not cleared out we found chewing tobacco inside the roof leaked and my furniture got wet
TERRIA FRAZIARMelissa and Sarah are great! I would recommend this company to anyone who asks.
Kevin DoniganThis location was great. Friendly staff, equipment was clean and in good condition. The staff at the Round Rock location that I tried to rent from initially were rude and dismissive and wanted to cancel my rental the evening before.
Thomas DragsbaekWe were told to drop off ata different location so had to find the alternate one.
Penelope K WarfordI was extremely happy with the service I received from the representative and the truck itself. The truck was clean, had everything we needed and ran well. I would use Gotcha Covered Storage abd U-haul again.
Karen SwansonThe ladies were great….Super job…..
Ronald JohnstonThe staff who is not the manager needs more training in customer service.
NOAH WESTThe location UHaul texted me was so hard to find on GPS. I had to call 3 different times. Which took up so much time.
Toni MendezVery friendly and helpful staff
Kip SauerKeep up the great customer service. Sarah was efficient, attentive and is doing a wonderful job representing the brand!! She knows how to stay calm and collected on the phone when customers like me are losing their marbles with the stress of moving. Ms Melissa was instrumental in overseeing from the beginning to the end to make sure all was smooth and satisfactory. Amazing service. Will recommend to all I meet!! Thank you
Susan MartinelliProfessional and courteous. Thank you !!
JEROME HALLESuper friendly and knowledgeable service with no hassle and reasonable price
ALFRED HOWESEverthing was great but I only drove 10 total miles and when I filled the gas tank it required 4,5 gallons; makes me wonder if the tank was originally filled all the way or does the truck only get 2,22 miles per gallon? Anyway, my overall experience was 5 stars.
Ronnie WeaverThe people were incredibly kind and sweet. Our truck smelled like cigarette smoke and the door fit was terrible. We took it to another location to see about getting the door and mirror fixed, they did their best.
Eric OltersdorfThis is a U haul comment pickup location staff were great.. I selected a one way rental, web site allowed 61 miles. I needed a 26 foot truck and the locations closest to me did not have them. I traveled 15 miles just to pick up the truck. ended up having to pay for 16 miles extra. This is Texas, adjust your miles allowed on one way rentals to 100 miles or have units moved between locations to accommodate customers.
Charles ObermillerStaff was extreme polite.
Victor GarnerThe woman who helped us at Gotcha Covered was just delightful! She was helpful, personable, and professional. It was a pleasure doing business with her and U-haul.
Tina CowardThe manager Melissa gave us outstanding service and support. She represents you company is extremely well.
David BarattoThe location was 30 miles away from my SELECTED location. I was given no advance notice of this and no alternatives that were closer to my area. This cost me time and money during an already stressful move.
William Coe