Évaluations des clients Gowanda Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Gowanda Self Storage

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Kyle W. le

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The person helping me was great made things easy and painless but the building is very confusing unsure if you need to go to front or back luckily the phone number on the window got me to the employee who saved the day.

Brad F. le

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Le client n'a pas laissé de commentaire.

Robin M. le

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Le client n'a pas laissé de commentaire.

Gary K. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Le client n'a pas laissé de commentaire.

BRYAN I. le

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Le client n'a pas laissé de commentaire.

Peter S. le

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Le client n'a pas laissé de commentaire.

kenneth M. le

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Le client n'a pas laissé de commentaire.

Gail S. le

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The Gowanda, NY location had excellent service and was clean as well as inviting. However, the experience I had with truck and auto transport rental online was terrible! The equipment I reserved was not available at the time or date I originally reserved it for, although the system said it would be. I was notified by U-Haul ( by text ) THE DAY BEFORE MY MOVE that my equipment reservation would not be honored as promised. It took MANY phone calls to U-Haul until I finally got to a person who straightened it out and was able to find a truck for me at the Gowanda location. But the truck available there was smaller than the one I reserved, and the auto trailer would be available only at a different U-Haul location 30 miles away. Fortunately, someone cancelled a reservation at the Gowanda facility right before I arrived there and I was able to rent the larger truck I originally had reserved. Since I had hired a separate moving company to load the truck for me, this incident caused much stress and many potential problems. I will most likely not use U-Haul in the future as a result. Several employees I spoke with were unsympathetic at best and surly at worst. Very disappointing.

Brad F. le

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The trailer leaks little . Need to be seal .

Robin S. le

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Uhaul itself leaves a lot to be desired. The Gowanda location is the most convenient as it is in a rural area; however, Uhaul never gets the reservations right and doesn't even bother to inform that the pickup location was changed. I doubt I'll be using Uhaul again. If I'm expected to drive to an alternate location, I might as well use a different service in that location. If it wasn't for the owner of the Gowanda location going out of his way to help me, I would have been out of luck. I will never recommend Uhaul online reservations.

David L. le

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Tried to upcharge for services I did not want. Over an hour wait due to employees inexerience. Credit card charged 3 times due to mistakes.

Kenneth S. le

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Le client n'a pas laissé de commentaire.

Ashley R. le

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Le client n'a pas laissé de commentaire.

jena W. le

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Sorry for the delayed return it was due to the above issue.

Joseph L. le

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Le client n'a pas laissé de commentaire.

NANCY J. le

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Le client n'a pas laissé de commentaire.

Leo W. le

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written guidance about dropping off to an unmanned location could be clearer.

Renee G. le

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The service was great at the location. But I was not satisfied that I live in buffalo by and they wanted me to go to Gowanda my to pick up the truck and Dunkirk by to pick up the trailer. The hours of operation on the date of pick up was 9am-noon. Thank goodness the gentleman at the Gowanda location brought the trailer to his location. I would not recommend uhaul at this time due to the set up for pick up. That was inconsiderate to schedule 2 places and so far out

Theodore T. le

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Le client n'a pas laissé de commentaire.

Brett H. le

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The owner was on site prior to his 9am opening and was so helpful to get us on our way. We appreciated his kindness and help.

Kimberly M. le

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The truck was not swept out.

WALTER W. le

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Le client n'a pas laissé de commentaire.

Carl M. le

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Le client n'a pas laissé de commentaire.

Aaron N. le

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Great customer service and communication. Will be returning to this location for all future moving and hauling needs.

CHRIS B. le

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will be calling customer service

KRISTIN O. le

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Le client n'a pas laissé de commentaire.

STACY R. le

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The only thing I didn't like was that they have a big cat litter box in the office & it stunk really bad. Otherwise the office was clean. The gentlemen that where there where very nice & professional.

Nichelle J. le

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Le client n'a pas laissé de commentaire.

RICHARD K. le

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Le client n'a pas laissé de commentaire.

RACHEL B. le

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Le client n'a pas laissé de commentaire.

JAMES F. le

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Our reservation wasn't available the day of the move so we were told to drive 40 miles outside of Buffalo just to pick up our moving truck. This location is an hour outside of Buffalo in a very remote area.

Rick M. le

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Le client n'a pas laissé de commentaire.

Scott M. le

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Web site availability for another (closer) location was incorrect. Had I not called to confirm hours and pick-up, I would have driven there for no reason.

DIANNE R. le

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Have equipment available. Have respect for your customers. Have computer/ printers available for contracts.

Timothy C. le

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Le client n'a pas laissé de commentaire.

STEVEN A. le

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Le client n'a pas laissé de commentaire.

RICKY R. le

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Le client n'a pas laissé de commentaire.

MICHAEL H. le

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Le client n'a pas laissé de commentaire.

JULIE D. le

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Thanks UHaul...

MICHAEL H. le

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Le client n'a pas laissé de commentaire.

