Customer Reviews for Grazzini's Upholstery
(U-Haul Neighborhood Dealer)

Évaluation :

5

The Gentleman who owns the location was quite kind and helpful.

Évaluation :

5

Perfectly great experience. Easy pick up, truck was great, easy drop off. No issues, super convenient, great proprietor.

Évaluation :

5

Everything was fantastic. The pickup location was prompt and professional. The person even walked me to the truck and helped ensure the mirrors were set and that I was comfortable & ready to leave.

Évaluation :

3

Did a nite drop off. Location difficult to find at nite

Évaluation :

2

Most of the issues were with the uhaul app and website not working, but when I called uhaul they said the business should have been open and it was not. There were no posted hours and it was closed at a late morning pickup and an early afternoon drop off both weekdays. If the app had worked they probably wouldn't have been needed, but since it didn't either time, there was no one there to assist.

Évaluation :

3

Not clear where to park. Closed early on weekday so couldn't get any direction. The app also wasn't working correctly so I wasn't sure after I checked it in, if it was checked in. All worked out in the end.

Évaluation :

5

Jerry was exceptionally helpful, I found the whole experience much easier than I expected and the giant truck so much less difficult to drive them than assumed.

Évaluation :

5

At first I was skeptical since it was my first experience through self service. However I find it so easy, fast , affordable and very accessible interms of location. I highly recommend to anyone who is looking for the service.

Évaluation :

4

Handled the transaction professionally. Efficiently addressed the details and had a good location for parking the vehicle.

Évaluation :

5

This UHaul facility was extremely helpful in helping me remove the tie-downs on my scooter prior to taking the scooter down the ramp and off the truck. The staff stood by to help me maneuver the scooter in the right direction to exit down the ramp. I highly recommend this facility for UHaul services.

Évaluation :

5

Very friendly and he called me to let me know the truck was out front and ready for pick up.

Évaluation :

3

Tell people that parking for returning trucks is available behind the building.

Évaluation :

5

Test your pickup and return website under conditions of low bandwidth. At 100Kbs, it is almost unusable.

Évaluation :

1

I was overcharged from the agreement we had. The gas wasn't full, and I ended up getting charged for it. I wouldn't recommend this to anyone.

Évaluation :

5

Can't think of anything.

Évaluation :

2

The interior was still dirty, it wasn't noticed until after I had already sent out the ok. It also wasn't ready for mobile pickup despite me putting in a reservation weeks in advance and it put my plans an hour late. It was a mess to use the app on my phone to get the driver registered.

Évaluation :

4

No issues with rental or rental process.

Évaluation :

1

Location was closed. Ambiguity on the place to park and the process to drop off as it was meant to be with on the counter. The drop off shifted from person to mobile.

Évaluation :

5

All perfect

Évaluation :

5

Location was great - very close to home. However, I found it difficult to realize that even though they were not open, I could still get the key. Further, I did not fully understand the directions to reach the key to the truck. Also, there was no dolly or pads that I had ordered when I made my reservation. Very disappointing!

Évaluation :

5

This was the easiest experience I've ever had renting anything in my whole life! Totally awesome idea using the app to unlock a box outside the business! Also, you had the truck out front, easy to find...so thank you so much! You even tried to give me extra time for free...wish it was applicable to my situation, but there it was none-the-less.

Évaluation :

5

Getting the truck in the back lot was a little tight but doable. Wasn't sure if I could've left it parked out front or not since the message said "park on the lot".

Évaluation :

5

Mr Grazini was very thorough and professional would highly recommend

Évaluation :

1

Overall experience was terrible! The only thing that went well was picking up the U-Haul with Jerry from your MountLake Terrace Location. He was super helpful but the problems started immediately after pick up. I have to pick up I received a call from another U-Haul location stating that I have been picked up the U-Haul given the time I had given although I had just picked it up from a different location. Once I explain to the customer service rep about me picking up the U-Haul ready and she began to argue with me about the fact that I didn't pick it up and that I needed to pick it up at the location in Everett Washington and as she began to recite the contract that I had with her it was completely wrong and as soon as I try to correct her she kept interrupting me and wouldn't let me speak on my behalf but the contract that I signed and paid for. The customer service rep continued to interrupt me as I tried to explain to her my situation to the point where I had to flat out stay quiet until she finished and let me talk. After attempting again to state my problem she didn't put me on hold and came back saying that she had corrected the error. Everything was fine again until we delivered the U-Haul on January 19 and they're delivering it received confirmation of it and then a day later I was charge $112 without my notification from my bank account about over mileage usage. The usage that I had on the U-Haul had a mild allowance of 510 I'll be returned it using only 484 miles of the 510 so being confused why I was being charged for the over mileage I called the customer service number for U-Haul one of the ladies on the car looked at the contract and she said that they ate we indeed went over and I took pictures of the mileage before picking it up and after dropping it off and let her know that and she apologize she she help me quite a bit but she said that she couldn't really confirm the refund and she had to connect me with some regional manager. Once I connected with the regional manager and explain my situation they to kept in a Repton me and saying that the contract is the contract and it says that we want to give them 210 mileage allowance and I was being charged 112 for over the miles that allegedly went over I took pictures of the contract that I signed and paid for given the mail Laois and I gave them evidence to the differences in the mileage from picking it up and dropping it off which was 480 for well under the 510 mile allowance. At the back-and-forth and sending picture evidence to the regional manager they initiated my refund I was super happy about that but super disappointing that the money was taken out without my permission. However even after the refund has been initiated I asked for a email confirmation about the refund it's been five days and I still haven't received any email confirmation. The regional manager gave me his personal cell phone number to send pictures of evidence of my contract and how we didn't go over the 510 miles and so I kept messaging them for the email confirmation with no response. No I'm still waiting for the email confirmation for the refund and I still haven't been refunded my money and been extremely disappointed in the service in your heart and would not recommend based off of my experience with you all.

