Évaluations des clients Great Southern Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Great Southern Mini Storage

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Sara H.
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Best ive ever found.

Beverly F.
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There was no one to help unload the trailer. Video showed that the trailer could be picked up but I could not do it. Finally someone came and helped.

Jean S.
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The trailer was clean and the right size for my use. Am very happy with my u-haul rental. I will use u-haul again.

Judy L.
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Le client n'a pas laissé de commentaire.

FIRST F.
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Le client n'a pas laissé de commentaire.

James J.
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Nothing at this location, John keeps on top of things here.Always helpful

David H.
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Manager claimed truck was not clean enough ready for next customer. It was swept clean and any trash removed from cab. Said he would charge me I then went to car wash and returned. It should not be my responsibility to prepare the truck for the next customer. I'm not your lot boy.

James K.
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Le client n'a pas laissé de commentaire.

Keith K.
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John was great to work with.

Lorretta O.
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Le client n'a pas laissé de commentaire.

Lorretta O.
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Le client n'a pas laissé de commentaire.

chris F.
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These trucks are the cleanest!

Erica T.
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Le client n'a pas laissé de commentaire.

Clinton R.
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I would not recommend this location to anyone. Not helpful and left to do everything ourselves.

FIRST F.
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Best Service Around!

Mark S.
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Le client n'a pas laissé de commentaire.

Mellisa B.
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The gentleman was very helpful and accommodating. His communication was excellent!

Cory W.
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Used Mr. Coleman on multiple occasions. He has always been helpful with the rental process from start to finish. I would highly recommend them.

Jill C.
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The van was immaculate. The rental experience was smooth. John made sure I got the best possible deal and all went very well. I would definitely rent from this location!

Barry N.
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Our experience was great. The owner John Coleman of Great Southern Mini Storage in Luray Va. took our call. He handled the application, told us where the key was and we were on our way. The Uhaul van worked out great for us.

Charles W.
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Le client n'a pas laissé de commentaire.

FIRST F.
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Le client n'a pas laissé de commentaire.

Phillip A.
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Le client n'a pas laissé de commentaire.

Tammy G.
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Le client n'a pas laissé de commentaire.

TODDLOY H.
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This location has always been flawless.

Josephine S.
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Le client n'a pas laissé de commentaire.

Deborah C.
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The vehicles available at Great Southern are always clean, and the transactions are always efficient. This is an excellent location to rent from. This was my third time renting a vehicle from Great Southern. I used uhaul's self checkout feature but mistakenly failed to check out fully while on site. This user error on my part caused a billing challenge for Uhaul, but the issue was resolved seamlessly and I was billed accurately. My mistake, their fix. That's above and beyond customer service!

DAVIDCURTIS P.
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Thumbs up!

Derek G.
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John was great to work with and provided us with excellent service for our move.

Judith W.
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Le client n'a pas laissé de commentaire.

Diane F.
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Le client n'a pas laissé de commentaire.

CRAIG L.
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Your website is not intuitive and I found myself going back to find what I had missed. I asked for the Luray location but because I asked for counter check in and it closed at noon, my reservation was changed to Warrenton--much too far away. If anything on the site told me, I didn't see it and went to the wrong location. Finally, although I indicated that I didn't want insurance, I was charged for it

Jacob L.
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Good service thanks guys

Greg C.
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Le client n'a pas laissé de commentaire.

John C.
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Cant say enough about this place! Top shelf, top shelf!

raleigh R.
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The uhaul in nearby town wasn't interested in helping us but his place took care of us right away. Thanks again!

David R.
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This pick up location was an hour away from my home. I had selected a pick up just minutes from my home but they did not have the equipment I requested.

Curtis L.
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There was a double charge of $117.70. I am waiting for the charge to be reversed and a credit to be issued back to my back. Call John the agent at the Luray U-Haul and he said it was out of his control. He had to have put the charge through. I need access to my money. Not acceptable.

Debra F.
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Le client n'a pas laissé de commentaire.

kathleen T.
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Thank you John for keeping my things in good condition in your well managed storage facility

john B.
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Le client n'a pas laissé de commentaire.

William Paul D.
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Le client n'a pas laissé de commentaire.

Alan A.
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Le client n'a pas laissé de commentaire.

Leslie B.
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The customer service agent, Autumn, was EXTREMELY helpful in helping me get situated!! The internet wasn't fully connecting in the remote-ish area. She was able to get me situated so quickly and she was also super friendly. Big thanks to her!!

Roger D.
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Le client n'a pas laissé de commentaire.

George S.
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Le client n'a pas laissé de commentaire.

James M.
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Top to bottom GREAT!

Michael M.
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Lot on smaller side and full of rental equipment with only one parking space open. Non skilled driver could have problems backing up equipment and or parking trailers here. However, great experience with mobile check in.

FIRST F.
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Le client n'a pas laissé de commentaire.

Bryan C.
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Le client n'a pas laissé de commentaire.

Timothy H.
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Le client n'a pas laissé de commentaire.

William C.
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Very friendly and made great suggestions as to extras that was available to make my job better.

Ruth T.
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John made the experience great! The uhaul truck made the move so easy!!

MARGARET T.
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Le client n'a pas laissé de commentaire.

Karl T.
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Missed communication between Uhaul traffic and sales manager and vice versa giving wrong information to costumer for pick ups locations.

