Confusion with my rental, told they didn't have my truck, that the truck outside was not mine, my order was cancelled and put in at a different price. Had issues with dropping off at a different place as well. Was told someone would call me back about the issue and compensate me for trouble and never heard from them again. I filled out another complaint and again, nothing. Crickets. Customer service is terrible.
Melinda G.
Customer Reviews for Great Treat #1
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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No one spoke English.
Lisbeth R.Overall excellent service, friendly and friendly staff
Olvin H.I reserved the unit on the app when I arrived they had no idea I was there to pick up the truck once that was resolved we go out the truck and the back is full with blankets which we helped to move them so we could get going Once completed I tried to check in on the app and it would not accept mileage it started it was lower than what I went out with I went inside and the lady working the counter said the guy would be back in the morning so using the app was useless and so were the folks that were there
danny G.Mobile app sucks I came after my tine and nothing worked.
ANDREW G.lady had me wait and wait. then i had to reposition truck for her. WOULD NOT check in truck while I was there. Told me she would email me. Then SCAMMED my account for $14 in gas when I just had stopped to put gas in to proper amount !!! DO NOT USE !!! I WANT Field supervisor to call me !!!
DOMINICK C.The owner was very professional and helpful. Would definitely recommend
Beth A.Very friendly and helpful
NICOLE E.This U-Haul truck was rented out of a gas station. The station sold drug parafinalia and syntheic marijuana. I felt how the truck was rented was not on a secure sight as it was rented on a laptop & cell phone. When I returned the truck I was unable to get a receipt. I was told the internet was down. The receipt was emailed to me 2 days later. The truck was returned with a quarter tank of gas like we were told, yet they did put more gas in the truck. I will not use that site in the future, I am a bit surprised at U-Haul for not vetting the site.
GEORGE G.