Évaluations des clients Grand Auto Spa

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Grand Auto Spa

Cote générale :

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david Z. le

Évaluation :

The place was closed, and no one offer assist at location. Web check in takes forever. My reservation was 10am, I left after 11am

Amelia L. le

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Le client n'a pas laissé de commentaire.

Halle M. le

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Le client n'a pas laissé de commentaire.

Nicholas G. le

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Mobile experience was pretty terrible overall. Took 20 minutes after i submitted my information to get approved, then the return process glitched and failed. My card was charged and I left the keys assuming it was fine even though it never actually confirmed that the process was completed. Overall 2/5.

Najee H. le

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The self pick up and drop off process was terrible. It needs to be more easier to use and streamline for the customer.

chen S. le

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You have to fix your app reserving a car is very confusing I needed to cancel my last reservation

Jessica K. le

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This was at a car wash but not clearly marked at all. I had to ask the car wash employees if they knew where the uhaul office was. It is the same as the car wash office. I used the mobile check in, which was time consuming and annoying. The car wash employee made me wait 8-10 minutes until he and his two teammates were done with a car, then he had to call some other guy on his cell phone to ask about my reservation. I was extremely annoyed. The mobile check in with an unmarked location was more time consuming than waiting in line at the main uhaul place in lincoln park ever was, plus I had to take multiple photos of the van to show its state. 10/10 would rather go to the LP uhaul place and wait in a long line of people buying moving supplies.

Hannah W. le

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I was extremely confused as to how to get the van without interacting with an actual person. It all ended up working out, but it needs to be more user friendly

Emily H. le

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There should be information when reserving a vehicle here that it is not manned by personnel and that you MUST check out the vehicle either over the phone (and then provide the number to call) or on your phone. I was expecting to interact with a person, because I booked over the phone and that's what I was told. Instead I was delayed over 30 minutes while no one was there and the Auto Spa business guy really nicely tried to help me contact the person who should have been dealing with it.

WALEED A. le

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Le client n'a pas laissé de commentaire.

Dustin M. le

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Le client n'a pas laissé de commentaire.

Grant O. le

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The secondary phone number conformation was very inconvenient.

David Z. le

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difficult to get hold of someone at this location thru phone, and once there, difficult to find someone. However, once I hold of someone, he was very professional. So, i suggest uhaul should may sure all the phone number provide for individual location is working number and someone answer the phone on that end.

Timothy V. le

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Le client n'a pas laissé de commentaire.

GRANT Z. le

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Don't ask me to take off my hat for the picture. It should say that. It was freezing outside.

Cassandra F. le

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Horrible.

Edward L. le

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You guys charge more than what the receipt of sale say when using a credit or debit card.

Samantha V. le

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Le client n'a pas laissé de commentaire.