Évaluations des clients Graceland Portable Buildings Bullhead City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Graceland Portable Buildings Bullhead City

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Charlot I. le

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Le client n'a pas laissé de commentaire.

victor B. le

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Le client n'a pas laissé de commentaire.

Wanda F. le

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Le client n'a pas laissé de commentaire.

Marisol K. le

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Le client n'a pas laissé de commentaire.

George G. le

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Le client n'a pas laissé de commentaire.

Jose J. le

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Robert was terrific to work with. Great service!

Starla S. le

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Le client n'a pas laissé de commentaire.

Kenneth M. le

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This is an unmanned location.

Bradley R. le

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No staff at 4pm. when we returned trailer. Called next day, 10am,; to confirm they checked the rental in, no answer, left message, no call back.

teresa W. le

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Preferred the location and ended up getting a bigger truck than needed just to use this location.

Cedric W. le

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Le client n'a pas laissé de commentaire.

Larry L. le

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Don't put your mistakes on me.

Jennie P. le

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Le client n'a pas laissé de commentaire.

Cedric W. le

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Le client n'a pas laissé de commentaire.

Susan S. le

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Le client n'a pas laissé de commentaire.

DENNIS S. le

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Le client n'a pas laissé de commentaire.

Christopher B. le

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I returned the trailer a day earlier is there a discount for that

John S. le

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Le client n'a pas laissé de commentaire.

michael C. le

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My best U Haul experience ever the young gentleman was great in explaining all I needed to know

John S. le

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Young Lady was very helpfull in removing the car from the hauler.

John B. le

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Le client n'a pas laissé de commentaire.

Steve H. le

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Le client n'a pas laissé de commentaire.

RUSSELL E. le

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Le client n'a pas laissé de commentaire.

Tonietta S. le

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Exceptional customer service

Rigoberto H. le

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Le client n'a pas laissé de commentaire.

Steven L. le

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Tell the person before they pick up the truck.they cant drop off at the location agreed to on contract.!

Cheryl A. le

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Le client n'a pas laissé de commentaire.

Rex B. le

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Have the rig already filled with supplies and tools rented with the truck.

Stephanie D. le

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Honest updates, its common sense...

GLORIA H. le

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Make sure there are people there that know what they are doing, my car was damaged while being assisted & or know what they are not supposed to be doing! And to make matters worst the tires started smoking/burning on the auto transport after we drove off. The whole ordeal was just too stressful. Uhaul charges are not cheap, the least they can do is make sure the equipment is operable.

Patricia E. le

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Le client n'a pas laissé de commentaire.

Van F. le

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Le client n'a pas laissé de commentaire.

kristie C. le

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Le client n'a pas laissé de commentaire.

Brian J. le

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Le client n'a pas laissé de commentaire.

Daniel A. le

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Nicer office with cleaner feeling

Michael P. le

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Small location no equipment to clean the equipment. The gal was polite and helpful.

Kristina M. le

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Le client n'a pas laissé de commentaire.

Eugene P. le

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Le client n'a pas laissé de commentaire.

Mona J. le

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Le client n'a pas laissé de commentaire.

Shannon G. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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Le client n'a pas laissé de commentaire.

James R. le

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great experience! will definitely use this location again.

Rosanna C. le

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Le client n'a pas laissé de commentaire.

David F. le

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Le client n'a pas laissé de commentaire.

Beatrice D. le

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Le client n'a pas laissé de commentaire.

Gregory B. le

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Le client n'a pas laissé de commentaire.

Timothy R. le

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Le client n'a pas laissé de commentaire.

Morgan M. le

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Very unhappy with you Uhaul!

David M. le

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Le client n'a pas laissé de commentaire.

Dana I. le

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1st my reservation I booked in July in Las vegas was cancelled less then 24 hours before pick up as they stated they didnt have the equipment I needed. I had to drive 2 hours to pickup my equipment. Only to arrive where my truck had been vandalized the gas was siphoned. Took a gas can filled up the tank. Started my two hour commute back to Las Vegas only to notice a heavy feul smell. The person who broke into the gas tank removed a gas seal and I lost about $50 in gas on the freeway before I noticed not to mention the gas I spent to drive there and back. I have filed a customer complaint and was told someone would call me that was 4 days ago!!! They told me and my receipt shows they were going to refund me half of my order since I prepaid I have yet to get a phone call or refund.

