Customer Reviews for Gradys Ace Hardware
(Concessionnaire U-Haul dans le voisinage)

147 évaluations

7945 State Hwy 55   Rockford, MN 55373
(East of town - middle of the curve on 55)

(763) 477-6239

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(763) 477-6239

7945 State Hwy 55
Rockford, MN 55373
(East of town - middle of the curve on 55)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 9h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

edward S. 
Évaluation :
3

The location for pick up could be closer. I had to drive 25 miles to pick it up.

John M M. 
Évaluation :
1

The rental was very difficult to pickup and drop off. The app and website were not user friendly. The drop off wouldn't work so we had to find an employee to help and the rental took over an hour to pick up. I rented a dolly and was charged for it even though it was not included in the rental truck.

Brianna B. 
Évaluation :
5

Dont send them an hour away from their home and change the pick up location over 5 times in 48 hours.

Jenn Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM A. 
Évaluation :
5

Website need improvement such drop-up time Changing address

YOGESH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGUERITE M. 
Évaluation :
3

Just want a receipt

IAN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRUCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd C. 
Évaluation :
3

Convenient, but bad instructions. I parked the 15' truck in the parking lot, dropped the keys in the drop box, and let the employees (who were not U-Haul employees) know it was there. I got no confirmation I was good to go, and no indication that I had returned correctly.

MATTHEW J. 
Évaluation :
5

Running lights did not work on the trailer. Had to repair myself

Barry C. 
Évaluation :
5

WE DROPPED OFF OUR RENTAL AFTER HOURS AND USED THE 24 HR CHECK OUT ONLINE. THE PARKING LOT WAS BIG AND EASY TO GET IN AND OUT OF FOR THE RENTAL RETURN .

MARIBETH H. 
Évaluation :
5

Staff was friendly and did there job recording trip info what more can you ask.

Ron S. 
Évaluation :
3

This was not my pick up location I was sent to a different location.

Carly H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

gentleman was very helpful

Barrett L. 
Évaluation :
3

Way overcharged, trailer was not properly checked in therefore resulting in a 4 day charge for a trailer rented only a few hours. Store employee loosely hooked up my trailer, causing it to come off on the highway 10-12 minutes after my departure. Causing damage to the underside of my vehicle. Initial rental fee was $39ish, but I have this charge, and another $45 charge and $118 dollar charge against my bank account.

Sean I. 
Évaluation :
2

When I walked in the door, the staff bickered on who would do the Uhaul rental for at least 5 minutes. The trailer was covered in snow and frozen to the ground. I had to help him attach the trailer and tighten it down. He had no idea how to attach the safety chains, so I had to show him that. The employee handed me shovel, and I had to completely shovel out the trailer myself AND clear all the ice off the anchor points. Then go back over everything to insure it was ready to go. I know it was a cheap trailer rental, but I expected better service.

Bernard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen C. 
Évaluation :
5

Everything was explained fully and they were very helpful.

HERMAN L. 
Évaluation :
5

They were friendly and helpful. They helped hook the trailer up and check the lights.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade C. 
Évaluation :
1

We got there and a tire was low and they helped fill it up. We had ordered a dozen blankets and they did not have them.

John G. 
Évaluation :
4

I do not remember the name of the person who helped me when I picked the trailer up but he was very helpful.

Myron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
2

See previous comments

Nathan K. 
Évaluation :
3

Was much more expensive than anticipated. Gas mileage sucks.. Not even a full load and I paid for 6 gallons to refill tank for 30 miles on Country roads! That's 5mpg! Items were what I loaded and unloaded with minimal help and I am 65, so not overly heavy items. Something feels off.

TONI F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Better computer/network at rental location

Joel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON R. 
Évaluation :
3

Uhaul customer service sucked. The location was fine. They had me go 55 miles out of my way and charged an extra 40 so for a 15 foot box 200 dollars including tax and it was still to small to move everything.

Martha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl H. 
Évaluation :
5

This was the best way to move and the most reasonable! Merci.

Michele W. 
Évaluation :
4

The location and pickup were fine, but the customer service person had significant problems working with the U-haul software. The software refused to advance to a point of accepting the credit card. While it may have been user error, my observation of the process was that the service person was following the directions and if something was missing that was not intuitive. As a result of the multiple attempts to engage the credit card screen, I was notified by my credit card company of "suspicious activity" on my card and the need to obtain a new card. So, thank you u-haul for adding some complication to my life. Please see if you can make your rental checkout program more user friendly.

John M. 
Évaluation :
3

Cab was dirty and last renter must have been a smoker as there were ashes on the seat and the floor.

Jon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
5

The employee at this location was very helpful and friendly! Helped hook up equipment and show everything to hook up ourselves. We had to drive an extra 30miles one way to get the car dolly we reserved online at a site in Fridley that said had it there! Told This location gets a lot of people from long distances having to this as well. U-Haul has to improve there online sites to correct this!

