Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)

164 évaluations

2238 River Rd   North Apollo, PA 15673

(724) 567-7291

Heures

  • Lundi
    De 7 h am à 4 h 30 pm
  • Tue–Fri
    De 8 h am à 4 h 30 pm
  • Samedi
    De 7 h am à 2 h 30 pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(724) 567-7291

2238 River Rd
North Apollo, PA 15673

Services dans cet établissement :

Heures

  • Lundi
    De 7 h am à 4 h 30 pm
  • Tue–Fri
    De 8 h am à 4 h 30 pm
  • Samedi
    De 7 h am à 2 h 30 pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

I am not renting your vehicles yet I still get email confirmations and agreements. Please remove my email and phone number from your system.

Ryan S. 
Évaluation :
4

I think all trucks should be full of gas when you pick up and return so you are not guessing at fuel that dumb accept for you (u-haul)

Gregory R. 
Évaluation :
5

Always great service from this facility.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill H. 
Évaluation :
5

The gentlemen who was at the desk had amazing customer service and was VERY helpful!

Cody H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha G. 
Évaluation :
2

Back door broke (wouldn't close all the way) after we finished loading it. We were told we were lucky to get this truck (pick up location was moved day before pick up) because the back door was just fixed. It wasn't fixed properly.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy E. 
Évaluation :
5

Excellent service and a great experience overall!

David O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisha M. 
Évaluation :
5

Very helpful!

Leona A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marvin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Quick and painless, they had everything in order on arrival

james S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas B. 
Évaluation :
3

We were supposed to have a furniture Dolly included in our order, but it was not there.

Jesse W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Mike was totally helpful and knowledgeable.

Alton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

I will say this was my first time renting the 10-ft truck and I had no idea that I'm moving truck could come without a moving ramp I didn't even think to ask about that but it definitely made the move a lot more difficult. My only comment on this would be maybe let people know if they get that truck it doesn't come with a moving ramp. Next time I'll get a 15-footer if I need a small job it's not that much more.

JOSH V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

I love this location. The people are very friendly and easy to work with. No matter what the situation, they have always been able to supply me with whatever suits my needs. I will continue to rent from this location. I have suggested to my friends that they do the same. A+++++++++

JULIA D. 
Évaluation :
5

Everything was good easy and affordable. Thank you !!!

Anna marie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriella H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra G. 
Évaluation :
5

Easy transaction, fast and friendly service. Would definitely use this location for any future truck rental requirements.

BARBARA C. 
Évaluation :
5

It was a very good experience. Friendly and helpful people behind the counter make the difference.

Cherylyn D. 
Évaluation :
1

I have never been treated by a person or a business the way I was treated by the worker at this U-Haul location (wouldn't give his name). I have rented from U-Haul on numerous occasions. I would not return to this location again and it's only 2 miles from my house, I will travel to a further location if I use U-Haul in the future.

Desiree S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terri R. 
Évaluation :
4

Had difficulty entering gas amount in on website. Had to try several times to complete the turn in process.

Kathleen V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD B. 
Évaluation :
3

The guys working there are very friendly.

James E. 
Évaluation :
5

Very helpful, he did it all.

Salvatore A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaio D. 
Évaluation :
3

The App needs some work. When we returned the truck we tried to upload photo's with the app, as directed, but it would not go through. We had to end up going to the website to complete the return.

Benjamin S. 
Évaluation :
5

Nothing they did good. They got me what I needed on short notice

HEATHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie L. 
Évaluation :
5

Internet service was very poor which made for a few minutes of wait time other than that friendly knowledgeable service I'll rent there again no doubt

BRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim K. 
Évaluation :
5

The cup holder in the truck wasn't sufficient for holding a standard travel mug. My coffee cup tipped over several times and eventually fell out of the holder and spilled all over the floor.

Barbara T. 
Évaluation :
5

Seriously, Tom went well above and beyond to help my trip a success. From the first call to allowing me to hug him goodbye, I will never forget the kindness he extended to me during a very stressful move. I must have called him 15 times and he was not only cheerful about my anxieties, but calming, helpful, and professional at every turn. I am eternally grateful to him for his assistance and friendly face.

Danielle D. 
Évaluation :
5

The staff was friendly and helpful.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara O. 
Évaluation :
5

The rental process was smooth and easy. Truck was ready and in great condition.

jeff G. 
Évaluation :
3

The interior of the truck smelled terrible like smoke. After we picked it up we spent 4-5 hours wiping the inside of cab out and disinfecting the interior to get rid of the odor.

Pamela G. 
Évaluation :
5

The staff was very friendly and helpful! No issues.