Gary J. le

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I picked the drop off location that was 3 blocks from my new home. Uhaul texted me to drop off 9 miles miles away. Once there, office was open, but nobody there. 20 minutes later employee crawls out the back of another Uhaul truck to check my returned truck. My flip-phone would not work. Kept trying to call friends, but again phone problems. Had to walk the 9 miles back home. I am pissed ! Really pissed ! Yes I'm going to get a new phone, but I'm going to spread this bad Uhaul experience. Did I get my point across that I'M REALLY PISSED OFF?

Todd M. le

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This comment has no reflection on the Bullhead City personnel due to a computer glitch company wide with UHaul on Sat. Sept 28. I was unable to receive a written receipt of my return of the 5x8 cargo trailer. I left a message with the Las Vegas office that the trailer was returned on time as contracted.

scott G. le

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The little lady needs a jack to deal with unhooking trailers. We managed to lift it off, but, it was very heavy for the two of us.

Bruce P. le

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Le client n'a pas laissé de commentaire.

Lawrence M. le

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Had a problem, UHAUL took care of it. All turned out good.

Frank S. le

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The trailer return was fast and easy. My only complaint is that after I backed the trailer into the parking spot, I had to detach it from the hitch myself.

Keith A. le

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Le client n'a pas laissé de commentaire.

John Z. le

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Employee was great friendly professional helpful fast efficient Go girl

Jennifer L. le

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Le client n'a pas laissé de commentaire.

Travis R. le

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Le client n'a pas laissé de commentaire.

Gerald C. le

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It is not about the place itself. It is about the clerk that was there. She was ok at first then when it was closing time she was rude wanting to leave. We were a day late leaving because she was rude and wanting to leave that we did not get our uhaul until the next day. Uhaul itself was clean and traffic call was very nice but the clerk was not nice

Raul B. le

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Le client n'a pas laissé de commentaire.

Alfred G. le

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Le client n'a pas laissé de commentaire.

Rosanne V. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Dropped off after hours. Tried to use my phone to complete contract but the picture function would not work. Tried two different web engines, still didn't work. Called customer support twice. I have an iPhone. Owner had to back out $20 charge the next morning when I called him to tell him what happened. Get your IT on it. When camera came up the screen was black with shutter button showing.

ROBERT F. le

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Robert was amazing! I had a change in my schedule and he came in after hours to accommodate my pickup of a trailer. Very professional and caring as well. Quick and easy paperwork process, and on the road... he truly saved my entire weekend schedule. Much appreciated!

Robert P. le

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Hours. They close at 2pm for returns. Check your receiver size and hitch Most of the equipment is 2 inch ball size. Since the facility is uncovered take hand protection as the items for rent are probably very hot to the touch.

Gracie A. le

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The young man that helped me was very courteous and helpful I was running late and I arrived 3 minutes before closing and he still helped me and he was very helpful and personable If I am in Bullhead City,Arizona and need to rent a trailer again will definitely rent from this location again kudos thank you again for the wonderful service.

Timothy W. le

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Le client n'a pas laissé de commentaire.

Norma J. le

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Location was easy to find and friendly. Allowed us to pick up the towing bar the next day so it would not get in our way when loading the truck.

skip M. le

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UNHOOKED MYSELF. SHE WAS BUSY. STOPPED A CUSTOMER WHO WAS LEAVING WITH A TOW DOLLY THAT HOOKED IT UP THEMSELVES W/O CHAINS CROSSED AND THEN SAW A TRAILER BEING RETURNED WITH THE SAME SITUATION. WHEN I PICKED UP MINE, HE WAS WAS CAREFUL TO DO THE HITCH AND TAKE A PICTURE. SLOPPY AND POTENTIALLY DANGEROUS OTHERWISE

Glenn M. le

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Young lady not very helpful. Very brief and limited answers.

MONIQUE D. le

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great service

Charles R. le

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No one was there when I arrived. I wasn’t expected til next day so not their fault. I left trailer and called them. They responded and let me know all was ok.

jerrry K. le

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making calls as one travels down the interstate hearing in side truck hard to understand woman called me wasn't clear as she spoke asked her to speak louder as I was in route I-40 she got a little up set with me as I asked why she calling me where to drop off the dolly on my return to Beaumont Tx. just tex i'll get it when I stop driving

michael G. le

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Le client n'a pas laissé de commentaire.

