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Bruce H.
Customer Reviews for Grease Monkey Autowerx
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The truck I rented was clean and it operated well. However, there is an issue with the tires. The rear tires on both sides were low on tire pressure. I put air in the tires prior to starting our trip. Also, the condition of the tires was poor. They were summer tires (with a lot of tread wear) which of course performed poorly in winter driving conditions. Once I offloaded, I got struck in the snow right in the driveway and had to get neighbors to push me out of the driveway. You should not rent out vehicles with summer tires on them.
Ivan M.There were yellow lights on the dash saying that rear tire pressure was low, and I couldn't find a way to notify UHaul because I had picked up the truck using the App
Erin M.Speaker in the back of van would be good so that I can hear radio while loading / unloading
Patrick T.Nothing ...the couple helped me out alot and were super friendly.
Russel P.Great service from start to finish...friendly staff and helpful! Definately would go there again if and when i need a truck.
Magpie Daycare -.Windows, inside and out, should be clean.
Dave W.It was closed by the time we got there so we did an email registration.
james D.The Barriere bc location is the worst place I've ever had the unfortunate chance to deal with. My reserved van wasn't ready, the owner was even at location and wouldn't help with my telephone pickup. I had to call roadside assistance for help. James at roadside assistance for awesome! He went above and beyond to help me. Promote this guy as soon as possible. Thanks, Evert Clark.
Evert C.The receiving staff was amazingly quick, both on getting me checked in, and also emailing the final invoice/statement. And very welcoming and courteous. Great job!
Dave W.The reason for the 4/5 is because it is not immediately clear where to take the return as the other rentals are gated off. The staff immediately helped and had all my information on the computer waiting for me to close out the account. When I returned to my vehicle, the trailer had promptly been moved and stored.
Dina C.Nothing.
Russ S.5 Stars! The staff is great, very understanding and pleasant to deal with.
Tina L.No parking at drop off location. Phoned 10 times to uhual to speak with a manager and was eventually hung up on every time while on hold and never did speak with anyone. Then received a bill…. You guys are a joke. Still never received a call back from a manger as i requested 5 times on the phone with different customer service reps who put me on hold or sent me to a different rep then hung up.
shane C.The drop off location seemed impossible to get into with the large unit I had, but the woman was friendly.
melissa P.Professionnel
Bruce W.The padlock at the back is horrible. Took us 25mins to take it off after a phone call to customer service that didn't really know what to do..
Adamo L.They were very organized and friendly...super helpful and the process was super quick:). Would highly recommend this as a pickup and dropoff location!
Lori B.Needs a bigger parking lot
Brent A.Reservation system wasn't working. Had to rerun online information manually a couple times. Pleasant person.
Louise S.Location difficult to exit west
Carol L.Great experience. Great customer service.
David C.Service was great, very friendly staff
Tom C.The people were great, the app I was using was useless. I had to get help from the people because it did not work. Very frustrating experience.
Susan S.I received a call the day before the pick up saying my location had changed. Although it is not a huge deal I think it's important to remain consistent between the online booking and the pick up location. This is not the first time there was a problem with my as I believe I sent a note on my previous rental a few years ago. Thx
Jack G.I do not like your system of doing things online. I asked the person to take my info on the phone the knight before. but NO they would not .so I sat at the side of the road long distance with poor reception for 20 minutes . the truck only had a quarter tank off gas so i had to drive the wrong direction to get gas losing another 20 minutes .a rental truck should always be full to full that is how it only way to be accurate. I left the truck with half a tank because i had to estimate when I filled up. win for you bad for the customer. also the lock on the truck was very difficult to open. 2 of us fought with it for several minutes and almost gave up. we finally got it. the truck was very good . your system of doing things is not. Ron Henderson.
Ronald Edward H.my experience could not be improved upon - the individuals running the place were very helpful and a pleasure to do business with. they are now my "go to" place for my u-haul needs. thx
Harry G.The couple running this UHaul were very friendly. I would highly recommend this location.
BERNITA W.Nobody was in the office.By accident I got help from other office.
BOGUSLAW K.bigger sign out front
Jeffery S.Everything was amazing. Nancy Marshall is the best EVER. She helped everything go so smooth. THANK YOU!!
Jolene C.Advise no Bluetooth in the trucks.
Grant B.They were very good and helpful
GLENN D.No covid protocols in the store. Forgot to load the dolley so had to go all the way back to pick it up Closed early so could not get ahold of any and we had left a wallet on the dash. They had moved the truck and put an ad display in the window but they did not notice the wallet. We couldn't get a hold of anyone to pick it up.
KATHRYN D.I got overcharged on my final invoice and they won't return my calls for one week and when I visited the place on a weekday the office was shut. And the vehicle wasn't cleaned before handing us the keys. Seats had dog hair all over and a funny smell.
Mitesh B.Make sure the Air conditioning works especially during the summer
Monika K.Congested parking area for vans
Patrick T.The uhaul on the halston left me high and dry and totally screwed me over. I had a reservation number and an order summary to pick up on the halston and they told me that I had to go to Merritt to pick up a truck plus pay for the gas plus pay for the mileage and I had to bring it back and I also had my six-year-old daughter and the lady on the phone told me there was nothing she could do about it. I am very disappointed in U-Haul at the halston the customer satisfaction of even helping out a single mother it's disgusting what they did to me. I called monkey grease autowerx and she saved me. She worked with me and did everything she could in order for me to have a truck to move my family. The rope she pulled are absolutely amazing and I will definitely be calling them again if I ever need. These people are amazing and they understand families and life. They did more for me than you could ever know!!
Brandy S.Very difficult to sign out vehicle using App. Said that location finder wasn't working but couldn't figure out how to fix. Eventually had help from help line on phone. Returning vehicle was difficult. No help on phone from customer service. There should be an attendant at location in person to assist renters.
Craig T.Very impressed with whole experience
Elizabeth P.The online check in was ridiculous. It took soooooo much longer than it would have to just go in. I would never recommend the online check in to anyone
Courtney C.Better location and room for trucks to park Attendant on site open saturdays
Felian C.I found the owner and his wife to be very helpful and knowledgeable. I would recommend them
Allan S.