Harold R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debora G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grand R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel F. 
Évaluation :
5

The truck and trucks functionality were good, though I don't know why the loading ramp was removed, that was an overall stupid idea. The U-haul employee that was supposed to handle my rental contract that day never showed up and the facility (Grand Rental Station) and subsequently left the employees there “holding the bag.” Then , I call your customer service number because of said U-hail employee not showing up. While this person was polite, the steps I was told I had to take after she changed my rental agreement to a 24/7 pick up (whatever that is) would have been a MAJOR inconvenience. Had it not been for the employees at the pick up facility going the extra mile and helping me out, I just would have left. Then upon attempting to return said truck your app wouldn't let me upload photos of the truck so that I could check it in. So again, I have to call customer service, talked to a helpful gentleman who at least got the truck listed as “returned.” He also put in a request to waive the $20 fee for having a U-haul employee checking in the truck. It's a sham having paid what I paid considering all the crap I went through.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
5

Just make sure all extra items to be included are in the truck. I rented a dolly and it wasn't there.

Lana S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

We preregistered everything online, including submitting driver's license, however still had to redo everything at store. online stuff did not save any time. It just took more time for us to scan and upload photos etc. Not happy about that.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gretchen M. 
Évaluation :
5

100 % great customer service.

Maria T. 
Évaluation :
1

WOULD LIKE TO SPEAK TO AN AREA MANAGER!

Michael B. 
Évaluation :
2

While the truck and trailier where almost ready to go upon arrival, it took an hour to get the paper complete. The manager called ahead after isdues in kitittaning picking up an auto transport. The original location provided to pickup the truck didnt have it so we had to travel an additional 20 minutes out of the way, and the truck was supposed to be in Indiana PA. No truck review was done until i called out allot of scrathes and damages on the truck sides. Many unmarked after pointing them out. Some where marked, but many where left unmarked and was told it wasnt something to be concerned about. Nothing was reviewed, just sent to my email and we where so delayed we lost some of our helpers and needed to rush home.

Travis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

autumn S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda K. 
Évaluation :
1

I arrived at my scheduled pickup time between 8-8:30 and was the only customer. It took 40 minutes of waiting to process my reservation. Thirty minutes after I left, I received a call to bring the keys back - they gave me the wrong truck. The associate who called me was not apologetic and overall, just rude. When I arrived, the correct truck was not ready and when I said that I was on a time restriction, I was rudely advised, "well I guess you'll just be late". They didn't go over the truck with me, or the contract at either time I arrived for truck pick up. Uhaul themselves, were wonderful. I called and spoke with Matt first, w ho credited my rental fee back and then later, when I returned the truck, called to speak with Isaac because I did the drop off and then responded to the text message, which needed pictures and such to complete return. Isaac had advised that if I was charged the $20 return fee to call back for refund, because the location didn't advise that completing the return online was a requirement of the new process. I had rented several times at that location, over the years, and would just drop off after hours and place key in the after hour drop box, with no further action required. Uhaul was wonderful, I will never rent from the North Apollo Grand Rental location again.

sarah B. 
Évaluation :
1

I reserved a uhaul online. All I was supposed to do was go pick it up using my phone. I got there and had to wait inside for 1 hr because my guaranteed truck was not there. Uhaul said they would refund me 50 if my guaranteed truck wasn't there. Never happened. I am very upset

Chelsea B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth E. 
Évaluation :
1

There are at least 4 or 5 U-Haul locations in and around our town but we had to drive 35 minutes away to pick up the trailer. Once there the trailer couldn't accommodate our hitch and the dealer had no others. We had to find an auto parts store and buy a new hitch!

pamela C. 
Évaluation :
4

I had to drive out of my way to get the equipment, but in all the service was very good. thank you u-haul.

Roger T. 
Évaluation :
5

Great customer service too!!

nina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina V. 
Évaluation :
5

Very satisfied with the service .. much better than the service we didn't get at the new U Haul in Lower Burrell from Tara.

doug B. 
Évaluation :
5

Late night drop off. Very clean

robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael B. 
Évaluation :
5

Nothing - it was perfect. The gentleman that handled out rental was wonderful and very helpful. This is where I will go for any UHaul needs in the future and will recommend to friends that are moving.

Melissa H. 
Évaluation :
5

The gentleman working there did a great job and was very respectful.

Nathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
3

charges to my credit card was $10 over my computer receipt. and rec. disappeared before I could print.... will be calling on Monday when they are open.

CAROL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff D. 
Évaluation :
4

Easy in / Easy out. I would use this location again if I decided to rent another U-Haul.

Kirk M. 
Non les évaluations ont été soumises pour cet établissement.

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