Customer Reviews for Graham Flooring & Cabinets
(U-Haul Neighborhood Dealer)

629 évaluations

3330 Partner Pl Ste 140   Lexington, KY 40503
(Keithshire Plaza)

(859) 963-1361

Heures d’ouverture

  • Mon–Tue
    De 10 h am à 5 h pm
  • Mercredi
    De 11 h am à 5 h pm
  • Thur–Fri
    De 10 h am à 5 h pm
  • Samedi
    De 10 h am à 2 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(859) 963-1361

3330 Partner Pl Ste 140
Lexington, KY 40503
(Keithshire Plaza)

Services dans cet établissement :

Heures d’ouverture

  • Mon–Tue
    De 10 h am à 5 h pm
  • Mercredi
    De 11 h am à 5 h pm
  • Thur–Fri
    De 10 h am à 5 h pm
  • Samedi
    De 10 h am à 2 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

S.O.

DWIGHT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xinxing W. 
Évaluation :
4

It was my first time renting a uhaul and I was very satisfied. Price wise and the truck was good.

James C. 
Évaluation :
3

Van had several mechanical issues. Check engine light was on as well as tire air pressure sensor. I was told about these issues as I was signing the contract. I was only using the van locally and they didn't cause me any issues with my move, but they should definitely be addressed before renting the van again.

Richard N. 
Évaluation :
4

It was fairly clean but "well" maintained would be a stretch. The check engine light was on from the moment of pickup. The windshield wipers could've used a change (particularly rough in light rain). The air pressure sensor said the RR tire pressure was low. The driver side mirror wouldn't stay where I adjusted it (it would slowly creep closer to the vehicle while driving so I could almost only see the side of the truck). The driver's seat felt somewhat broken (secure but leaning to the left). I had some struggles with the remote pick-up/drop-off. Image uploads appeared to freeze. Multiple minutes with the screen locked. Refreshing is overly easy to do and backs you out of the process. Fortunately, the image uploads did appear to have successfully, but it all took about 30 minutes which is far too long for what's involved. Outside of the technical difficulties, it was extremely convenient that I could do so out of regular office hours and makes me more likely to rent in the future. Hopefully some of the kinks in the process get resolved. Overall, it was acceptable for my needs, the location felt safe to me with ample lighting, the self-service pick-up/drop-off was convenient, and I'd definitely consider renting from this location for future hauls.

Kasey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
5

Highly recommend this location!

Ken G. 
Évaluation :
5

Customer service was amazing!

Caleb B. 
Évaluation :
5

The equipment was in the best condition, and store manager was very friendly and informative, fast. THere was nothing to improve.

Myunghee K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
4

I dropped off after hours using the key drop. Have no idea about the business.

scott H. 
Évaluation :
5

This wonderful location was effective in reducing all the stress involved in moving! I'm so thankful for the kind gentleman who helped make the process of picking up a U-Haul run smoothly.

Vicki S. 
Évaluation :
4

Did not receive Dolly with truck

Jason R. 
Évaluation :
1

You all over charged me when I didn't use the mileage you stated I used.

mathew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaylen J. 
Évaluation :
5

The step into the van was really high. I would think a step could be added to make this easier.

SEAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
5

The owner is an asset to the UHaul network.

steve K. 
Évaluation :
5

The reservation system needs some serious work. Had to drive all over town to get it right. The location that we were finally given was great.

Ruby R. 
Évaluation :
4

The availability of a cargo van would have been great

Marc B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia L. 
Évaluation :
2

Customer service was not very friendly. It seemed he could care less if I even rented a truck. I would rent from him again.

Jim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mollie M. 
Évaluation :
5

Becky was very welcoming and said she's take care of everything. It was the east drop off. Merci

Kimberly W. 
Évaluation :
1

Arranged for 8am 24/7 pickup. Walk to store and tried to go through prices online and was told I had to wait until 10am to do in person pick up. Called corporate line and told them and they couldn't help. Went to store at 10 and the owner told me he didn't have enough room in the lockbox for my key, so he changed it to 10am pick up and didn't bother to contact anyone about it. No apology or anything and seemed irritated that I seemed upset at this. Do not recommend this location AT ALL!

Tina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla R. 
Évaluation :
5

I had a wonderful experience overall.

James C. 
Évaluation :
5

Ensure the inside of both the cab and box are clean and free of cigarette ashes, mud, and other items leftover from the past user. Also, ensure that items inside cab are not broken. The ignition switch and roll down window knobs were broken.

William O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifton G. 
Évaluation :
5

More visible signage at the location.

Joe H. 
Évaluation :
5

I wish I knew I had to park the truck in the rear. I didn't know this till I went to drop off the keys and I found a sign on the door that said to park in the back

Will N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RichardL H. 
Évaluation :
4

Again, place was closed 4:45pm due to some wired reason, but this time truck return was ok self serve.

