I was charged $20 for â€œafter hours drop offâ€ but not given an option to do otherwise. My first reservation was from 10 AM to 10AM Saturday- Sunday. That was changed from another location to this one because they didn't have the truck. This location insisted I drop the truck back at 9PM. This was done- but please don't charge me for it. You should be refunding me for screwing up my reservation!!!!Reese R.
Customer Reviews for Graceland Portable Buildings
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Staunton, VA 24401
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar - ven : 10h am à 5h pm
- Sam : 10h am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very helpful and friendly customer service.Duane H.
Le client n'a pas laissé de commentaire.Willis C.
Le client n'a pas laissé de commentaire.KEITHBLAINE S.
Le client n'a pas laissé de commentaire.Ricky N.
Le client n'a pas laissé de commentaire.LORELLYNN S.
The lady was really nice but our tow trailer straps were all tangled from the previous user and we could not use them to secure the car we were towing which was a little nerve racking. I'm not blaming her as she probably didn't realize but the equipment should be checked after each use for things like this.KEMPERMATTHEW A.
Le client n'a pas laissé de commentaire.WAYNE D.
Le client n'a pas laissé de commentaire.WAYNEWILSON D.
no one was thereCharles Q.
Nothing to improve on. Customer service was outstanding, and this was a great experience overall.BENJAMINJOEL M.
Le client n'a pas laissé de commentaire.Julie W.
Josh was excellent in delivering great customer service. I would definitely recommend this location to anyone looking to use U-Haul. Thanks.Cesar F.
Le client n'a pas laissé de commentaire.TYONNAMARCELLA J S.
Le client n'a pas laissé de commentaire.Betty W.
Thanks oDawn L.
The new location totally messed up this rental. The check out process took 30 min as the employee was unfamiliar with online rental procedures. I was triple charged 61+ per day for a 5x8 trailer which runs 19,95 a day. Even after I told UHaul and the local retailer this was wrong, and was told by UHaul this was the â€œhold feeâ€ and not the final bill, I was still charged the wrong amount. I have rented from UHaul many times and this was by far the worst experience. CAPT Dale White, US Navy.Dale W.
Excellent service à la clientèle. Called me and kept me informed of my reservation; very nice; hooked up the trailer and checked all of the lights to make sure they were working.Heidi U.
It took an hour and 45 minutes to rent oneBrad A.