Évaluations des clients Grease Monkey

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Grease Monkey

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Hiram W. le

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Although the man who helped us was very helpful, the equipmebt seemed a but rickitty and u stable. It did, hpwever make it to Phoenix from Denver with zero issues whatsoever.

JASON S. le

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The woman was absolutely amazing and friendly

John F. le

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Sent to a different location then requested even though the vehicle needed was at that location. Location was closed and had to go through the “new” share app process after the fact. Why can’t a customer pickup their unit at the desired location?!?! It’s a bunch of B. S.!!!

Marvin F. le

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Le client n'a pas laissé de commentaire.

Michelle D. le

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Not much can be done - the location was very small and negotiating the entry/exit with a large truck was not the easiest. On the plus side, they were the only U-Haul dealer within 10 miles that had open hours that fit our schedule.That alone would be enough for me to recommend them to anyone else in the same position.

Ben S. le

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Maybe have some posted instructions for people dropping off after hours.

PETE L. le

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Le client n'a pas laissé de commentaire.

David S. le

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The person who helped me return the trailer was friendly, helpful and accommodating. She offered to let us drop the trailer without backing it up, which saved us time and stress. She was great!

andrew f. le

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Le client n'a pas laissé de commentaire.

ken W. le

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Le client n'a pas laissé de commentaire.

Nicole C. le

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Le client n'a pas laissé de commentaire.

Phil S. le

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I have to admit I am a little frustrated with my experience...nothing to do with the location I picked up at. I tried to go in to a different store off of County Line yesterday and get the process started so I could make today go by faster. I was told if I start the process, the fee would start. I looked online and the cost for a car dolly was $45...when I got to the location, that cost went from $45 to 85...this is unacceptable. Why would the price almost double from what is posted online. Seeing as how I needed, UHaul made off like bandits, as I only used the dolly for under two hours. The price inflation is absolutely absurd, and I will do my best never to use UHaul again.

Summer Shultz J. le

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Le client n'a pas laissé de commentaire.

Mari S. le

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This was my third location of the day as I was sent on a wild goose chase to another location after being turned away at the location that I originally booked a 10 foot truck but was then LIED TO and told I had booked a van which is inaccurate. I promise that I will never use UHaul again after using you moire than 20 plus times over the last 15 years.

Alison M. le

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Le client n'a pas laissé de commentaire.

Matt A. le

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Le client n'a pas laissé de commentaire.

Antonio P. le

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Great experience, efficient process with online reservation.

Troy Z. le

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Le client n'a pas laissé de commentaire.

Doneric W. le

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Le client n'a pas laissé de commentaire.

Paul G. le

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Le client n'a pas laissé de commentaire.

Matthew F. le

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Le client n'a pas laissé de commentaire.

Lyndsay S. le

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Best location

Charles K. le

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Le client n'a pas laissé de commentaire.

Robert T. le

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When I walked in to drop off my trailer the first thing the employee said was “you’re not dropping that off here”. Apparently the system didn’t show my trailer being returned to this location though it was on my paperwork. That being said I was made to feel like they were doing me a favor by finally accepting the trailer. The location was disgusting and doesn’t represent U-Haul well. I was glad to get out of there and must say the drop off experience was the low point of the trip.

Curtis T. le

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Prompt service

norm g. le

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Excellent service! Great place if you need a truck rental!

Can John E. le

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This U Haul dealer is very difficult to find and access. Equipment that was reserved and paid for was not provided and had to ask for a refund. Would not recommend using this neighborhood U-Haul dealer to anyone. Goto an actual U-Haul store!!!

Craig m. le

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Let the customer know that your not open at ,7 am and you will have to go online and spend ,30 minutes to get the keys from a lockbox.

James W. le

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Le client n'a pas laissé de commentaire.

Homayoun N. le

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Le client n'a pas laissé de commentaire.

kristi m. le

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Le client n'a pas laissé de commentaire.

Larry Q. le

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Le client n'a pas laissé de commentaire.

Cameron W. le

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Le client n'a pas laissé de commentaire.

Darcy B. le

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Le client n'a pas laissé de commentaire.

Darci B. le

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Check-in was fast and friendly. The truck was new and perfect for our needs.

Carrie H. le

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Have someone that's familiar with the online rental process to assist until people get use to using it.

Derek W. le

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The computer system thought I was returning the truck to this location which I was not. I scheduled it online with different pickup and drop off locations. The computer system needs an upgrade.

MARTIN W. le

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Le client n'a pas laissé de commentaire.

Brenda D. le

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Keep the manager you have now! She was very professional, personable and helpful.

Ed H. le

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The team was quick and responsive, assisted in removing the trailer, made for an easy drop off.

David B. le

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Le client n'a pas laissé de commentaire.

Joshua B. le

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had to wait quite awhile for them to swap chains for a hook that would fit on my tow bar, but they were working hard and fast as they could. my suggestion was to have some spares on hand, or extra link nuts to improvise safely

scott d. le

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Great service!

Chris R. le

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The young lady working the counter was super friendly and helpful. I would rent again. Thanks!

Stephen B. le

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Le client n'a pas laissé de commentaire.

Doug O. le

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Alysha was very helpful!

