Évaluations des clients Grandview Mail Box Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Grandview Mail Box Service

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Irene V. le

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Great experience, helpful manager.

Kevin S. le

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I paid for a dolly which I never received and the hassle with trying to check in and receive the truck ate into my 2 hour window by about 30 min. The truck also had close to no fuel in it.

Deborah C. le

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The process was easy and the van was great. Exactly what we needed for our move.

Soumya M. le

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Keep up the good work.

Luisa T. le

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Le client n'a pas laissé de commentaire.

Rick B. le

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I have rented from this Grandview Ohio location many times and each time was an excellent experience. The manager, David, is super helpful and knowledgeable of everything I might need. I'm already looking forward to my next rental there.

Gina B. le

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Le client n'a pas laissé de commentaire.

Trevor D. le

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Le client n'a pas laissé de commentaire.

Beth D. le

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Le client n'a pas laissé de commentaire.

Thalia R. le

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Great customer service at this location, the gentleman at the front desk was very helpful and welcoming. Would definitely come back!

karen A. le

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stay open later

Ushasi D. le

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Le client n'a pas laissé de commentaire.

Erin R. le

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Le client n'a pas laissé de commentaire.

Matt H. le

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Great experience. Thank you!

Aric B. le

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Le client n'a pas laissé de commentaire.

Aubrey L. le

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After one minute of driving I realized the truck was at 3/4 tank instead of “full” like the representative said it would be. It was too late to turn back and have him look at it, so I continued on. When I filled up the tank before returning the truck I put more in than I used but I still got charged for gas I didn’t use. It would be appreciated if you kept a more accurate count on the gas so that you’re not charging the wrong people.

Simon K. le

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Le client n'a pas laissé de commentaire.

Daniel B. le

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The process for actually picking up the van was ATROCIOUS. It took me OVER AN HOUR from the time I arrived in the parking lot until I left with the van! The website we were pointed to use was incredibly slow, taking 1-2 minutes for each time I had to tap on a button! There were a very high number of steps, with no warning ahead of time how long it would take and how many steps were involved. Several of my photos were "rejected", the page just reloaded without the upload working. Also, several times an error message about the site being "at capacity" appeared. At one point I had to start over! And then, after I had done all of the photos, there was a message about needing to have my rental approved. Why did that happen then? The entire process was just such a mess. I have rented vans plenty of times from U-Haul in the past, in person, and I would do that again without an issue. However, I will NEVER do this 24/7 phone-based rental again and have warned my friends against it as well. PLEASE invest in better systems that work correctly and have a more user-friendly experience and have the appropriate capacity levels.

Timothy P. le

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Le client n'a pas laissé de commentaire.

Stephanie W. le

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David is fantastic! He was very friendly and helpful when it came to renting the truck. I will be definitely considering this location again in the future!

Maureen H. le

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Le client n'a pas laissé de commentaire.

Rick B. le

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David, the manager is a delight, always helpful and careful to explain the rental. He's also super knowledgeable about additional things you might need like a dolly or pads. I love renting at this location . Thanks David and thanks U-Haul

Cassandra Y. le

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Le client n'a pas laissé de commentaire.

Patricia B. le

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Nothing

CONNOR C. le

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My gas gauge was only at 5/8 of a tank. The app said it was at 3/4. I tried to change that it was only at 5/8, it the camera on the app/checkout website would not work, so I had to accept that there was 3/4 of a tank even though that was not true. I have a picture of kt

SARAH C. le

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great experience

Angela S. le

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Great customer service. Appreciated the help since the App didn't work.

linda W. le

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Le client n'a pas laissé de commentaire.

Andrew M. le

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The app was not intuitive and froze multiple times. I was not able to successfully return my truck using the app. I have a brand new Google Pixel which runs prefectly, so I know it's not an issue with my phone. I won't use the app again.

Maria L. le

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Le client n'a pas laissé de commentaire.

Lauren W. le

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Le client n'a pas laissé de commentaire.

Amber P. le

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Very kind man at the rental office - great customer service! Clean and well maintained vehicle. Easy pick up and drop off. I will definitely use this rental site again if needed!

JD M. le

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Super quick and convenient

Rick B. le

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I'VE RENTED FROM THIS LOCATION MANY TIMES. THE OWNER IS A VERY FRIENDLY AND A DELIGHT TO WORK WITH AND THE EQUIPMENT IS ALWAYS IN EXCELLENT CONDITION.

Samuel W. le

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Used the app to pick up the van. Easy experience. And the van was new, had a back up camera too!

Paul M. le

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Le client n'a pas laissé de commentaire.

Paul M. le

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Great personal service.

Dora W. le

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Le client n'a pas laissé de commentaire.

Kelsey P. le

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Le client n'a pas laissé de commentaire.

Julie W. le

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Le client n'a pas laissé de commentaire.

Steven S. le

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Le client n'a pas laissé de commentaire.

Julie P. le

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I've used this location multiple times and every time I have a great experience.

Kendall S. le

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Le client n'a pas laissé de commentaire.

Kristen C. le

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The gentleman who helped me went above and beyond to help facilitate my rental and I really appreciated his help. A+ customer service!!

Rick S. le

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Le client n'a pas laissé de commentaire.

Suzanne J. le

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great

Nathan F. le

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Le client n'a pas laissé de commentaire.

JOVAN P. le

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Le client n'a pas laissé de commentaire.

Lindsay C. le

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Le client n'a pas laissé de commentaire.

