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PIETRO T.
Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They told Me for 4hour 19,95 and charge me $59. And the U-haul only 8 miles and back to You. He told Me That I only pay $19,95 for 4 Hours when I look it was $59 Where is My Money where is my money You took off my credit card . Earnestine E Reese 34416 Clinton Plaza Dr. 248-388-9189 call me. For changing my card $57
Earnestine R.Very smooth process. Grand rental station was very knowledgeable and got me.into the truck very quick
HAROLD J.It was a very busy day, but the owner came to work over 40 minutes after the store was supposed to open. Forcing 4 customers to wait up to 30 minutes. He was running to get everyone what they needed, but he could get more employees to help the process. The truck got a check engine light after one mile. This caused me to pull over and figure out how to contact Uhaul support. Once connected that was a great experience. I wish there was a phone number to n the paperwork. It had a web site that I had to navigate though to finally talk to a person. Not impossible just wasted my time as I sat waiting. I also wish the truck had cruise control and USB inputs for a home charging etc.
Patrick M.Customer service was great and equipment as well. Would definitely use again.
Janice W.It was raining and there was a leak so the inside of the truck was wet. The uhaul did not have the correct mileage and charged me for 68 miles when I drove less than 30. Terrible customer service both at drop off and when I filed dispute
Hailey P.Not much! All was great! 😊
Juliana B.Very quick and easy in and out. Knowledgeable, kind and courteous.
Brian G.go nowhere else. in and out. trucks well maintained excellent and i never rate or review
Susan F.Dealing with Tim is always a good experience.
TERENCE D.Everything was good
Gary S.Best store around!
MARK B.Second time renting a truck from this location…easy, friendly, and painless transaction! Much better than other Uhaul locations!!
PHILIP LOUIS T.Only because it's the clos6 to my house
Ronald L.There were problems with bad wiring I had to ask for another connector. It was not afford. Was told I could drop off in locations nearby even if it was not set up with first location for drop off location. Then when I got to drop off location the wanted to charge me $120 00 because it was the location. This whole thing was not handled well from your location in chesterfield MI off Gratiot and 21 mile Road. He did not have his act together. Very screwed up.
Cathy S.The trailer needed to be swept out but the service person working was ready with the trailer and helpful.
Carla A.needs larger, better signage (hard to see the Uhaul location sign) location is small, service good
Eric W.Service is fast and friendly.
William B.I'm a many times repeat customer of Grand Rental Station in Chesterfield for truck rental because they make things quick and easy and explain everything up front so no surprises. Having the gallons needed to return the truck actually stated in the truck would help. If you don't have access to your emailed contract (where that information is found) you have to guess but it's no big deal. It may be there and I just didn't see it.
greg S.The manager at this location is always extremely helpful and friendly.
JAY S.Very easy pick up and drop off. Very friendly, helpful & professional staff.
CEDRIC C.Service was great. No problems.
DONNA L.nothing, the owner/manager was outstanding in customer service!
paul S.Tim was great to work with
Mark C.Quick and easy process. Truck was clean and very easy to operate
JENNIFER M.The truck was a horrifying piece of shit. Its power steering, if it has any, is most likely shot. Its speedometer is off by a lot. It told me I was going over 75 when I was actually going 70 as clocked by my wife in a separate vehicle and Google maps. This means that y'all are committing fraud by charging for more miles than that truck is driven. Might want to look into that before someone more litigious than I catches wind of that.
Tim C.Just recognize the provider for his professional and most gracious disposition
Owen Q.This was my first time at this location for a truck rental and I'll tell you what this guy was awesome fast thorough and did a great job I am so pleased with the service at this location.
DWIGHT B.Very nice person
Liviu B.The staff was friendly and the truck was clean. However power steering would go out at low speeds when parking. The blower motor did not work, which means no a/c.
jon B.Explain the bill more to customer if possible.
JOE E.Not much. The experience was smooth and as expected. I wouldn't change anything.
Keith R.Great service, I definitely will be renting again thanks so much.
tracy G.The process was very smooth and the gentleman at the location was very friendly.
Jessica S.I would recomend this location very highly. He goes out of his way to get what you need.and is very friendly..
Janet M.This location has more than U-Haul items to rent. I was also able to rent a lawn roller which saved me from having to drive to another store to rent it. The representative is always kind and caring.
James W.Tim always hits a home run for us. Knowledgeable, friendly and always there when needed! We are moving( not far, so Tim will be there for us in future!!!! ………Jim R.
JAMES R.extremely nice and knowledgeable.
Paul M.It wasn't the location or the vehicle that was the problem. You guys changed my reservation 3 times and when I showed up to rent trailer there was NO trailer. Then uhaul told me there was one at another location only to find the wrong size trailer. I rented the trailer even though it was too small for my items I was transporting. So I had to disassemble my items- in doing so I severely injured my arm and my leg. So in summary, I will likely NEVER recommend UHUAUL and likely never rent from UHAUL again!!!!!
Jeff B.Tim the owner was very helpful and pleasant
Gerhard R.Quick and easy. Very helpful and profesional.
Viorel B.Friendly, knowledgeable and efficient service is always found with this location. Tim is my go to guy for my rental needs!
JAMES R.Sent a Return Notice Would be Nice, Thank You the Storage People Should Let a Customer Know They Need a Lock, We had to Find a Lock at One of The Gas Stations Yesterday , Let Them Know about the On Line Check in So I Don't want to See a Extra Charge On My Accound
Margree W.All was great
BONNIE L.Fast, hassle free - no problems
Bernie T.I got what I needed so I count the experience as a success.
Donald M.Great customer service and efficiency of getting my receipts to me immediately and having the vehicle sitting atnthe door awaiting my arrival. The only concerns I have was the cleanliness of the vehicle and the limited amount of gas. I had to wipe it down prior to leaving the premises and also found 2 packages of meat in the back of the vehicle.
Teresa B.REMOVE MY EMAIL ADDRESS!!!!! I KEEP GETTING EMAILS FROM YOU AND I HAVE NOT RESERVED ANYTHING!!!!! SICK OF DEALING WITH THIS. ITS BEEN HAPPENING FOR MONTHS!!!!
BRANDON D.Very friendly, super efficient
Angie H.Personal service
GLENN D.I appreciate the honesty when I picked up the truck. I was going to fill the gas tank up prior to using it for the move but was told a way to save money would be to wait and see how much gas is uses, then fill it up after that point to the amount it was when the truck was picked up to rent.
greg T.Convenient location and it was very easy to check-in and get the trailer hooked up. Returning was just as easy. I will be using them again in a few weeks.
Kurt S.Everything went just a planned and everything worked well also.
WILLIAM S.Grand Rental Station made the Rental of the trailer, and the return of the trailer, very easy. I will definitely use them the next time.
Daryl W.Trailer had issues within the first 20 miles of use. Not sure how that could be prevented but hopefully the mechanics figure out the problem before the trailer is place back into rotation.
Mary D.Tim was great
Ronnie T.Pleasure doing business at this location. Friendly fast service
ROLLAND JEFFREY Z.Nothing.
Tim P.Good customer service.
mark K.ALWAYS have had a GREAT experience when renting from this location!!! 😊
Matt W.