Customer Reviews for Graceland of El Paso East
(U-Haul Neighborhood Dealer)

16 évaluations

1271 Lee Trevino Dr   El Paso, TX 79907

(915) 564-3859

Heures d’ouverture

  • Mon-Thur: 9 am–4:30 pm
  • Vendredi : de 9 h a.m. à 3 h p.m.
  • Samedi : de 10 h a.m. à 3 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(915) 564-3859

1271 Lee Trevino Dr
El Paso, TX 79907

Services dans cet établissement :

Heures d’ouverture

  • Mon-Thur: 9 am–4:30 pm
  • Vendredi : de 9 h a.m. à 3 h p.m.
  • Samedi : de 10 h a.m. à 3 h p.m.
  • Sun: Closed
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRES M 
Évaluation :
5

best uhaul place ever

Rodrigo R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AILEEN E 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARIA H 
Évaluation :
5

Amazing experience renting a trailer for a truck

Rene V 
Évaluation :
3

Wheels we unbalanced and created vibrations while transporting my furniture and damaged some items.

Ernesto N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel M 
Évaluation :
1

The pickup process is awful, the phone number on file is not in service. Terrible experience.

MARISSA M 
Évaluation :
3

Everything was good but I ordered a dz of pads and an appliance dolly to be included in the truck. When I arrived I was told they dindn't have the pads and only had a regular dolly, I accepted it and after I received the truck the said they didn't have that one neither. I would suggest they need to have more stock in every location and for their associates to be responsible enough to check and ensure they have everything a customer order. Besides that, it was good.

Linda C 
Évaluation :
3

Hello It was a challenge getting my uhauls return location set up upon my arrival to Bastrop Texas, I had to call customer service and speak with multiple customer service reps and ask for supervisors until they were able to put both return locations in Bastrop Texas where I reside. Worst part was when I called the first time they connected me with a scheduling rep and I advised to speak to a super she denied me a supervisor and after being consistent and asking she said she was going to connect me she disconnected the call and then I called back and she answered again when I got transferred to her department and she advised me she never disconnected call and then when I asked her to transfer me to a supervisor she just transferred me to customer service. The customer service experience over the phone was horrible until I met the last rep who was able to assist. When I originally set up my reservation on Saturday April 27 I requested for both auto transport and truck to be dropped off at Bastrop, Texas. Originally they had my truck reservation at Abilene Texas which was 4 hours away from my location. Finally when I was able to return my U-Haul truck and auto transport trailer they up charged me over $100 because they said I went over in mileage even though when I originally scheduled it I advised them where I was starting and ending. I would appreciate then refund for the overage that I should've never recevived. I would appreciate some type of compensation for the inconvenience.

DANIEL M 
Évaluation :
3

It was a challenge getting my uhauls return location set up upon my arrival to Bastrop Texas, I had to call customer service and speak with multiple customer service reps and ask for supervisors until they were able to put both return locations in Bastrop Texas where I reside. Originally they had my truck reservation at Abilene Texas which was 4 hours away from my location. Finally when I was able to return my U-Haul truck and auto transport trailer they up charge me over $100 because they said I went over in mileage even though when I originally scheduled it I advised them where I was starting and ending. I would appreciate then refund for the overage that I should've never recevived

DANIEL M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo M 
Évaluation :
5

Excellent service à la clientèle

Rick G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pablo T 
Évaluation :
3

One of the things I didn't like was that the U-Haul truck I rented was dirty and had a damaged bumper. However, the lady who helped me was amazing. She went out of her way to assist me in getting the U-Haul, even though they were closed.

Byron H 
Non les évaluations ont été soumises pour cet établissement.

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