The manager of the shop forgot to wear his glasses and mixed my contract up with someone else's, saying I owed another $6000.! even though the odometer registered a different number than the actual truck! However, the truck was fabulousâ€¦..smooth ride, comfortable seats, easily drivenâ€¦mountains and all.Kerry G.
Customer Reviews for Grants Small Engine Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Victoria, BC V8M2B4
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h30 pm
- Sam : 9h am à 3h30 pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/1/2022 - 7/2/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Charged twice for 1 day! and agent was uselessAdrian B.
The owner at Grant's (presumably Grant!) was very accommodating as we were late to pick up the truck and ultimately came by the next morning to get it. Very efficient in getting the truck and it was clean and ready to go.Juan A.
Provide paperwork documents.Boris G.
Very friendly and helpful with all my questionsFrank H.
Back of box was full of dry-wall dust Had requested truck at a certain location. Had to pick it up 15km across town, than was charged for over mileage due to different pick up location.Graham C.
The trailer did smell like a whole bunch of beer empties, but clean otherwise.Ernie C.
My reviews here conflict because the guys were great at answering my questions and easing my concernsâ€¦but nobody went over anything with me on the truckâ€¦just gave me a key. The truck was filthy inside had obviously not been cleanedâ€¦I had to myself with bleach and water. The hood latch on the truck did not workâ€¦needed two people to openâ€¦one to pull up on the hood while another pulled the latchâ€¦which made me wonder when things were checked last. Also I did not receive the size truck I had reserved but bigger than I wanted or needed but was supposed to still have it at the price of the smaller but was not charged accordingly. Still awaiting a refundâ€¦but this had nothing to do with Grants location but uhaul itself as Grants is just a pick up locationâ€¦so if needing any supplies you still need to go to a uhaul locationâ€¦which then sold me a lock that didn't fit to lock the truck Shawna S.
Fast, friendly, effective.Rebekah A.
Le client n'a pas laissé de commentaire.martin R.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.Stuart P.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Ross M.
Le client n'a pas laissé de commentaire.JAMES E.
Le client n'a pas laissé de commentaire.Dave M.
Le client n'a pas laissé de commentaire.Todd S.
Great service & very accommodating despite having not called in advance.Gemma C.
Le client n'a pas laissé de commentaire.DONNA W.
Le client n'a pas laissé de commentaire.Keith G.
Le client n'a pas laissé de commentaire.Liz M.
There was no issue with the pickup location, the issues I encountered were solely with the processes and systems provided by Uhaul. I paid alot of money to reserve a truck for a move with a very strict time-line. The day prior to my scheduled pick-up I received a call from a Uhaul representative informing me that they dont have a truck at the location I chose, so my only option was to pick one up 10 km from my home. In addition, the truck was not clean(!), and had Arizona license plates. Not good for multiple obvious reasons being a Canadian driving across BC.Tim O.
All good for the drop offgary S.
Le client n'a pas laissé de commentaire.Isabel A.
Le client n'a pas laissé de commentaire.tyler B.
Space was limited so drop off for a 26' truck was hard. And Uhaul doesnt have this location easily accessible on their website for some reason making it hard for booking nd on their side for pick up and drop off.Jenna P.
Le client n'a pas laissé de commentaire.Ryan K.
Nice friendly guy who waited on us but wasn't too organized, laptop not plugged in, had trouble filling out the reservation but a really nice guy.dan B.
Le client n'a pas laissé de commentaire.Malcolm H.
Worst customer experience I have ever encountered in my life. From reserving the truck to dropping off including 2 calls dealing with the call center, the whole process is a disaster. First time in my life got hang up from a call center agent too. So remarkable.Bofu L.