Christopher Y. le

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Le client n'a pas laissé de commentaire.

Shamsul A. le

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Le client n'a pas laissé de commentaire.

Edward S. le

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Le client n'a pas laissé de commentaire.

Kaushik R. le

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Le client n'a pas laissé de commentaire.

Gary B. le

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Le client n'a pas laissé de commentaire.

William W. le

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Le client n'a pas laissé de commentaire.

Yongjun K. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Le client n'a pas laissé de commentaire.

Andrea S. le

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Le client n'a pas laissé de commentaire.

Rick B. le

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David, the manager was extremely knowledgeable, friendly and helpful. Suggested ways for our week long rental to save money and the van he provided was almost brand new and super clean. HIGHLY RECOMMEND this location.

Brad A. le

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Le client n'a pas laissé de commentaire.

Nancy T. le

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Le client n'a pas laissé de commentaire.

Heleno V. le

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The APP pick up system. Need to be more flexible, after cred card info, pictures dive and personal, i was dined pickup due to missing call to other number (my wife didn't respond)...

James C. le

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Truck smelled of smoke.

Nick J. le

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Le client n'a pas laissé de commentaire.

RICHARD G. le

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Le client n'a pas laissé de commentaire.

Jason C. le

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Great location! Wonderful customer service. The vehicle was fantastic! New pick-up truck. Very clean.

Charles D. le

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Excellent customer service, plus clean well maintained vehicle. I will absolutely use this location again when needed. Thank you!!!

Carol W. le

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Le client n'a pas laissé de commentaire.

Bryan C. le

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The Ford van I rented was great. Plenty of room, powerful, good fuel efficiency, comfortable and well equipped. I would rent one again.

MITCH M. le

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Le client n'a pas laissé de commentaire.

Christopher K. le

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Le client n'a pas laissé de commentaire.

Melissa K. le

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It was a bit of a challenge to access the equipment via the 24/7 method but all of the customer service people were very nice. From the gentleman who helped me make the reservation to the 3-4 ladies who worked on getting me into the vehicle on the day. Everyone was professional and polite and they credited me money back bc it was a bit of a fiasco getting things started. But everything was handled well and I will definitely rent again.

DEAN B. le

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Le client n'a pas laissé de commentaire.

Christopher W. le

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Le client n'a pas laissé de commentaire.

Rosemary J K. le

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Le client n'a pas laissé de commentaire.

MOHAMED M. le

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Uhaul Location is not clearly visible within the strip. But, service and equipment were great.

Michael C. le

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Le client n'a pas laissé de commentaire.

STEPHEN F. le

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I very pleased with my experience and the persotention of the managnal at

REBECCA C. le

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Le client n'a pas laissé de commentaire.

stephen V. le

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Le client n'a pas laissé de commentaire.

Sharon K. le

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This is the second time I have rented from this location and had a great experience. Dave does a great job.

Tiffany U. le

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The drop box to return the key did not have a large enough opening to fit the key. I tried calling the location directly but there was no answer and voicemail box was full. I called customer service and they contacted the location manager and I ended up just having to leave the keys in the truck. I couldn't have possibly been the first person with this issue so it would have been helpful if there were instructions at the drop off location or a larger dropbox. Everything up to that point had been very convenient with the mobile app pick up and drop off. It just ended with a frustrating experience trying to return the key, which I felt like should've been the easiest part.

Rick B. le

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On rental last month battery died and auto service person was clueless how to start. On this rental, "BRAKE SERVICE REQUIRED" warning went off while driving on expressway. While the location at this location is a joy to work with, Uhaul clearly needs to do better PM on these vehicles.

Sean W. le

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Le client n'a pas laissé de commentaire.

John M. le

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Service was courteous and professional. This location provides excellent service, highly recommend.

Allyson S. le

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It would have been helpful if the vendor showed how to start, unlock and where the gas tank was on the vehicle. The steering wheel was locked and I had great difficulty starting the truck.

SONIA D. le

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Perfect!

Eric K. le

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I rented at this location because I was referred by UHaul after the original rental location was not open when we arrived for the pick-up. Because of this, we started our move 1 1/2 hours late, which meant that we arrived at our destination late and in the dark (bad!). What is the point of UHaul "guaranteeing" reservations? In the future, should I need to rent for a move, I will have to plan according to UHaul's circumstances. Shouldn't the opposite be the case? This is terrible corporate customer service.

Cody B. le

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Friendly clerk.

Rick B. le

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I've rented from this location before and it's always been a great experience. The manager is friendly and easy to work with and the equipment is very clean inside and out. As a result, I've already booked my next two rentals. Thank you U-Haul

james B. le

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Le client n'a pas laissé de commentaire.

Susan H. le

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Le client n'a pas laissé de commentaire.

Tyelene T. le

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Le client n'a pas laissé de commentaire.

Dorothea S. le

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The rep was friendly and helpful. He even walked out to the van with me when I picked it up! The last time I used a uhaul the rep was surly so this was a nice surprise. Customer service is everything. Two thumbs up.

Caiyu W. le

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Le client n'a pas laissé de commentaire.

PATRICIA W. le

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Very convenient

Rachit A. le

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The place had parking and was quick in processing the paperwork. The proprietor was a cool guy. I wish he had provided Ford Transit instead of GMC Savanna.

Pat L. le

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Very good experience

Rhodes B. le

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Fix corp IT SYSTEM. Delays and inconveniences customers with submission/printing delays

ed C. le

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Thanks