Évaluation :

1

Significant fraud. Was charged an after hours service fee not told that this existed upon pickup. Was charged fraudulently for 5 gallons of gas even though I returned truck with the amount of gas I got it with. I only drove 26 miles (probably less). It appears that I'm being charged for the person who used the vehicle after me. I am filing a dispute with my credit card company

Évaluation :

4

I was really impressed by the Customer Service Representative on the phone, and the thoroughness and ease of the phone/mobile checkout process. Nice work!

Évaluation :

5

Your customer service online sucks. Too long waiting for someone to answer and when they did answer, they were not helpful If I did not need a truck for moving I would not used U-Haul. In the future I will look at other rentals

Évaluation :

5

We picked up on a Saturday morning. We had a difficult time with the website and getting the code to retrieve the key. The office wasn't opened for another hour or more, but the person that was there took the time to check us in even though the store was not opened yet. Excellent customer service! Merci

Évaluation :

5

Easy pickup.

Évaluation :

4

The owner was nice enough to open up for to rent a truck on his day off. That's incredible.

Évaluation :

5

Smallest, and best U-Haul I have ever rented from. The truck was immaculate and in good repair. The owner helped me get things done, when my smart phone ability wasn't up to expectations.

Évaluation :

5

This was the best Uhaul experience I have ever had. Friendly, quick, professional service and the vehicle was like new inside. Great experience!

Évaluation :

2

When returning the truck, gentleman very unfriendly and charged us $8 for gas. We put $10 of gas before returning the truck. Total trip of move was 15 miles.

Évaluation :

5

The service was fast and very friendly. Excellent service à la clientèle.

Évaluation :

1

Truck Share 24/7 delayed our pickup by over 2 hours due to "Technical Difficulties" on the app/website. 2 different phone calls to U-Haul totaling over an hour and 45 minutes, multiple transfers to different people who couldn't help. Finally I got ahold of someone who could remote dispatch our truck. It was an absolute nightmare that delayed our 300 mile move by 3 hours total, resulting in hundreds of dollars in extra costs for me due to having to reschedule my moving help. I will never use Truck Share again, and probably won't use U-Haul again.

Évaluation :

1

I was charged $20 cleaning fee and it was clean I have photos of what it was when it was delivered. , 7 miles were driven and was charged for 1,9 gals of gas when only 7 miles were driven? They were not nice and I will not go back to these people again.

Évaluation :

5

Job well done. We'll be using Grazzini's location again.

Évaluation :

1

This agent did not tell me there was a mileage allotment on the truck. I thought the usage was unlimited. Apparently, we went over by nine (9) miles. Also, the location is filthy.

Évaluation :

2

The vehicles are behind the build an hard to see. The owner was nice and pleasant to work with.

Évaluation :

4

The truck have the check engine light on

Évaluation :

5

Thanks for the great service!

Évaluation :

4

I thought your guy was very good personal service and I thought the convenience of the app was good too

Évaluation :

5

Nothing needed to improve - everything was handled in an excellent professional manner.

Évaluation :

3

Got email saying truck was turned in late when rented truck at 2pm returned at 4:45 pm same day so did not like getting that email and having to return to location but the guy was nice ans said all is good.

Évaluation :

1

It looks like a house and there is a tiny sign that says Uhaul. In the back there was one other Uhaul truck and then other cars that weren't for moving. I was nervous to drop off here.

Évaluation :

3

Venue needs better internet to complete order and rental process. Clerk had to call U-Haul and restart the rental order so that I could get the truck.

Évaluation :

2

Was not open on time and when I returned the van it was closed again until 4pm. He called me and said sorry he missed me when was I coming with the keys? I was at another appointment and he acted irritated that I made him wait 20 minutes to return keys. Says he is open from 9 to 5. Van was nice and new.

Évaluation :

5

Nothing, every thing was very satisfactory

Évaluation :

4

make sure that the truck that is supposed to be there is there.

Évaluation :

5

I made a reservation online for a 26 foot truck a more than month in advance. The day before I was to pick up the truck, Uhaul called and stated that there are no 26 foot trucks available and that my only option was a 20 foot truck. Instead of one trip I had to make two trips costing me more time and money. Had I known about this I would have made other arrangements for a larger truck with another company. My experience with renting from Uhaul was very disappointing. Making a reservation in advance was completely pointless when it came down to the truck size. You shouldn't allow me to select a truck that isn't going to be available. Then Uhaul should be able to give me more than 1 day notice that the truck I reserved is not going to be available.