Linda D. le

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I could not turn around in the parking lot. The personnel were great, but setup was bad.

Ryan P. le

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Le client n'a pas laissé de commentaire.

Enrique S. le

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I worked with two reps, one at pick up and one at returning. They were amazing and quick, I was out on the road in about 5 to 7 minutes. Good job, thank you!!!

thomas h. le

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Le client n'a pas laissé de commentaire.

Paul M. le

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Le client n'a pas laissé de commentaire.

Amy V. le

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This location was easy and fast to pick up a Uhaul. Alicia was fantastic and explained everything to me in detail. I will use this location to rent a uhaul for my next move. Thank you

EDWIN B. le

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Le client n'a pas laissé de commentaire.

Taylor D. le

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Alicia, the manager, was so nice and helpful!

Roger M. le

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Personnel wasn't available when I arrived. Luckily I wasn't in a huge hurry today, so it wasn't a problem. I also requested a nearby location that didn't have the requested equipment - not a huge deal, but since I literally had to drive past the one that I requested on the way from the location that had the equipment to picking up the vehicle I was transporting.

Katelyne M. le

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Le client n'a pas laissé de commentaire.

BRUCE H. le

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Le client n'a pas laissé de commentaire.

Bradley T. le

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I don't know what exactly happened, or which location was to blame for the mistake but I was charge almost $1,000 for a rental that should have cost less than $300! I still have yet to be refunded, but I'm told "I will get my money back". Terrible organization between locations. Needs to be fixed ASAP!

Frank S. le

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Le client n'a pas laissé de commentaire.

Larry C. le

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I had originally ordered 1 -26ft. truck and paid for it weeks ahead when I went to pick it up it was not available. Instead I had to use 2 -15 ft. trucks. which costed me more in fuel and I had to supply another driver VERY UNHAPPY with this solution. I never received the confirmation call the day before I had to contact U-Haul my self. I was told the truck would be available the next morning and it was not.

NICOLE S. le

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Le client n'a pas laissé de commentaire.

ROBERT J. le

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Le client n'a pas laissé de commentaire.

Garrett S. le

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No clue where to park the trailer. Its a dump and a tight place to drop it off in a place that wasn’t in front of a door. I unhooked the trailer and it rolled forward down the hill and nearly crushed me. It should not be on a hill

Jj B. le

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Was not very pleased with the online experience. I had booked a 26 foot truck and went back online and change my pick up time to two hours earlier. At no time was I notified or did it say that it change the size of Truck that I had or I would’ve left it. The email that I received confirming Mike might change did not show that my truck it changed either. Now I have to rent a Nother trailer and drive 150 miles round-trip to finish getting my stuff.. Not sure if I will use U-Haul again. This was not the sites issue. But rather the online booking. Customer service when I called them back up to discuss this was not helpful other than saying that I had hit confirm when I changed my time and I stress again that is all I change I did not change trucks

DIANE B. le

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Le client n'a pas laissé de commentaire.

Donald H. le

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Hard to fit a large truck into their location at Grease Monkey due to small lot and entire thing looks run down. Poor location for U-Haul rental or drop off.

Elizabeth C. le

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Wonderful people! Very helpful in processing and backing it in :)

GARY C. le

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Le client n'a pas laissé de commentaire.

Mervin T. le

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Le client n'a pas laissé de commentaire.

scott b. le

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The location was great. Fantastic service. However, if I had a little more time and hadn't already driven to the location, I would not have used U- haul. The process of actually booking the truck was downright criminal. I was 100% mislead about the cost involved. I specifically asked about TOTAL costs, and your saleswoman only revealed a misleading, "base" amount. I speculated this would be the case after she kept pushing for my payment information (you know like after watching a timeshare presentation, or talking to a telemarketer), but it's ultimately my fault for being trustworthy. There were multiple additions and markups once I got down to actually signing the contract. I would imagine this is precisely how you train your U-haul booking agents so I doubt anyone will ever care to read this, but I felt it necessary to express my concern regardless. I am SO GLAD I only needed it for 1 short round trip. This experience could have put a serious dent in my overall net worth otherwise.

Don P. le

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Le client n'a pas laissé de commentaire.

Holly B. le

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Convenient location, tight layout.

Jonna H. le

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There was a box spring in the back of the truck and I couldn't return it because when I realized it the store was closed and I had to pack and leave town. Now stuck trying to figure out how to dispose on my dime because he forgot to check to see if the truck was clean.

Ryan S. le

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I am getting over charged !!! I had this uhaul for total of 3 days and charging me over 900.00 for it !???? This needs fixed now!

Doug d. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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I am outraged to see a charge of $12.00 on my final bill for 3 gallons of fuel. I put 22 miles on the vehicle. The fuel tank was not at 1/2 tank as stated by the employee iI dealt with but slighty less than 1/2 when I left the facility. I put 4 galons in the tank before retuning, the fuel guage showed slightly less than 1/2 tank. 7 gallons of fuel for 22 miles? You call that fuel efficient? 3 MPG? Even 5 Mpg seems way out opf line. This was NOT a huge truck. I should have known I would get ripped off in this way. Never again. And besides the fuel charge the facility was filthy.