Rakshamani T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLIS C. 
Évaluation :
5

Mr. Graham has always done a great job for me.

Bruce H. 
Évaluation :
5

Trailer had a big patch of sticky substance on it I had to find cardboard to lay down before using it .

Walt B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE H. 
Évaluation :
1

Actually have a working truck.

Jeremiah D. 
Évaluation :
4

The back tires on the 26ft truck we rented were dry rotted on the sidewalls, but otherwise worked well for what we needed

robert A. 
Évaluation :
5

Very good service.

ben B. 
Évaluation :
3

I had to park the truck for an after hours return then walk to the office to read the sign on the door about driving the truck around back and parking it there. It would have been easier if this could have been noted with the location description online.

Nora H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER G. 
Évaluation :
3

I registered for 24/7 truck share so I could pick up the UHaul in the morning before the store opened. However, this feature did not work, meaning we were late for our scheduled movers.

Shane A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell D. 
Évaluation :
4

Not schedule pick up right at opening of the store

Abigail D. 
Évaluation :
5

Excellent equipment; excellent service

JIM S. 
Évaluation :
5

Excellent equipment; excellent service

JIM S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kim S. 
Évaluation :
3

I don't like being forced to pick up the truck at an alternate location

ROBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
1

They decided to close early Put sign on door to just put keys in drop box which is fine But then charged us for extra day even though we dropped off on time!! Not happy!!

lisalee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce G. 
Évaluation :
4

At NO fault of the manager/location, the truck was in pretty rough shape. It was very beat up and there was a light dangling off the end of the truck.

Christopher G. 
Évaluation :
1

We went to pick up equipment and they didn't have what we reserved.

Ricky B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

We were very pleased with services. Everything was thoroughly explained to us. Moving can be very stressful and these folks made it quick and smooth. Thank you!!

Sergey P. 
Évaluation :
5

The trailer had inappropriate graffiti on the back. The worker told me it had graffiti but I just seen the painting on the side. After I was unloading the trailer I seen what was painted on the back. The trailer needs fixed before rented again. Embarrassing

Justin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

I only needed it for a quick delivery across Town, so it met the need. Truck was filthy on the inside, empty water bottle, sticky floor from a spill. It has been a looong time since this Unit has been clean. If it were Me, I'd tkae this out of the Fleet & sell it to some Carpet Installer :)

Chuck M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE L. 
Évaluation :
5

Everything was soooo smooth and the location was very close to our home. We will definitely rent from here again! Thank you!!

Stan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April S. 
Évaluation :
3

I did not understand that I needed to be at the location inorder to sign it. So, my pickup of the truck was delayed 3 hours. Resulting in leaving the area 3 hours later which had a huge influence on the trip's difficulty. I did not get the pickup location that I had requested . Result was I was unable to pick up at 7 a.m. at my original request for location but at a different location.

Maryjane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krista B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared S. 
Évaluation :
4

Site to process registration is quite tedious, too many steps. Other than that not too bad.

Kathy K. 
Évaluation :
4

Wiper blades worn out. Cab and trailer dirty. Very disappointed

MIKE L. 
Évaluation :
5

Mr. Graham was very easy to deal with. He explained any questions we had.

Joseph H. 
Évaluation :
5

Good location and great to work with. Friendly and thorough to walk you through all the needed paper work and inspection. Will definitely recommend and come back again.

John Z. 
Évaluation :
3

Cover electrical issues in roadside assistance. Don't rent trucks with bad alignment issues. That's dangerous and distracting. The truck was in bad repa

Lea T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane K. 
Évaluation :
2

They didn't open until 10am and I had to get my uhaul at 7. So when I noticed the dolly I pod for was not in the truck there was nothing I could do. I had to leave behind a brand new washer and dryer because I had no way to get it loaded and unloaded. I did not have the time to wait for them to open because I had to finish up and be on the road to make it to my job in time.

Cindy S. 
Évaluation :
5

Very nice man we rented from.

Carolyn H. 
Évaluation :
5

The dealer was awesome, very knowledgeable and helpful. Ill be back to his store

ANTONIO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Linda O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua J. 
Évaluation :
5

They absolutely went above and beyond to help me with my moving expenses I would absolutely recommend them 👌 ❤️

Lisa R. 
Évaluation :
5

Normally I'd have constructive criticism, but this experience was exceptional.

Jonnas R. 
Évaluation :
5

Plenty of room for drop off.

JONATHON F. 
Évaluation :
5

Thanks for everything

Sharee G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tameka C. 
Non les évaluations ont été soumises pour cet établissement.

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