Ginger C.
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The telephone customer service people are helpful & courteous, helped me with online stuff; tech support is awesome. Helped me with my phone settings, using the app, walked me through steps, and were super nice. If you worry like me about tech stuff, don't; they will support you during check in and return. The van itself was clean, drove well. Be sure to read the contract for excellent driving instructions! Their many locations are also super-convenient. Overall rating 5 out of 5 stars for awesome customer service, many convenient locations, and great driving van. Very helpful, will use them again & recommend. Thanks!

James R.
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Le client n'a pas laissé de commentaire.

Jeff H.
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Your rental online is horrible. You have caused me over $150 in insufficient fees. At one point you had my account on hold for over $300! Unacceptable! You billed me for items I never used or received. I used the truck for one night local in town.

Chad Mark M.
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Le client n'a pas laissé de commentaire.

Curtis P.
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Le client n'a pas laissé de commentaire.

Tina T. | Réservation |
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I reserved a unit online but when I contacted the facility on the move in date, they didn't have the unit available. The only available unit that they could offer was half the size that I needed.

Richard B.
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Le client n'a pas laissé de commentaire.

Mary F.
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Thank uou

Courtney P.
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Le client n'a pas laissé de commentaire.

Doug R.
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Good service, equipment and ease of pick-up and drop-off! Thank!

Nathan R.
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Le client n'a pas laissé de commentaire.

Delmer S.
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Don't know if I would change anything, quick and easy getting in and out of office

Margaret R.
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Le client n'a pas laissé de commentaire.

Andrea S.
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Le client n'a pas laissé de commentaire.

david B.
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Le client n'a pas laissé de commentaire.

Rodney R.
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John from Great Southern Mini Storage is awesome.

Carey K.
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Le client n'a pas laissé de commentaire.

Alva D.
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Le client n'a pas laissé de commentaire.

Nick S.
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Le client n'a pas laissé de commentaire.

Gregory T.
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There when we needed it. Great job. Stayed open late to meet us.

Carrie C.
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Le client n'a pas laissé de commentaire.

Melissa P.
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Le client n'a pas laissé de commentaire.

Barbara S.
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What a helpful young man there. Great help.

Norman L.
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Every time I use this Uhaul location it is a great experience. The owner is helpful and great to work with.

Connie D.
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Did a great Job!

Ronald B.
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Le client n'a pas laissé de commentaire.

Richard S.
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Wicked Awesome!

Nick S.
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Le client n'a pas laissé de commentaire.

Nick S.
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Le client n'a pas laissé de commentaire.

Meagan P.
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Le client n'a pas laissé de commentaire.

Nicholas B.
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Real Handy. They found us the tow trailer when no one else could or would help. Highly recommend.

darland G.
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EZ PEEZY!

Heather T.
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I am beyond frustrated with my experience with U-Haul. Not only did my reservation keep getting changed without it being communicated to me. It got moved to a location an hour away from where I needed it. I also got charged over $100 more than I should have for fuel expensixes that were no documented in the reservation. I want to be contacted my a member of management ASAP. My number is 814-823-9375.

Janet M.
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You need to make amends to this customer. The agent tried to connect the 4 way wrong and blew my towing fuse but he lead us to believe lights were working correctly. We stopped 1/4 of the way when a passerby alerted us to no trailer lights. During that time I checked hitch and straps only to find that the ball lock wasn't secured. On top of all of that we were texed to return trailer to a location different than the one nearest us only to find that facility closed. I would like a full refund.

Lynette S.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

Ronald B.
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Convenient Luray VA location for pick up/drop off. Not prompt customer service. Had to wait for attention for at least 1 half hour past our appointment time for service even though we were the first customers of the day. Tow trailer was not at location for us with the truck for pick up. We picked it up later in the day, which was fine. Would have appreciated more prompt service with our appointment.

BOB G.
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Nothing. John is very knowledgeable and flexible and did a perfect job hooking up the trailer to our Dodge Grand Caravan.

Rodney R.
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John was very knowledgeable amd helpful.

SHAWN A. | Réservation |
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Couldn't use this location for the free month promotion but I HAVE to leave a comment to get my $6.95 refund? U-Haul please fix your website. In no way do my comments reflect on this facility itself.

Kerri B.
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Le client n'a pas laissé de commentaire.

Charles S.
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Le client n'a pas laissé de commentaire.

Nick S.
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Le client n'a pas laissé de commentaire.

Nick S.
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Le client n'a pas laissé de commentaire.

Stewart K.
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The manager came in on his day off to help me get the vehicle ready to return after I had forgotten to gas it up and put the key in his drop box. This is exceptional service. If I need a Uhaul in Luray I'm certainly coming to him.

Rafael R.
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GSMS was extremely helpful after the owner of the location at 23540 Old Valley Pike in Woodstock, VA decided that he didn't want to show up that day. The Woodstock Location left 4 customers hanging and scattering to find different locations for their rentals.

Amy C.
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Great help after hours

Gerald F. | Réservation |
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This comment is for the U-Haul corporation, not the owner of this specific storage facility: Holding $6.95 hostage until I fill out this survey is BIZARRE. I don't like it.

Jessica D. | Réservation |
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The owner wasn't very friendly. We didn't take the unit. It was smaller then we thought it would be.

Non reviews have been submitted for this location.

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