Évaluations des clients Graves Rt 66 Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Graves Rt 66 Service

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Idella Z. le

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Le client n'a pas laissé de commentaire.

Clinton M. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Le client n'a pas laissé de commentaire.

steve S. le

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very efficient, great people and customer service

JOSEPH F. le

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Grave's Uhaul exceeded my expectations for customer service and meeting my needs with this 15' Uhaul truck!

Troy W. le

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Le client n'a pas laissé de commentaire.

gloria V. le

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We rented a truck for a Friday but couldn’t pick it up to move cause the interstate was closed due weather. We asked if we could pick up the truck the next day at the same time and they said that was fine. We received a call later telling us that the truck was leaking water and that the truck we needed would not be available the next day at this location so we would need to pick it up from another location. My son went to the uhaul storage location to confirm which location had the truck we needed and was told that the location downtown had it and they would forward the reservation to their location for a 9am pickup the next day. The following day my son showed up at the downtown location at 9 o’clock and no one was on site. He was informed by another gentleman that they were on their way but it would take 45-60 mins to get onsite. Once they arrived on site (an hour after the reservation time) the representative could not locate the reservation and my son had to pay for the truck. The price on the receipt I received is lower than what he was actually charged as well. Not happy with the downtown location and your reservation system right now.

james A. le

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Nothing I'm happy

allen M. le

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You show me bring the trailer back after 9:30 pm, but I had it back at 5:07 pm. No big deal I guess tho. The guys were very helpful, hooked me up right away. Thanks.

Craig L. le

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Le client n'a pas laissé de commentaire.

Greg N. le

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Everyone was very polite and it only took minutes to turn in the truck.

Tina S. le

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we dropped off the uhaul in our state 2 days early and put gas in, the guy had to change everything because his tablet was charging us for gas and wouldn't refund our money. This wasn't the experience we wanted! I am glad though that everything worked out, except for our interest rate...

James W. le

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Le client n'a pas laissé de commentaire.

lia M. le

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I reserved a truck at 4011 Stockton Hill (I see them clean truck before put back on lot), but was told to pick up rig (truck/car hauler) at Andy Devine. Ok, so when I got there, I opted for a 26' truck as I thought I may not have enough room in a 20' truck. It took the guy 1/2 hr to get computer to accept...something...then my biggest complaint was the windshield/mirrors were so dirty, I had to clean them as I couldn't see out of them!. Also, they did not show me the hauler fender folds down, so I had to play Nascar Driver and climb out of my window, then figure out how to get the window back up enough to get the key in to put the window down when I got to my location. Fortunately, I stopped at the Stockton Hill location, to have them help with the chain hookups to my car, and they explained the fender folding down.

Ryan F. le

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The only problem that I had was I rented the vehicle for two days and was charged for three contacted customer support they are working on it right now other than that my experience was good

Kathryn M. le

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Even with construction, it was an easy check-in and completion.

Chris B. le

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Dropped off at graves route 66 the best customer service ever really enjoyed doing business here will return many time's very helpful love these guys

David W. le

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An obvious spot with a sign and a button to push for U-Haul service only

Carlos C. le

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Super friendly and eager to help just great

SCOTT V. le

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No one on duty

Charles L. le

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Le client n'a pas laissé de commentaire.

CANDY J. le

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Great people

Jesse G. le

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very professional and courteous staff

Lindsay W. le

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Our uhaul reservation could not be found when we went to pick up our uhaul. We were picking our truck up early for loading and the trailer was being picked up at a later time. When we went back to get the trailer we were charged $300 more than the initial price on our reservation. The changing prices and inability for Uhaul to have all our equipment that was reserved a month in advance at the original pickup spot (Kokopelli Storage in Kingman, AZ) was frustrating. The men at Graves were very nice, but could only do so much.

Paul W. le

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Close this facility down. A representative needs to go out to this location and just see how they do business. The person didn’t know how to operate the computer or a smart phone. Was bleeding from the nose and getting it on the paperwork. Using foul language. Wearing loose pants underwear showing and had extremely bad body odor

Gary D. le

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Great people to deal with

DENNIS P. le

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Very small and limited inventory. No U-pods on site.

Clyde C. le

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nothing at this time.

mathew G. le

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Le client n'a pas laissé de commentaire.

Sebastian C. le

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Nice people.

Pierre V. le

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easy going was good

frank M. le

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Everything was fine, it just took a long time to take care of the paperwork. The people working there were very friendly.

