Drop off location was nice with personnel helpful.
Bradley H
Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great. Thank you!
joe dEverything was quick and perfect, Thank you U-HAUL
Henri DTruck made offensive noises
Mariah Vevery thing is good
david wThe gentleman that helped us was super nice! Thanks for making this a great experience!
Tina TTim at Grand Central Station, 21 mile and Gratiot was wonderful. The trailer we rented was clean and the service was excellent as well. Would highly recommend this location
Matthew BDrop off procedure on the app was good, but the location was confusing.
Kristin KAbsolutely accommodating in every way. He made moving a less traumatic experience.
THERESA TS.O.
MIKE AThe owner of the location was SUPER and helpful. I will definitely be a return customer. A++
Dennis YThis location stole $5 from me. They originally tried to steal $30 from me but when i called and complained, they refunded some of it. The price was $20 plus $1 per mile. I drove 30 miles and filled the gas to more than when i picked it up. I declines all insurance and the truck was cleaner when i dropped it off then when i picked it up. If i can find a different company next time, i will definitely choose something else.
Christopher SNo improvement necessary
Denice NLe service a été excellent. I would definitely recommend to a friend.
GERALD Kthe smell of the inside of the building The employee was great
Robert MTim was very helpful
SUSAN ONothing comes to mind. Staff was friendly and easy to work with. I will rent from you again. Slight issue my reservation, the previous renter had not returned. Not U-Hauls problem but consider a feee if a return time is missed by 12hrs without prior arrangement with you or something. I understood it was not the fault of the staff when my rental was not there, not all would. I call to the customer before the pickup would be helpful as well if the unit was not returned as planned. I was taken care of just a few miles away but would not have been happy if they were not able to take care of my needs with only a short delay.
JAMES Bbest service
Sandra SMerci
Nancy RThe entire process was very easy. The UHaul rep was very polite and helpful.
John rI will go back to that location every time I need a truck. Great guy and very helpful!!!
bob fI wish I could remember his name, but very helpful with the situation. Couldn't have had a better experience
Dale MAlways friendly and helpful. Great equipment and very clean
kyle rNot manned. Confusing Stressful More calls, more differing instructions Not impressed
cynthia hQuick and friendly customer service and clean equipment. Will definitely use again when I need a truck.
Daniel PSuper friendly and easy to work with!
JEREMY AThe truck cab was in pretty rough shape but the shop owner was very nice and very quick getting us processed. The shop itself was super cluttered... almost like a pawn shop or antique store but made no difference as far as the rental.
Todd LAwesome service fast and reliable
Michael TWas a good experience, no issues
Dennis KVery smooth rental and return - great service.
Edward SI had a flat tire and was broke down on the side of the road for 2 hours with no support had to use my own tow company to get it home...poor... never again.... I'll buy a trailer rather than use you
Andrewjames HNot a thing
Joseph NWas taken care of swiftly and efficiently and got to moving asap!
Cammeron FThis U-Haul location (46948 Gratiot Ave, Chesterfield, MI 48051) was exceptional. When I arrived, the truck was waiting for me by the door and running. The ease of doing business is outstanding. It was also easy to check-out. Will definitely rent from them again.
Ries BEverything was great. Thank you.
PAULETTE GThe only problem I encountered with this facility was its location. It is extremely difficult and dangerous to make a left turn into the store front. Otherwise, the gentleman that assisted me with my rental with professional and friendly.
Karin GNothing, great customer service and support
david wVery friendly, helped put the trailer on and made sure the lights worked.
David MThey told Me for 4hour 19,95 and charge me $59. And the U-haul only 8 miles and back to You. He told Me That I only pay $19,95 for 4 Hours when I look it was $59 Where is My Money where is my money You took off my credit card . Earnestine E Reese 34416 Clinton Plaza Dr. 248-388-9189 call me. For changing my card $57
Earnestine RVery smooth process. Grand rental station was very knowledgeable and got me.into the truck very quick
HAROLD JIt was a very busy day, but the owner came to work over 40 minutes after the store was supposed to open. Forcing 4 customers to wait up to 30 minutes. He was running to get everyone what they needed, but he could get more employees to help the process. The truck got a check engine light after one mile. This caused me to pull over and figure out how to contact Uhaul support. Once connected that was a great experience. I wish there was a phone number to n the paperwork. It had a web site that I had to navigate though to finally talk to a person. Not impossible just wasted my time as I sat waiting. I also wish the truck had cruise control and USB inputs for a home charging etc.
Patrick MCustomer service was great and equipment as well. Would definitely use again.
Janice WIt was raining and there was a leak so the inside of the truck was wet. The uhaul did not have the correct mileage and charged me for 68 miles when I drove less than 30. Terrible customer service both at drop off and when I filed dispute
Hailey PNot much! All was great! 😊
Juliana BVery quick and easy in and out. Knowledgeable, kind and courteous.
Brian Ggo nowhere else. in and out. trucks well maintained excellent and i never rate or review
Susan fDealing with Tim is always a good experience.
TERENCE DEverything was good
Gary sBest store around!
MARK BSecond time renting a truck from this location…easy, friendly, and painless transaction! Much better than other Uhaul locations!!
PHILIP LOnly because it's the clos6 to my house
Ronald LThere were problems with bad wiring I had to ask for another connector. It was not afford. Was told I could drop off in locations nearby even if it was not set up with first location for drop off location. Then when I got to drop off location the wanted to charge me $120 00 because it was the location. This whole thing was not handled well from your location in chesterfield MI off Gratiot and 21 mile Road. He did not have his act together. Very screwed up.
Cathy SThe trailer needed to be swept out but the service person working was ready with the trailer and helpful.
Carla A