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Bryan Holmes
Customer Reviews for Graceworks Thrift
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The agent was very knowledgeable and efficient. She helped me make the selection I needed to get the best experience.
Lee MillerIT was okay
Carlo SalaverriI scheduled my pickup and return during their operating hours, customer service was fabulous. Previous rentals with the u-haul ap was not so good.
John GrantRien
Anita PetersonThe location was fine but they were not overly helpful. The trailer leaked in multiple locations. So bad in one spot that we had to fix it or everything we had would have been soaked.
Kyle RichardsSmooth and easy rental process.
Pam FleissnerHaving a spare tire
arnold andrewsWell avrything was ok I can't said anything
Jorge VegaThe team at Graceworks is first-rate. Everything about this experience was excellent with the possible exception of the cell-phone check in process, which is a royal pain. I believe that is the one area that needs attention. You know, throw some geeks on it. Other than that, Bravo. Well done.
John BoyteThe man who helped me was friendly and professional. I will absolutely use this location again in the future.
Kellye WeeksI would rent here again . Maybe a smile from worker would be real nice but on the other hand she was very busy but made sure my request were handled and answered all my questions and to me that is the most important part.
Samatha HankinsThe Gentleman at Graceworks Thrift were extremely helpful and the Service was better than expected. It was a pleasure to rent at this location.
Michael HallmarkExcellent service à la clientèle
Steven HunterVery friendly. On-site personnel. Attentive and courteous.
Otto HirschLady checking me in was hateful negative and acted like I interrupted her day. Should not be working in a customer service position.
Charlene LemasterVery nice place. Everything handled professionally. Would use again
Steven HunterEven the spot was a online service area The person that handle the u-hail was very helpful and set everything up for me Was every please with service
Keith DawsonThe location was fine. Using the uhaul app for 24/7 was horrible. Took me 45min to pick up the vehicle. Drop off took 20 min. I will now only use in-person pickup
JAMES MCCLELLANDHelped me hook it up and that reap helped.
Jeffery AdamsVery helpful and nice.
trey gilesI received no help at all disconnecting my trailer and putting it where they wanted it.
KEITH JOHNSONFriendly and easy to work with
Gary SmithWhen a customer makes a reservation have it available in the system for the vendor to easily access. Repeat customer should not have to rent as they are renting for the first time. Other than making sure driver license is still current.
Trenton Buckalewgreat service!
Wesley BurdenVery helpful and friendly easy to work with
Gary SmithGreat people to work with
Mary PendergraftFix that dick in the parking lot so it's a little bit easier to get in and out and other than that it is very sweet the people are super nice they have nice relaxing music in there and air conditioning and all kind of neat little Trinkets and things and when you go in you feel this Aura of Peace come over you and you're stressed and whatever the traffic has been bothering you melts away so I went and slowly slid down onto a stool and left my debit card on the desk and close my eyes for just a few minutes and after a little meditation I went out and got your big talking trailer and man handled it up on my blazer and hooked up the lights took a picture of the man come out he took a picture and we went and loaded up our stuff and unloaded and these are these flowers heavy duty trailers I have ever seen you can't hardly hurt them I've backed over this one with a bulldozer and then just to see if it can handle it since I had both the cheap insurance we put three sticks of TNT under the rear axle and my friend had just come back from Desert Storm and we set that off and that trailer went up about 75 ft in the air this is pretty up came straight back down landed right on the tires bounce three times and you would have never known it happened except for the black powder Burns underneath oh I probably shouldn't have told that
RODNEY GULLIONStraps were tangled up and put in wrong we had to figure out ourselves how to untangle them. Employee did not help or did not know how to help with the problem.
Victoria SpurgeonGreat job and great service
Michael HunterI got up there to pick up the truck and furniture dolly. She said we don't have a dolly. I asked for a hand truck. She said we don't have those either. She said we don't have any of that stuff. She said they never have any of that stuff at their location. The truck was not swept out and the pads were just slung in the truck all waded up. Not folded as the sign in the truck suggested I was suppose to leave them.
Jania VickThis location is a little crowded.
ronnie bavarThe yard is a bit small. However you should be able to get what you need. The people there are great! The prices seem a bit weird but I didn't have much choice as I had to get my car to the shop. A little car dolly costs $45 a day and a pickup truck is $10 a day plus mileage!! However that is U-Haul pricing.
Arlen MiningerKeep up the great work
Eddie DodgenVery good
Landon PerkinsThis rental was a pleasant surprise. Thank you.
Hazel Campbell-SmithThis was textbook for the way it should go. The weather got bad when it was time to take it back and I went from just blowing it out to wiping it down on the inside so I was late returning it by an hour or so but all smiles!
DAVID MAYHALLAgain, the actual people were great. But the UHaul system kept trying to send me to the wrong city... on a reservation that had already gone badly wrong. After many phone calls, on holds, and transfers, I finally got the regional "scheduler" who was able to get me to the right place. All unnecessary and a huge waste of time and temper.
Howard WhitakerLady was very knowledgable, appreciate her help
John CarneyWe had a great experience here, very nice people.
Michael SmalleyTruck storage area was clean. The drivers compartment was filthy, Had not been Vacuumed or wiped down. Also had either Human hair or Pet hair all over the seats.
Quincy Cranfordkeeping quit
Vicki HutchisonFriendly staff, I would recommend them for any U-Haul rentals. I'll use them next time as well.
Randy PerkinsGreat service
Haftamu AbayVery nice and pleasant
Kathy TilleyOnline check in was difficult but thankfully the guy at CJs Bail Bonds took over and helped a lot!
Jenna KnechtThe rental experience was perfect, the young lady at the counter was amazing and enjoyable to talk to.
John CochraneEverything was great. Workers did everything possible to help with the rental.
Gary ThrasherLose the mileage price an make sure the last person brings the truck back clean
robert chambersYoung girl at desk would not look up from her phone to help me. I said something to her about my rental and wanted to talk with someone about it. She got rude with me said you see I am busy. Finally another young girl came in the building and asked if I needed help. They had a really bad attitude with dealing with the uhaul rentals. I will never go to this place ever again and will make sure everybody I know won't go there either.
Richard SandersAlways the best!
LOUIS SENGEBUSHdropped off outside. Overall experience with this rental was unacceptable. Again, will be filing a formal complaint. I still can't believe what an ordeal this turned out to be.
BILLYE GUTHRIEExcellent service, very helpful.
Janice ChristensenShe was very helpful!!
Micheal Hall