Checking out and checking in went very smoothly, I like that.
Larry T.
Customer Reviews for Great Plains Design Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I dropped off when they were closed. So I don't have an opinion on the location.
Nancy B.One of the lights on the tow dolly was intermittently inoperable. Needs repair. Luckily the turn signal and brake function still worked. We were able to complete our trip during daylight so it did not become a big issue for us.
Samuel S.Cab of rental truck was dirty with lots of mud and gravel. And smelled of cigarette smoke. The box was very dusty and needed to be swept before use. These are both things that were commented on by the agent at the drop off site.
Samuel S.This place was very easy to work with and conveniently located to the hwy.
joan S.U Haul needs to communicate better. Why send a text the night before to tell me my truck was 45 miles away??? The reservation person I spoke to was rude and didn't seem to care that I had to get a ride 45 miles to get the truck. The point of the reservation is to hold the truck where I am going to pick it up!! The tires on the truck needed to be balanced. The truck shook the whole 400 miles I drove it. Not a pleasant experience.
Michael C.They went above and more!! Excellent people here!! Really
Anthony R.Had to wait almost an hour and a half to get this trailer. Office was open but nobody around.
Larry D.Have a better explanation of how local vs one way equipment gets reserved at a location that only has one way equipment.
Dusty H.Extremely accommodating
Nancy S.Good people, very easy.
Roger T.Drop off after hours. I would have liked a call or text letting me know that they have my rental the next day and if there were any issues/adjustments to my bill.
Samuel S.Your general customer service is lacking. The chat wouldn't work and the phone service would hang up. Even if you requested a callback. It was awful.
Carrie K.There was trash in the cab that we picked up and threw away. Had a lot of bugs on it, but overall was nice. Also after pick up and down the road the AC was not working.
Heather B.Not a thing !they was very friendly and helpful. Thanks very much!!!
Susie B.return procedure was cumbersome as I had to call in to complete
Lewis L.Took an hour to pick up and drop off, even with a reservation, never using uhaul again
David K.Put the "speed kills" sticker over the 100 mph marking, not over the needed 65-80 mph range. It is hard to see thru it.
GREGORY K.The reservation process was a bit protracted but part of that was due to my lack of awareness that it can be completed online. The staff at this location was very courteous and helpful. The truck performed with no issues. Overall a positive experience.
Warren B.