JUSTIN J. le

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After I returned the truck and dropped the keys off Uhaul called me an d too d me I was supposed to take the truck somewhere else.

CHRISTOPHER S. le

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Le client n'a pas laissé de commentaire.

denise B. le

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Le client n'a pas laissé de commentaire.

TONI K. le

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Unfortunately the day I dropped of the rental It was a Sunday & didn't have the pleasure to meet the personnel, which is ok although the man I spoke with on the phone to verify my drop off was very kind & helpful, so with that being said thank you for your hospitality.

DON H. le

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The kid behind the desk would not move out of his chair behind the counter except for a fire. He was not helpful and was insulting.

Kyle F. le

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I did not pick up the truck, my parents did - I never saw this location.

ROBERT D. le

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Learn communication skills when potential customers have to contact by your cell phone.

JUDY A. le

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Very friendly and excellent service. Conveniently located.

Mark D. le

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One bag of pads was a bit dirty and had leaves in them. The other bag of pads looked brand new.

Fred R. le

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i reserved a 5x8 trailer on aug 6th ,to be picked up aug 10th @ 9am in buffalo,ny. you called me on aug 9th saying only one available was in amhearst & i couldn't pick it up until 7pm!!! which was NO good for me!!! after 3 more calls i found one in gowanda,ny. but it was 11/2 hours OUT of the way!!! a real pain in the ass!!! that's why i made the reservation 4 days in advance, so i wouldn't have to go thru all this BS!!!

BRIAN C. le

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Give a customer more notice that he's going to have to drive 50 miles to get a truck! I know everyone's leaving New York state and all, but that was an extra 90 minutes I wasn't counting on the day of loading. * Exceptionally nice staff at this location.*

Denise S. le

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Le client n'a pas laissé de commentaire.

KIM J. le

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Location was off on a rustic side street, but the directions were good. Customer service was excellent. Pleasant and friendly people to work with.

Debra M. le

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They only had the 20 feet truck and we needed a smaller truck. It cost me an extra 20.00 for the rental because of it.

JEFF B. le

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great experience, would use Gowanda U-Haul again!!

Mark L. le

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We had a lot of snow and they made sure I was able to get into and out of this location with no problems.

JEFF H. le

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Le client n'a pas laissé de commentaire.

Donald Y. le

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Le client n'a pas laissé de commentaire.

RUSSELL B. le

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Le client n'a pas laissé de commentaire.

RICHARD H. le

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I like the after hours drop off connivance.

Jason C. le

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Very pleasant and helpful were the owners/operators of the location

margaret M. le

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Le client n'a pas laissé de commentaire.

MICHAEL K. le

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I received a smaller truck tham I ordered at a more distant location than I ordered. This location was not a convenient location. Why preorder (a month in advance) if UHaul can not honor an order?

WILLIAM JOHN R. le

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Le client n'a pas laissé de commentaire.

leslie L. le

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Le client n'a pas laissé de commentaire.

GLEN S. le

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people were very helpful

GLEN S. le

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Le client n'a pas laissé de commentaire.

WILLIAM S. le

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Le client n'a pas laissé de commentaire.

JOHN S. le

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Le client n'a pas laissé de commentaire.

ANGIE P. le

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Le client n'a pas laissé de commentaire.

KENNETH S. le

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Le client n'a pas laissé de commentaire.

KENNETH S. le

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I rented it for 4 days but returned it in 3 days with more than half tank of gas, yet I was still charged for the full 4 days and not compensated for the extra fuel ?

AL N. le

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Good customer service!

Dean T. le

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Le client n'a pas laissé de commentaire.

daniel C. le

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Le client n'a pas laissé de commentaire.

SARAH E. le

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Le client n'a pas laissé de commentaire.

LISA H. le

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Le client n'a pas laissé de commentaire.

JESSICA K. le

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Le client n'a pas laissé de commentaire.

Rob F. le

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Le client n'a pas laissé de commentaire.

COLLEEN M. le

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Le client n'a pas laissé de commentaire.

ALLISON K. le

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Le client n'a pas laissé de commentaire.

John F. le

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Extremely easy drop-off.

COLBY M. le

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Superb customer service. Owner/operator went out of his way to meet us on a Sunday (when he wasn't open), at a time convenient to us.

Larry B. le

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My truck had not been cleaned. I had to sweep the back before I loaded it. There was old food from previous customer on the floor in the cab.The windshield was filthy.It was not full of gas as I was led to believe it would be at pickup.I was very disappointed.

DANIEL M. le

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People were pleasant to deal with.

PATRICIA P. le

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Le client n'a pas laissé de commentaire.

le

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not where i requested pick up to be, 30-40 minutes away. told there were no trucks at the location i wanted, which was a lie! i drove right past the desired location and there were plenty of trucks. i will never do business with u-haul again. other companies, you make the reservation where you want, not with an unknown and be told someone will call you! so much bull. not the way to do business!