Gail M. le

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I didn't have the right size ball for the trailer, so the representative told me what to go buy. I bought a different ball, not the receiver sleeve to attach it to. The rep told me that I didn't need a different receiver sleeve. Even though the hole from the sleeve was larger than the bottom of the new ball, I was told that it "would be fine" and the rep attached the new ball and used a washer and the bolt. I left Arizona headed for Texas. A woman traveling alone. I was grateful for the help to attach the trailer and lights. While on the road outside of Winslow, Arizona a car pulled along side of me to tell me that the trailer ball was SHOWING. The trailer had bounced loose and the three guide chains were what was holding my trailer together! I immediately pulled over to look. Sure enough, not attached to the ball. The men in the other car also stopped to help me. They advised that I go get a new receiver sleeve to attach the ball to. I proceeded to Auto Zone in Winslow, AZ. Fortunately for me, the car of men stopped there too and helped me to get the trailer situated. I got a replacement ball and sleeve together to avoid any other issues. The men lifted my LOADED trailer onto the new ball for me. I would not have been able to do that without their help! I continued on the road and arrived in Texas as planned, although later than expected. As I told my husband about the experience, he was FURIOUS at U-HAUL for hooking me up incorrectly and putting my life and the lives of others in danger! If not for the 3 chains, that trailer would not have been attached to my truck AT ALL! I could have flipped and been killed - or hurt others. I trusted that your professional who hooks up trailers at your facility would actually KNOW what he was doing. He did not! I'm so angry and disappointed about this entire experience! I'd appreciate a full refund of my rental expenses refunded to my card. For the cost of the 2 balls and sleeve, I will absorb the apx. $9 from Lowe's, and then the $39 from Auto Zone. This whole experience was scary dangerous. If not for the kindness of strangers traveling on the highway along side of me, I may not be here today! Thanks U-Haul?!?!?!?!?!?

Sarah K. le

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Le client n'a pas laissé de commentaire.

anthony S. le

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Why are all your facilities that people work in smelly of 2nd hand Smoke.Full ashtrays and smelly carpets,I was just about to gag And throw up in this facility.What happened to no smoking in the work place.

Sabrina G. le

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Le client n'a pas laissé de commentaire.

Daniel A. le

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Have your office air conditioner working

HAROLD R. le

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Le client n'a pas laissé de commentaire.

julie P. le

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Le client n'a pas laissé de commentaire.

Jonathan F. le

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Melissa has been very helpful. I have been moving to Laughlin and been dropping off a trailer or a truck every week. She is awesome and very strong and wiry when handling those huge trailers!

Bernadette J. le

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Le client n'a pas laissé de commentaire.

Charles M. le

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The truck was returned after hours.

Gary D. le

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Le client n'a pas laissé de commentaire.

Gary K. le

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Le client n'a pas laissé de commentaire.

Lloyd C. le

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Gas situation was explained incorrectly. Rental person gave me wrong info for return.

Lee C. le

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Very friendly and helpful.

William F. le

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Have appropriate personnel available to hook-up trailers.

Christina R. le

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They didnt give me my dolly.And didn't even call to let me know so I could turn back and get it.by the time I found out I was already across town.But the workers in Ontario,ca were i dropped it off, were excellent and they refunded me the money for dolly rental.

Lee C. le

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Make sure trucks are clean. Windshield and inside cab very dirty.

dana H. le

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I was not provided confirmation on the pick up/drop off location until the day before my appointment. I called to see if this was indeed the process and was told it was. I came from the Anthem AZ area which was a 3.5 hour drive to Bullhead City AZ. I had to make arrangements to be gone roughly 8 hours, which had to be done well in advance. I understand that you need to make sure you have the proper vehicles/dollys available but I think you need to give at least a 48 hour notice to secure the location and the date/time, so the customer has time to make other arrangements if necessary. Thank you

John D. le

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Le client n'a pas laissé de commentaire.

Michael O. le

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When it works leave it alone. No improvement needed. Keep up the good work. Thanks Michael O'

James W. le

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Only had a young girl to help hookup trailer and I could barely lift it on the truck. Would not use this location again, also on drop off location to young kids running store, I asked her to put trailer and when I got it off , also she couldn’t help much . The trailer started to roll away and she said it was ok, she walked away. I moved over and was sitting on the other side of the road in front of it , I moved over to the other side of the road and my nice yelled at me saying the trailer was rolling toward us , I tried to backup but the trailer rammed into the frame on the truck. Should not have to pay for this kind of service . I didn’t see any damage on truck but the person didn’t even apologize . Will not recommend or use uhaul again . I’ve used it a lot in the pass.

Aron M. le

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Le client n'a pas laissé de commentaire.

David L. le

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Le client n'a pas laissé de commentaire.

Anna B. le

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No improvements needed.