Richard F. le

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Le client n'a pas laissé de commentaire.

patrick A. le

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Roadside assistance can be greatly improved. Are experience was Extremely Negative except for Dora Lee and Byron. After the trailer broke down 20 miles west of Needles, CA on I-40, we were left stranded on the side of the road for about 6-1/2 hours waiting for assistance. This is unexcusable. If it hadn't been for Dora Lee, we may still be sitting there. It was over 100 degrees and we were travelling with our cat. U-Haul put is in an unsafe and extremely dangerous situation. Due to lack of communication with roadside assistance (on hold for extremely long times, multiple disconnections, differently personnel, started over each time, etc.) we felt abandoned. U-Haul did compensate for a portion of the hotel, the $75.00 in fuel used sitting on side of road to keep A/C running, and the trailer rental. While this compensation is better than nothing, it still left us feeling poorly treated by U-Haul.

Rebecca R. le

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Le client n'a pas laissé de commentaire.

robert P. le

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Le client n'a pas laissé de commentaire.

MICHAEL E. le

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Le client n'a pas laissé de commentaire.

steve S. le

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It's my go to spot (Uhaul Trucks) always has what I need and equipment is ready when I arrive. No need to go out of my way to another place. Great guys great service.

john B. le

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very good

Denese H. le

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Leak free trailers, our stuff was totally soaked and major damage. Will be filing a claim. Fill free to contact me ty

MICHAEL E. le

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Le client n'a pas laissé de commentaire.

ROBERT J. le

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The. Men at the station where great. I signed up for the quick sign in but still had to use my card again. Hope there is no double charge. But U-Haul really rocks. Thank you

steve S. le

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I'm a small company man .I've been going to Stockton hill store for quite awhile and figured Id try something different.. Worked out great. The type of place I like People actually working. The service was absolutely amazing kudos to the hard working men at graves66

Sean N. le

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The first tralier they tried to give me had a blown out tire, the secound one had no safety chains and the thrid one they gave me had no breaks and was all over the road unloaded as soon as you went over 30mph went about 3miles and returned the tralier back to the same location and Called AAA and had the vehical towed back to las vegas.

GERARDO M. le

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Le client n'a pas laissé de commentaire.

Barbara M. le

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I rented 2-26 ft trucks. There were 2-26 ft trucks here but Josh said only one was assigned and we would need to go to another location for the 2nd truck. What???? I reserved online and requested an appliance dolly and a dz pads. They had no supplies here - I did have to go to another location. One hr and close to tears later, finally got the trucks. This location has an iPad and no printer. He told us our fuel level. My name is on my grandsons DL - this is the most inept person I have ever dealt with. Stress on top of moving stress

Anne K. le

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Above average!

LOUIE S. le

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Le client n'a pas laissé de commentaire.

Sylvia O. le

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Excellent service

Doug S. le

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The attendant was injured, so hooking up the trailer was a chore. He did it with no complaints and a great attitude. Above and beyond.

eric I. le

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Josh at the beginning was very helpful and in the end so was Teresa.

Dwight H. le

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The facility was decrepit and dirty. However, the attendant was friendly and courteous.

Chris L. le

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I return the U Haul truck and transporter at this location . The guy there wanted me to park the truck and transporter cuz he didn't know how to back a trailer . Not my responsibility.

Robert M. le

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The guys here got us our truck and trailer right away. Being from out of town we were worried about things, but once we arrived the guys greeted us with a smile and got us on our way, right away.

Debora O. le

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Le client n'a pas laissé de commentaire.

allen M. le

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Very nice man that helped me hook up. Will be back again, thanks. Allen

TOM H. le

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Checked me in on a Sunday without any problems.

Jacob F. le

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Le client n'a pas laissé de commentaire.

Jeffrey H. le

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employee mess up charge me 84 dollars for gas when i only used 18 miles and put in more gas than they gave me i have stahe 4 cancer i end up arguing for an hr or so when i cud have been packinf and moving wasted hr or so. can u imagine charge me 84 dollars for 18 miles absurd. employee also looka like other planet hardly communciate me and keep eye contact and his hand shaky he on drugs. i ahould not have tonpay a penny for this POOR SERVICE AND TIME BWING WASTED

Jerry R. le

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Le client n'a pas laissé de commentaire.

cynthia B. le

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Not very good Customer service. We keep getting charged over the amount it was suppose to be, and then there was additional charges after the the 2nd charge. The deposit was suppose to come off the Debit card. It hasn't. Its been almost 2 weeks now. Not satisfied customers at ALL!!!

