Provide appropriate internet connection. Provide a well lite parking area and key return Provide better instructions as to what to expect when having to pick up a truck at that specific location. Let customer know they HAVE TO download the app and make an account to rent a truck. Let the customer know they will be taking pictures and up loading them on the app. To allow EXTRA TIME to deal with all this with poor internet service… if you have people waiting for your arrival. Tell the customer in the email they receive, that they cannot not do all this on their phone until THEY ARE AT THE EXACT location due to GPS needed for transaction. I would have allowed extra time. This process took 50 minutes!!! I'm glad I had a male with me, it was a sketchy location and I was frustrated. Time is money. The drop off was a bit easier as I knew what to expect but I was alone and it was getting dark in this secluded and sketchy location. I won't go back to this location nor will I recommend it to friends.
Molly K
Customer Reviews for Gowanda Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The truck was a little rough around the edges. Windshield was bug spattered, interior wasn't nasty, but wasn't clean. This location was about twenty miles from a very convenient location to me where I had requested to pick up when I made my online reservation.
nial hEverything was great with the truck and service thank you !!!
Christine BWORST experience ever! I reserved a truck 3/4/2022, completed the online check in the weekend before picking up the truck, and the day before my reservation (5/30/2022), I rec'd a call saying I have to go to a dif location across town to pick up the truck, but I was guaranteed the truck will be there. No one told me it was going to be in the shady part of the city where it was a convenient store. No one explained to me it was a 3rd party. I was very disappointed I arrived on time for my reservation, had to wait ~45 min until they told me where to pick up my truck. My parents and I did not feel safe w/ the ppl in the store. I was furious I had to drive >1 hr to the country to pick up the truck @ another 3rd party dispatch where there was no one to help me. When I finally examined the truck, I was frustrated there was not equipment inside. I had to call the company again saying my reservation included a dolly and packing pads/cloths, but they weren't in the truck. They told me to go back into the city across town again. I asked for the equipment fee to be waived, and no one was able to do it. I am really upset I was 4 hrs behind schedule and had to pay an extra fee to my landlord b/c I didn't move out of my apt @ the scheduled time.
Shaina CThe owner was a very nice guy
Anthony SOffice was closed at time of drop off. Lot should be better lighted.
WILLIAM HThe owner was awesome. A real pleasure to talk to.
Ed LThe truck was dirty, smelled like dog, and had dog fur all over it. It also has food everywhere. It's clear the cab was not cleaned.
Paul MThere is hardly any coverage in this area. Had a very hard time checking the truck out and back in. Took 2 and a half hours to straighten things out. Can't rate the business itself as it was closed. I suppose it would have been much easier if I could have gotten the truck when the place was open.
Pamela BPerson in charge was not in the office even though the sign said open. He did leave a cell number. I like talking to people face to face and be in the office.
ANNETTEL MHighly recommend
REBECCAA Wmake sure mention the payment has to be resubmitted day of pickup when you reserve online
Patrick cNo problems, great to do business with.
RANDALLLYNN LWhen I dropped the truck off, I knew I was 0,3 tenths of a mile over on the contracted 303 miles, I returned the truck with a greater amount of fuel than when I picked it up. I was amazed to see that I had been charged 0,12 cents plus tax for a total charge of 0,13 cents, I understand rules are rules and contracts are binding, I however found this to be a BIT PETTY on U- Hauls part. I have nothing but praise for the owner of the location and have no problems with him, just not happy with U-Haul!!
Randall LI paid the additional $7 for the dolly and there was no dolly in the truck.
Marissa DVery abandoned looking. As a women, I wouldn't feel safe there, alone.
Dana LThe person helping me was great made things easy and painless but the building is very confusing unsure if you need to go to front or back luckily the phone number on the window got me to the employee who saved the day.
Kyle WThe Gowanda, NY location had excellent service and was clean as well as inviting. However, the experience I had with truck and auto transport rental online was terrible! The equipment I reserved was not available at the time or date I originally reserved it for, although the system said it would be. I was notified by U-Haul ( by text ) THE DAY BEFORE MY MOVE that my equipment reservation would not be honored as promised. It took MANY phone calls to U-Haul until I finally got to a person who straightened it out and was able to find a truck for me at the Gowanda location. But the truck available there was smaller than the one I reserved, and the auto trailer would be available only at a different U-Haul location 30 miles away. Fortunately, someone cancelled a reservation at the Gowanda facility right before I arrived there and I was able to rent the larger truck I originally had reserved. Since I had hired a separate moving company to load the truck for me, this incident caused much stress and many potential problems. I will most likely not use U-Haul in the future as a result. Several employees I spoke with were unsympathetic at best and surly at worst. Very disappointing.
