Évaluations des clients Green Valley Chevron

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Green Valley Chevron

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Damian A. le

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Le client n'a pas laissé de commentaire.

carl E. le

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Le client n'a pas laissé de commentaire.

Edward M. le

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Le client n'a pas laissé de commentaire.

Kevin B. le

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The truck had not been swept out and smelled like smoke.

Paul E. le

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Le client n'a pas laissé de commentaire.

John M. le

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It was a Great TEAM

jeffery W. le

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lower prices

Karen M. le

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Make sure that what the customer asked for online is actually at the facility for the customer. The personnel was great, but a piece of equipment I had requested in advance was not there. It wasn't his fault.

Catherine S. le

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Pick up using the phone App was a little confusing. Plan on spending some time getting it all ready before leaving with the truck. However the staff at the Chevron were very friendly and eager to help. Truck was ready and as-ordered at the right time, except for the moving pads. They were not there when I picked up the truck and I didn’t realize it. So check in advance. But otherwise the truck was clean and almost brand new. It ran very well. Trick had 1/4 tank of gas when I picked it up. I returned it with 1/2 tank.

Kurt M. le

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Keenan was a great help. He was the one person at the location who was able to switch our drop off location to their store and close our contract. The location identified as a POTENTIAL drop off site was CLOSED UNTIL MONDAY and my rental was due Sunday. Next place I went, they REFUSED to take the trailer because their lot was at the max allowed by the city, but they pointed me to the third locale (same owner), who said they were also full, but they'd take it. Apparently, the guy who was closed caused everybody to use these other two places, filling their lots. I'm really disappointed in this situation. I was under the impression you could return your rental to any location. I can't believe they can actually reject your return!! And the next option was driving another 100 miles to return it to a larger center. Not.

Gina V. le

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Staff was completely inattentive and once we got someone's attention, they seemed to have no idea how to process the transaction. We had ordered moving blankets & were informed that they never have blankets, so they had to be removed from the order & we had to use whatever we could find to protect our furniture. When I asked someone to inspect the truck with me, I was told that they don't do that & not to worry about it because it wouldn't be inspected upon return either. The truck had several scrapes & damaged areas that had not been marked, so I took pictures to protect myself. I have used this location twice now, with the second experience being even worse that the first. I will never use them again and will warn others no to either.

ROBERT N. le

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Fast, friendly service. Great staff, truck worked good, i will use this location again.

Bonnie M. le

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Le client n'a pas laissé de commentaire.

GAIL S. le

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Close this location. I would carry my stuff on my back before I would rent from this place again. If you really want to know why, call me — 520-870-8590. GB

Allan B. le

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Le client n'a pas laissé de commentaire.

Steven S. le

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Le client n'a pas laissé de commentaire.

BONNIE T. le

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Le client n'a pas laissé de commentaire.

Linda O. le

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Le client n'a pas laissé de commentaire.

lorna W. le

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Truck was not clean but mechanically it worked well

Deanne G. le

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The truck was dirty as can be in the box and it had an obvious smell of leaking gas.Did tell Mgmt and they said they would look at it.

Manveen S. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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I requested a 7 am pickup at a different location but corporate UHaul phoned changing both the location and time. The check-in guy didn't even report to work until 8 am so the store clerk helped as best as he could. Nice guy, but not happy with corporate. Then I requested 60 blankets but the the most I could get anywhere in Green Valley was 42. However I was charged for 60. I also requested a dolly but, again, no dolly anywhere in Green Valley. Next move I'll check out Penske!

Tresa G. le

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Close to I19, but hard to see from Continental Road. Air pump for tires was broken and they sent me out with a low tire indicator light on the truck. Manually checked tire air level and said it should be okay. Told me I could go up the road to Ralph's and they would let me put air in it. Also, said if air pump was working, I would have to pay $1.50 to put air in tire! Truck was dirty inside and out. True I arrived early, but was willing to wait until scheduled arrival time, which would have given them 45 minutes to get truck ready.

