Customer Reviews for Graceful Pastures LLC
(U-Haul Neighborhood Dealer)

Évaluation :

5

I found this couple to be very kind, helpful, and friendly. I appreciate having this service available in a rural area. After reading others' reviews, I don't think it's unfair that they requested the rented product be returned in the condition it was received. That's all that was asked of me - that's all I did. Clean up after myself. Great service!

Évaluation :

2

Drop off was no one at location and was charged for blanks not folded and they said the inside of the truck was dirty but it was in better cleanness then when I picked it up the cleaning charges was “BS” and I'll NEVER USE UHAUL AGIAN

Évaluation :

1

The owners are VERY aggressive about finding extra charges to add on. Will NEVER use this location or maybe even uhaul again after this last experience.

Évaluation :

1

The office was unmanned and no one answered when I called. The drop off lot was nothing but mud. Terrible drop off location and terrible customer service. Would not recommend this location.

Évaluation :

1

drop off location was on a cow farm and no one was there i put $50 in gas back in the truck and brought it back to a half tank the gas station is right across the street from drop off location plus i cleaned it out and when they did come in they took $59,8 off my card again so when i called to find out why the lady started naming off stuff like she had to clean the truck and it was low on gas with was a lie. i got photos off the gas on half tank at drop off cause i deal with you all alot but these people up here are robing custemers and its not far....please fix this cause its just not right...it didn't take $109 in gas to put it on a half tank.... i put in $50 and put it right were it was at pick up.some one needs to investigate these people and shut them down.. i got 4 acres of land on the same road there on id reather rent them out for you that way no one gets robed again...

Évaluation :

4

Uhaul recently replaced the tail light in the 6x12' trailer I used. One side was done professionally the other side had 2 wood screws and 2 missing sheet metal screws where the pop rivets go! Trailer pulled nice and breaks worked fine. Other than the tail light concern, it was great. Friendly rental agency.

Évaluation :

2

Nothing. It's Hopeless. The owner of this U-haul dealership is impatient and disinterested. To her, customers are stupid creatures that annoy her by speaking and asking questions. She's only willing to tolerate them for a few minutes to collect their money and then they are on their own.

Évaluation :

5

The location was excellent for me and the customer service was awesome at Graceful Pastures LLC. I was lucky they recently had the size U-Haul I wanted. Availability of sizes of trucks mostly.

Évaluation :

5

Everything was great. I would highly recommend this location.

Évaluation :

1

I had to get a truck that was bigger than what I reserved because another customer dropped it off at the wrong location. Was told I'd get multiple discounts which they did, then I returned the truck the same day and I didn't even see the little bit of dirt that was left in the back and they charged me $25 for that. They also charged a fuel fee when I literally put $20 in gas in it. It was on 69 miles to empty when I got it, it was 63 miles to empty when I returned it. They charged $30 for that and then $19 for 3 gallons of gas. My total charges ended up being $135, for a truck that I had for about 5 hours. I tried to take the truck back the same day but they were closed so I used my phone to return the truck and it would not let me confirm that I returned it, and I tried multiple times. Uhaul is a rip off and I'm not going through them again.

Évaluation :

2

The self drop off was slow and clunky on the web. Making me repeat steps and going back and forth in the rain

Évaluation :

1

We rent at least monthly and unfortunately this is the closest dropoff and almost 40min from us still. This lady is ALWAYS rude and "unbothered", when told about the engine issues, we were told it's "Not her problem, she didn't rent it to us. She practically yelled at me over the phone because we needed the uhaul an extra day but everyone was closed for the holiday so we weren't able to successfully extend oír rental online. I usually have a fairly smooth rental.process, but this lady is making exploring other options more inviting....

Évaluation :

