Customer Reviews for Grant Rd Storage
(Concessionnaire U-Haul dans le voisinage)

676 évaluations

13330 Grant Rd   Cypress, TX 77429
(Louetta)

(281) 251-6329

Heures d'ouverture de l'établissement

  • Lun-dim : fermé
Heures d'ouverture spéciales
  • 5/18/2022 - 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(281) 251-6329

13330 Grant Rd
Cypress, TX 77429
(Louetta)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun-dim : fermé
Heures d'ouverture spéciales
  • 5/18/2022 - 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

We picked up the unit with a missing taillight/blinker. Missing running light lens cover, and one running light that was burnt out. Sent us to another location to get fixed, they couldn't fix it, sent us to another location, they couldn't fix it. The third location sent us to another location and they swapped out the trailer. Process took 2 and a half hours pulling the defective trailer all over houston. The final location was the most helpful.

Sandra O. 
Évaluation :
5

When booking, we requested an appliance dolly and furniture pads but both were unavailable at the location. No fault of the owner at the location, but improvements could be made for online booking to make sure the location has the necessary resources available before allowing someone to book. This is the second location this has happened to us so it is a common problem for Uhaul. Again, fantastic gentleman to work with at the location, uhaul needs to fix online booking process for moving equipment.

CHASE R. 
Évaluation :
5

Everything went fine very professional and courteous

Tommy L. 
Évaluation :
5

Couldn't have been any easier. The gentleman there was helpful. Got the trailer hooked up and got me on my way quickly. He instructed me on what to do if I returned the trailer after 5pm because the office would be closed then.

Andy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erwin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken N. 
Évaluation :
5

Very helpful advisor who handled the paperwork in a very efficient and friendly manner. Surprisingly good service compared to UHaul locations I had used in the past in other areas.

KYLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

Customer service at Grant Rd Storage was great and very accommodating. UHaul customer service was very helpful and very responsive as well!

Steven B. 
Évaluation :
5

Excellent service

Johnny W. 
Évaluation :
5

The guy behind the counter was nice and answered my stupid questions. 5 stars

DONOVAN P. 
Évaluation :
5

This was an excellent location to pick up and return my uhaul rental. Great customer service! Would recommend to any and all looking for truck rental!

CARL S. 
Évaluation :
3

Quick and easy

Natasha P. 
Évaluation :
5

Front desk gentleman is very respectful and helpful.

Mustafa A. 
Évaluation :
5

We dropped it off and left the key in their drop box. I have used this location many times and they do a great job.

JOSEPH D. 
Évaluation :
5

The inside could have been swept better and the lift handle was cracked.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Win B. 
Évaluation :
5

Easy in and out as well as convenient drop off.

CHRISTINA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITCHEY H. 
Évaluation :
5

Very friendly manager, even help me to repark the equipment

SienFong G. 
Évaluation :
5

I rent uhauls all over the country; and good customer service is always appreciated!! Thank you for the customer service.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Great customer service. Well managed.

Johnny T. 
Évaluation :
5

The after hours turn in feature on the Uhaul app, never has worked correctly on the first three turn ins I have done. I play in a country band, so my main day to turn my trailer in is on Sunday, and the app never accepts the photos. Fortunately the gentleman at the location has always been there by accident and handled the turn in on Monday for me. But it would be easier and make the customer feel better if the app was working correctly. I have called in to the 1-800 number and reported it every time, and I always take pictures on my personal phone for proof if needed on Monday.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonard G. 
Évaluation :
5

Very professional staff. Gentleman was courteous and helpful for quick rental and provided assistance in his off time, after hours. Hope to use, this location, again.

James W. 
Évaluation :
5

So quick, was in and out in less than 10 minutes. Le service a été excellent.

TRACIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
4

Efficient

Patrick P. 
Évaluation :
3

Not this location problem but I was sent to two other u-haul pickup locations that morning. I was driving to all these different locations because of unavailability of truck I reserved. I received my rental an hour and a half late and further away from the location that I needed to be at. Overall did not have great experience with u-haul rental.

Anne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
5

gentleman was friendly and helpful

CHRISTOPHER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERT F. 
Évaluation :
1

Have rented 5 r 6 trucks n recent month or two and this by far was the worst. Drives like crap worse than a tractor and definitely not something I would put on the road. Rained overnight and my belongings got soaked - I guess the roof wasn't guaranteed to protect from a light rain ! Manager btw could use some basic people skills bc you don't talk to people the way he did. And last I drove 11 miles and put exactly 2 gallons at corner gas station - even left receipt on the dash yet he charged me another 2 gallons - for 11 miles !

wayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl R. 
Évaluation :
5

Vary cool and knows the system

BENJAMIN H. 
Évaluation :
5

The pickup process was too long. The pre check in did not make it any quicker. More needs to be able to be completed before pickup. The location was great though

Kevin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rayth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

Great service.