Lloyd P. le

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Employees at this location are learning and need to master how to complete an accurate reservation in a timely manner. Jose is wonderful and we have never had any issues with him........

Debbie S. le

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Very nice guys ,I believe it is a new location,lack of knowledge, but very willing to help

Mary Elizabeth K. le

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Staff not trained. Inside a convenience store so, if a store customer comes in, employee leaves you to wait on them.

Gary P. le

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Went on line to avoid time checking in. Got to store...still could not get vehicle because they could not check in from previous renter. So, advance online check in was a waste.

Robert S. le

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See above!

John T. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Les F. le

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Great Location! Fast and friendly service.

BOBBY C. le

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dropped a trailer off at a location in Sahuarita Az and was told by an associate at this location that I would receive an email but I never did until I went to the drop off location the next day and asked where the email is that I was told I would receive. It was a different associate that day and really didn't seem to know what was going on. I tried calling their boss but didn't get an answer and didn't get a call back from him. Finally after all the running around and hassle the on duty associate finally figured it out. But if I ever need to drop off a uhaul rental again I will definitely find a different location and I will not recommend this location to anyone.

Lloyd P. le

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This drop off location was great; one of the best experiences we had with UHaul ever. The owner complimented us on how clean we left the truck and went out of his way to make sure our experience was a positive one!!!

Marcel H. le

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everything was great staff at the location was very kind and friendly

JERRY L. le

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Le client n'a pas laissé de commentaire.

Gary T. le

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Le client n'a pas laissé de commentaire.

Richard V. le

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I had an online reservation and they were trying to charge me again.

rudy N. le

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Le client n'a pas laissé de commentaire.

terry W. le

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Service help friendly but would rather deal with a regular uhaul dealer who is likely to have washed the windshield pre-checked the vehicle for damage.

Richard S. le

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Truck was dirty and box was littered with rope fragments. Lady was overworked and multi tasking as well as possible but place was understaffed

Michael M. le

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They care, Joshua at North Las Vegas and Henderson Fiesta Hotel and Casino do NOT !!

Pauline S. le

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Wrong number no information on number to call

mary P. le

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Le client n'a pas laissé de commentaire.

Jo H. le

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Everything was as expected.

Robert P. le

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Le client n'a pas laissé de commentaire.

Vinny O. le

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Very professional and quick to help when I had an issue. Great team

Christopher W. le

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The staff was horrible and unprofessional. Kept discussing their hangover and taking breaks while helping me. What should have been a 5 min transaction (I did all work online) took over 20 min.

Peggy A. le

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not very good signage from Continental or Frontage Road. this is the only improvement we would suggest everyone was very helpful!!

Rick S. le

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Le client n'a pas laissé de commentaire.

mike G. le

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Le client n'a pas laissé de commentaire.

Douglas M. le

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There was confusion on my reservation for an 4X8 trailer. Fortunately Jason the regional representative was at the location and he allowed me to take the trailer and handled the reservation. Still, I waited 20 minutes. I don't know if Jason was not luckily at the location, I would have had my reservation fulfilled. When you go to the station, it is difficult to know where to go or who talk to. When I returned the trailer, I disconnected it and put it away. I'm not sure if the two young people at the counter knew what they were supposed to do.

Val M. le

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While the local agent was very friendly and professional, the overall experience of U-Haul was very poor. I had called about 10 minutes before I arrived at the location to a regional U-Haul office and I was assured that my truck was there ready for pick up. Once I arrived, the truck was not there. And I was then sent to another location that was about 30 miles away. Fortunately, when I walked away from the location and crossed the street, I saw my truck arriving at the location. I was able to pick it up. While it all worked out in the end, I felt like it was a very unprofessional experience on the part of U-Haul. And it was very frustrating. Additionally, I tried to use the mobile pick up, and it told me that my equipment wasn’t ready and that it was it at the right location.