David L. le

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The facility is rather old, but that adds to the charm of being a legit Route 66 business. Customer service was good; I was greeted outside the facility by an employee as soon as I pulled up. I did have an issue with leaving a $100 cash deposit, and found out that only a $60 deposit was marked on the paperwork when I dropped it off. I called and spoke to the owner of Route 66 Graves, and she apologized and stated she would mail me a reimbursement check for the difference. So while I would recommend this location, I would caution one to check your paperwork before you sign if renting from this facility.

Peter S. le

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Received a truck with an empty gas tank and caked mud everywhere. Also starting miles were entered incorrectly and would have cost me if the return site didn’t agree and dropped the extra mileage.

Nina U. le

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The Uhaul was on empty, it cost almost $100.00 to fill and got a $34.00 credit. Not only but they discouraged me from getting accident insurance and 2 days later the truck had a rock that hit the driver window. This resulted in me making a glass claim with my insurance and having to pay $400.00 additional.

damian G. le

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Despite never hauling a trailer in my life, the employees at Graves Rt 66 Service were immensely helpful in setting up and driving with the trailer. The employees there are substantially kind and helpful. There are no negative attitudes or smug pretensions - they want to help you pick-up and use the equipment with ease and confidence. You honestly cannot ask for better customer service than what is received from Graves. The service is fast, kind, and helpful. I would recommend Graves over any other location.

RODGER S. le

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Le client n'a pas laissé de commentaire.

Deborah B. le

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I lov uhaul , this is the third time I have used uhaul , Colorado/ calif/ Arizona , Excellent service ever time, the gentleman who helped me at this location knew exactly what I needed and I am so grateful, my experience was fast and more than efficient and made me feel at ease. Thank you

Theodore K. le

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The employee that helped us was friendly, helpful, and knowledgeable.

Richard h C. le

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Quick pick up and drop off. Truck performed perfectly. Very satisfied.

Oscar G. le

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The experience was great, the staff was super helpful and was able to get me all set up with my trailer. It’s a great location and very convenient

Kim H. le

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Both places of business personal was extremely helpful and friendly. Impressed.

Scott L. le

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Great service from the Team.

Roger S. le

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Le client n'a pas laissé de commentaire.

Sally A. le

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Le client n'a pas laissé de commentaire.

Sally A. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Excellent service

kendall M. le

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Le client n'a pas laissé de commentaire.

Jeff L. le

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The construction in front of the return yard caused a little reroutING , but that's not their fault.

louis R. le

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The place was kind of crappy, because the the garage and the lot was all messed up.

gerald W. le

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Great drop off place. Very nice people.

donald T. le

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Le client n'a pas laissé de commentaire.

mark C. le

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Le client n'a pas laissé de commentaire.

Rose Ann B. le

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Employee was very professional and courteous. Made moving a breeze. Kudos to him.

Teresa W. le

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The last time I rented, the young lady had the truck ready and waiting for me. This time the guy took 15 minutes searching the lot to find the truck. Unfortunately the key did not want to come out of the ignition when I parked it. Running lights stayed in whole time, could not figure out how to turn them off. Truck drove very well though.

Edward J. le

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Le client n'a pas laissé de commentaire.

michael B. le

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Nothing right now I was in and out fast no wait time.

Starr H. le

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Customer service was great. He took care of everything. Place was great

Michelle S. le

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Quick and simple thanks!!

RUTH H. le

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This end of the move was perfect.

Mark W. le

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Nothing, everything was great!

Leo H. le

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Le client n'a pas laissé de commentaire.

teresa W. le

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Le client n'a pas laissé de commentaire.

le

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drop off location in Graves Rt 66 Service kingman, az beal street(route 66) is been the greatest place for me to pick up or drop off, there are many other places in the city i have been to once only. for the pass 2 years i have stayed with Graves Rt 66 Service for the great service

Cal G. le

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Le client n'a pas laissé de commentaire.

larry C. le

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Great service. Extremely helpful personal.

amanda W. le

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Le client n'a pas laissé de commentaire.

lewin K. le

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Le client n'a pas laissé de commentaire.

Steven C. le

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Everything went as advertised.

terra S. le

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Le client n'a pas laissé de commentaire.

david S. le

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Le client n'a pas laissé de commentaire.