Merton H. 
Évaluation :
3

Our instructions stated the keys were in the back of the truck when we picked up to have contactless delivery. We had to go inside to get the key after searching and searching an searching. The employee inside at this location was not at all friendly.

PATRICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia K. 
Évaluation :
5

I didn't get a receipt and the truck wasn't checked-in until the Monday after the Saturday I returned it. It wasn't really a problem. It just made me a little stressed about potentially being charged.

Douglas R. 
Évaluation :
2

I reserved a dolly, pads, and a furniture dolly for my move. Well in advance. The location did not have them, didn't obtain them AND DID NOT TELL ME UNTIL I PICKED UP THE TRUCK. INEXCUSABLE POOR CUSTOMER SERVICE. Created a real crisis, requiring me to purchase a dolly at a hardware store for 1 use.

Bill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john M. 
Évaluation :
3

Can of truck smelled very strongly of cigarette smoke. Interior was covered in dog hair. Trailer wiring light plug didn't work. Was sent to different uhaul store for repair, that store didn't repair truck. I was given a truck and trailer with NO brake lights and told to drive it around to find a store that would fix it or drive out to call roadside assistance. Not only did anyone even bother to help facilitate an actual fix (maybe offer to call roadside) they encouraged me to take an unsafe truck/trailer and leave.

Jeremy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant J. 
Évaluation :
1

First the truck don't have any equipment the gentleman was working there he gave me a different location to go pickup the equipment the second location was out and I went to four different locations to pick the equipment but no one got the equipment which is i got charged for the mileage because they didn't have any equipment for the truck which is i went and bought my own equipment.Thanks for this service which the customer has to buy his own equipment

anas S. 
Évaluation :
3

Be more kindly

Victor S. 
Évaluation :
5

Very nice and professional people

Paige L. 
Évaluation :
3

Give a discount off $530 truck rental fee when you are told the a/c is out! My husband and son had to drive 2 days threw several storms with windows up and no a/c. It is hot out right now and that made a hard drive miserable for them.

DANIEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JR T. 
Évaluation :
2

I ordered blankets and a large dolly that were not available at time of pick up. At check out, the person wanted to send me a receipt without letting me know what all of my charges were and not checking out the truck/equipment before I left. The helpers (Marine Movers) that were requested and paid for were not available by phone and did not show up. The uhaul representative on the phone could not help. The uhaul person at the counter was not helpful and rude.

Denise V. 
Évaluation :
4

Plenty of room, drop-off/checkout online process was easy.

Travis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly C. 
Évaluation :
5

Nothing here, it was great

Manuel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
4

We were not able to process the pick up and drop off using smart devices and we dis the formalities as there were staff of u haul at this location at both time.

Steve M. 
Évaluation :
3

Truck handled horribly because it needed front end work. Truck shook and meandered all over the road. Steering wheel had 3-4" of "play." I doubt there was a single tie rod end or other front end component that had any serviceable bushings. It was a safety hazard.

Charles K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
5

Nothing. All is well

CONROY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie B. 
Évaluation :
4

Last time (not from this location) a bearing burned up on trailer axle, 4 hr down time. This time a tire blows out, 2,5 hr downtime. Dangerous equipment, never recommending. If I can find another company I will, this sort of thing should never happen, much less two times in a row. Looking at the tire on the one that did not blow , it was ran low on air for an extended period by the tread wear, very uneven.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia B. 
Évaluation :
5

I had an absolutely great experience. Truck was ready and check-in process was easy and seamless. Return process was just as speedy and easy. Will definitely rent again from this location in the future.

JASON P. 
Évaluation :
4

The equipment was there when we scheduled it. The check out and check iti went so quick and effortless. I would definitely use this location again if we were in the area.

Karen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ingrid G. 
Évaluation :
5

I rented the truck during off hours. Through the app, I was able to do it relatively painlessly. The truck was clean, worked well and most importantly, there were no surprises.

Luis L. 
Évaluation :
5

Very professional

John B. 
Évaluation :
4

I dropped of the trailer and the agent confirmed th return and told me an email was sent to me.

Richard J. 
Évaluation :
5

This is the third or fourth time I have utilized this location and it is outstanding.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
4

Provide a kit to sanitize equipment before leaving.

Adolfo C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond K. 
Non les évaluations ont été soumises pour cet établissement.

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