1

My experience was horrible I tried too rent a tow dolly from this location on Catherine St but none were available. I then was told I'd need too reserve at another location out by the Lake and I'd have too drive 16 miles out side of town too pick up my dolly . So I did " but Only too discover up on arrival there was no dolly there either..!! I then was told I'd have too drive another 34miles too the city of Winchester Ohio too pick up the dolly.. And since the car I was hauling was in Hillsboro OH ! I had too then drive the 18 miles back too Where the car was located. This situation cost me plenty & gas and put me over 2,5 hrs behind schedule..I was told I'd receive a $50 credit and the rental would only cost me 6 and some change . However since I did not want too take the dolly all the way back too Winchester I told the lady at the Uhaul on Grace's run I'd most likely drop it off at the location on Catherine St ...She replied if you do that I need too change the whole reservation too a One way and will hold you up another 45min or so ..Which is crazy because if Catherine St would have had the dolly in the first place it would not be a 1 way it would be an in town rental and what it should have been considered...I decided why not just return the dolly here in town at the location I originally wanted the reservation at anyhow and not hold myself up another 45 min as I was upset about all the run around I was getting ....Bad Move!!! I was charged almost 4 Ã- the amount originally quoted because I dropped the dolly off here in town instead of driving it way out of my way back too the location in Winchester that I was forced too drive too to begin with. But that location was so far from my original reservation location I figured they wouldn't possibly hold that against me after the run around I had the day before .. I figured at worst I wouldn't get my 50 dollar credit ...But too be charged 4Ã- as much... $198 on a rental that was suspose to cost $6 ? So I disputed the Charges with U haul was told I'd receive a call from a manager within 3 days ..?? No one has contacted me as of yet and it has been 72hrs since I have disputed the charges and I've yet too hear from anyone??..

Évaluation :

5

The owner of this small business is a little pushy and doesn't let you get many words in. If you use this location make sure you know what you want and stick to it. Overall though It wasn't bad. Thankful this business does uhauls on the side because there's not alot around that do.

Évaluation :

5

They was very helpful. They made the process easy

Évaluation :

5

Nothing at all and thank you to the guy that hooked the trailer up to my car and got it going for us

Évaluation :

5

We stopped at three gas stations to put gas in the truck before turning it back in, but all three stations were out of gas As there is a gas shortage in our area. We didn't want to pay the UHaul gas rate but we had no choice. The truck was left with less than a quarter tank for the next customer who was renting the truck when we returned it. The rental company we used was great!

Évaluation :

4

The lady that ran that location was super helpful and pleasant.

Évaluation :

3

Better customer reps that call about appointments. The current ones are rude

Évaluation :

5

Fix the self check in issues!

Évaluation :

1

There was no one at the office where we were told to drop the truck at 8 a.m., which we did. The office was a small utility building inside a fenced area. Trucks were parked in a muddy grassy area even though there was some graveled areas. We called the number on the door, no answer. We were surprised to not find anyone at the office. I received an email later in the day that my credit card had been charged and additional $75,08, much to my surprise!! We had done everything we were told to do!! I called the lady at the number listed on my original receipt and she said she had to mop the truck! We swept it and left it as we found it. It obviously had not been thoroughly cleaned in the past, but we left it swept out, not that there was much to sweep out. We have dropped U-Haul trucks in the past and left the key with no charges!! When did this start? We were told she was only following corporate mandates and there was nothing she could do about the charges. She was polite and told me to call the business we rented it from and maybe they could help. No help, just told to call corporate office, which I did and filed a complaint.Also we realized the right back up light was not working when backed in to unload. I let the lady know about it. Obviously the equipment on the truck has not been checked to make sure it is in working order before being sent out. I would appreciate a refund of the additional $75,08 this office charged me. Thank you for listening.

Évaluation :

3

U-HAUL AFTER HOURS DROP OFF SUCKS I WILL NEVER RENT FROM U-HAUL AGIAN I DO KNOW HOW U-HAUL IS STILL BUSINESS WHO EVER WROTE THE RETURN SOFTWARE SHOULD BE FIRED

Évaluation :

5

You could be more clear of the price on you trucks as you prices on your trucks and website.

Évaluation :

2

Trying to make arrangements without having a person to talk to was annoying And slow but manageable. U-Haul is incredibly overpriced for what they offer. The truck was an absolute piece of junk though, drove very rough and got terrible gas mileage. I definitely will look at other companies in the future.

Évaluation :

5

I have used uhaul for a very long time and I must say Cathy was exceptional with her customer service and process' of uhaul. She was prompt and I felt she went above and beyond to provide excellent customer service! Hopefully I don't but if I move again I'll definitely be giving Cathy a call!! Thank you for an easy move!

Évaluation :

5

Friendly and efficient. Location close to major highway.

Évaluation :

5

Very helpful !!!

Évaluation :

5

No improvement needed

Évaluation :

5

Kathy was a pleasure to work with, very informative, easy to contact.

Évaluation :

5

Very tight parking area...not well suited to for a 26 foot truck and trailer.

Évaluation :

5

Gas tank wasn't full. I returned it with more gas than it had when I rented it.

Évaluation :

5

Not much, the staff was very friendly and was quick to get me informed and out the door.