Gail SThe trailer leaks little . Need to be seal .
Brad FUhaul itself leaves a lot to be desired. The Gowanda location is the most convenient as it is in a rural area; however, Uhaul never gets the reservations right and doesn't even bother to inform that the pickup location was changed. I doubt I'll be using Uhaul again. If I'm expected to drive to an alternate location, I might as well use a different service in that location. If it wasn't for the owner of the Gowanda location going out of his way to help me, I would have been out of luck. I will never recommend Uhaul online reservations.
Robin STried to upcharge for services I did not want. Over an hour wait due to employees inexerience. Credit card charged 3 times due to mistakes.
David LSorry for the delayed return it was due to the above issue.
jena wwritten guidance about dropping off to an unmanned location could be clearer.
Leo WThe service was great at the location. But I was not satisfied that I live in buffalo by and they wanted me to go to Gowanda my to pick up the truck and Dunkirk by to pick up the trailer. The hours of operation on the date of pick up was 9am-noon. Thank goodness the gentleman at the Gowanda location brought the trailer to his location. I would not recommend uhaul at this time due to the set up for pick up. That was inconsiderate to schedule 2 places and so far out
Renee GThe owner was on site prior to his 9am opening and was so helpful to get us on our way. We appreciated his kindness and help.
Brett HThe truck was not swept out.
Kimberly MGreat customer service and communication. Will be returning to this location for all future moving and hauling needs.
Aaron Nwill be calling customer service
CHRIS BThe only thing I didn't like was that they have a big cat litter box in the office & it stunk really bad. Otherwise the office was clean. The gentlemen that where there where very nice & professional.
STACY ROur reservation wasn't available the day of the move so we were told to drive 40 miles outside of Buffalo just to pick up our moving truck. This location is an hour outside of Buffalo in a very remote area.
JAMES FWeb site availability for another (closer) location was incorrect. Had I not called to confirm hours and pick-up, I would have driven there for no reason.
Scott MHave equipment available. Have respect for your customers. Have computer/ printers available for contracts.
DIANNE RThanks UHaul...
JULIE DAfter I returned the truck and dropped the keys off Uhaul called me an d too d me I was supposed to take the truck somewhere else.
JUSTIN JUnfortunately the day I dropped of the rental It was a Sunday & didn't have the pleasure to meet the personnel, which is ok although the man I spoke with on the phone to verify my drop off was very kind & helpful, so with that being said thank you for your hospitality.
TONI KThe kid behind the desk would not move out of his chair behind the counter except for a fire. He was not helpful and was insulting.
DON HI did not pick up the truck, my parents did - I never saw this location.
Kyle FLearn communication skills when potential customers have to contact by your cell phone.
ROBERT DVery friendly and excellent service. Conveniently located.
JUDY AOne bag of pads was a bit dirty and had leaves in them. The other bag of pads looked brand new.
Mark Di reserved a 5x8 trailer on aug 6th ,to be picked up aug 10th @ 9am in buffalo,ny. you called me on aug 9th saying only one available was in amhearst & i couldn't pick it up until 7pm!!! which was NO good for me!!! after 3 more calls i found one in gowanda,ny. but it was 11/2 hours OUT of the way!!! a real pain in the ass!!! that's why i made the reservation 4 days in advance, so i wouldn't have to go thru all this BS!!!
Fred RGive a customer more notice that he's going to have to drive 50 miles to get a truck! I know everyone's leaving New York state and all, but that was an extra 90 minutes I wasn't counting on the day of loading. * Exceptionally nice staff at this location.*
BRIAN CLocation was off on a rustic side street, but the directions were good. Customer service was excellent. Pleasant and friendly people to work with.
KIM JThey only had the 20 feet truck and we needed a smaller truck. It cost me an extra 20 for the rental because of it.
Debra Mgreat experience, would use Gowanda U-Haul again!!
JEFF BWe had a lot of snow and they made sure I was able to get into and out of this location with no problems.
Mark LI like the after hours drop off connivance.
RICHARD HVery pleasant and helpful were the owners/operators of the location
Jason CI received a smaller truck tham I ordered at a more distant location than I ordered. This location was not a convenient location. Why preorder (a month in advance) if UHaul can not honor an order?
MICHAEL Kpeople were very helpful
GLEN S