JOE B. le

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UHaul needs to invest in calling the rental location to make sure that vehicle is there> .. stop calling consumer the day before to make sure they are still renting .. .call the rental location and make sure that they are going to come thru.

Edwin W. le

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Le client n'a pas laissé de commentaire.

Edlon M. le

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After trying to get a trailer thru the main Rental center which should be the one having the most trailer I found out this location for some reason had the trailer. Trying to pick up the trailer at 8 AM on the 12th of March I was informed that the agent did not come in until 9 AM. After trying to convince the man that I had booked a trailer at the Main Center FOr 111.00 plus tax he charged me 30.00 dollars more and made me wait until the Comp. was working. I will go to other Company for my rentals. My question to the Company (u-haul) why would the Main center be the one to have stock on hand??? Also if you would read the comments on this dealer you would not have him as a dealer.

federico A. le

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Le client n'a pas laissé de commentaire.

Grace M C. le

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Le client n'a pas laissé de commentaire.

Janet P. le

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Le client n'a pas laissé de commentaire.

JOE B. le

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NO one greeted me .. told me to put key in box and leave.

Jonathan S. le

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Tank was on empty at pickup and they refused to put gas in it. Took over 30mins to get truck.

Lisa P. le

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This guy rocked. I had him inspect the cab. He said he was going to have to take it out of service to be cleaned. He apologized and stated I would not be charged for the clean up of the filth.

Robert D. le

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Le client n'a pas laissé de commentaire.

Irasema C. le

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Le client n'a pas laissé de commentaire.

Sylvia P. le

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Le client n'a pas laissé de commentaire.

Corine M. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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Le client n'a pas laissé de commentaire.

le

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Customer service at this location is terrible. Not necessarily the fault of the minimal staff they have on hand, but the management of that staff.

Daniel N. le

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Check the cab. It had dirty napkins in the cup holder and chips on the flore.

andrew K. le

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Le client n'a pas laissé de commentaire.

Eugene J M. le

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Le client n'a pas laissé de commentaire.

jack P. le

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no one was there from UHaul to receive the equipment. a cashier took the mileage and truck and trailer number and told us he would call

Nancy G. le

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Le client n'a pas laissé de commentaire.

cheryl B. le

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Monica was very friendly & happy to help us to check the truck in, unlike the 2 clerks working last week.

Richard O. le

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Le client n'a pas laissé de commentaire.

cheryl B. le

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There needs to be a person there to check you in /out so you dont have to wait for assistance. the poor guy who checked us in was very busy trying o keep the other customers happy while trying to check us out. Also every person behind the desk should know how to check you in / out,

TEDDI B. le

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The agent was 20 minutes late to work. The furniture pads were just thrown out a door onto the sidewalk and we had to go back inside the building to get the 2 dollies. We had ask for a furniture dolly, but we would have had to go to another location to pick it up, we did not have the time. When I checked the truck in after we moved I told the person who waited on us (which was Not a U-Haul agent) that we did not pick up the furniture dolly, she wrote a note for the agent, but we were still charged for it. The agent could have checked with the other location to verify we did not pick it up. My Husband and I have worked in Customer Service all of our adult lives, this was a poor excus3 for good customer service.

Alicia M. le

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We were switched pickup locations without notification, and had I not called to ask For an earlier pick up time I would not have known. Upon arrival we were charged the double rate for two days. We ended up using the U-Haul for two days. So the rate was accurate. However, upon returning the U-Haul the employees and or owner was not at the store and the clerk at the convenient store had to ring us up and was and able to give us a receipt. It seemed very disorganized and the customer service was very poor. We will never use the U-Haul facilities down here in this part of town again and we will not recommend to friends

Hubert H. le

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Returned trailer on a Saturday. Clerk didn't have a clue on what to do. Readily admitted he had no idea how to handle a turn in. Had him make a copy of my contract.

scott M. le

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Le client n'a pas laissé de commentaire.

Brandon M. le

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Le client n'a pas laissé de commentaire.