Clayton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

I was not happy with the scheduling of the trailer. My reservation was changed 4 times and I had to drive over an hour to get it. There are 10 locations within 15 minutes of my home and none of them had a trailer to rent.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Westley G. 
Évaluation :
3

Dropped trailer off after hours so we didn't have any contact with the store.

Jim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE S. 
Évaluation :
5

MAke the computer process at the store more user friendly. Had many computer problems at the store.

TONY T. 
Évaluation :
2

It took a hour an half to get my truck cause they didn't know where the keys were

Brittany W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance D. 
Évaluation :
5

Was great. Drop the reciept and drop the trailer. They did nothing wrong. Was familiar with the location that's where the drop off location was I told them when I picked it up. This is a wonderful store.

Alexander B. 
Évaluation :
5

This location was great and everyone was friendly.

Heidi W. 
Évaluation :
5

Employees were very helpful and accommodating! Blake Robeck helped check me in and was very knowledgeable and helpful to me which made a great renting experience. Merci.

Pam R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron T. 
Évaluation :
3

I had to go way out of my way to pick up truck ,cause the other location I was suppose to go to truck was in shop, said they would charge me 79 cent per mile ,they charged me over a $1 per mile,they told me they would not charge my card till I bought truck back,they charged my card $79,09 then put it back into my account then charged #68 all this was charged the day I went to get truck,then when I took truck back tried to tell me they didn't charge my card $68 but when I got my bank on the line they said oh wait we found where we did charge her card,so the balance was 140.00. 209 total ,but I had to drive extra miles to this location at 119 per mile when she said 79 cent per mile, Bad Experience.

sherry T. 
Évaluation :
5

Jon was very helpful, despite u hauls very inefficient rental system that makes you sign you're life away.

Brandon A. 
Évaluation :
1

When I picked up the truck the back door was froze shut and I had to pry it open. There were 5 dozen pads all strewn around and a dolly. I had to fold them all and drive the truck up to the office to return the items so I wouldn't be charged. Not impressed at all!!

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
4

I got what I expected. Everything worked fine. Thank you again.

Nathan B. 
Évaluation :
2

The back of the truck wasn't swept out/rope from previous person was left in the back and tied up. The guy that helped me at the beginning didn't explain paperwork with me or how much to fill gas up. I got the truck and it had almost 3/4 left but the guy never told me I didn't have to fill up all the way so I went and filled the tank up all the way so I wouldn't be charged for not doing it. He ran out of truck paperwork so ended up giving me trailer information but writing the truck number and how big it was in the sheet. Very disorganized.

Chad T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
3

I ordered 1 dozen moving blankets two weeks prior to my pickup , when I got there they had 0.. They called around and found six, but I was not driving around two counties to pick up half my order.

Mark E. 
Évaluation :
3

The air conditioning didn't work in the truck, on a day that had a heat advisory, the tires had no tread left on them and the whole experience was poor! The locations service was good.

Drew U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
1

My husband booked a 26 foot truck only to be told hours later it was unavailable and that we'd have to drive an hour to pick one up. We then waited 2 hours at the Ace Hardware because the contract terms were causing software malfunctions due to the weird change of locations. The truck was disgusting on the inside. At this point, we had no way to get another truck from them or switch to a different company due to our moving timeline. Then, my husband had to drive without air conditioning in 90 degree weather. His legs felt like they were on fire and he was dehydrated after driving that way for 640 miles. Now, after leaving several messages for “Luke”, who is apparently the only customer service representative that can help with our issues, and waiting on hold for a combined 2 hours for the 4 calls we have made to leave the messages, we still have not heard back from him. This company does not care about its customers. Since we have already turned in our truck, they have no interest in speaking with us.

Justin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
1

I went in to get all paperwork done, and he gave me my receipt, brochures, etc. When I asked him if he was going to hook-up the tow dolly and drive my car into to it so my son and I could see how to do it, he said"No. You have someone to help you." I was shocked and my son did figure it out but I was very dissatisfied with the u-haul agent. I was so glad I had asked my son to meet me on the 16th at Grady's Ace Hardware. Because i couldnt lift the tongue of the tow dolly.

Connie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Phone staff were knowledgeable and helpful though hold time to reach a representative was excessive. Staff at the pick up location were wonderful and helped me with both hooking and unhooking the trailer.

Kelley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

They were very personable and professional, helpful.

shari B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRADLEY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laurie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judy O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Teresa V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rebbeca B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shawn M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn Schroeder S. 
Évaluation :
4

Make sure you checkin online before picking up. It will speed up things tremendously!

KIP L. 
Évaluation :
4

All went as I knew it would. Thanks UHaul once again!!!

Frank P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanis A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheri M. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page