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leroy B.
Customer Reviews for Greenfill Lone Star Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Said they were open to 5:30. Dropped the truck at 5:15 and everything was locked up. Two days later, U Haul calls and wants to know why I hadn't returned the truck. A day after that, the truck was finally checked in
Mark F.Clean out the cabin and provide the equipment for after hours reservations.
Carolyn M.This location for drop off was suggested by UHaul to “save money†on rental. It was a 20 minute drive away and ended up having to put more gas in the vehicle just to drop it off. I feel ripped off by UHaul. Only needed the truck for a day. Picked up around 9am and dropped off before 6pm but had to pay for 48 hours of use even though I just needed it for 9 hours. What a rip off!!!
Jason H.It's not the locations fault but Uhaul doesn't give enough miles to get from point A to B with the distance traveled.
Cole C.Worst U-Haul dealer I have dealt with. Reservations was at 9 am, no one answered any calls or showed up until 10:20. I will never recommend or use this location for any storage or moving needs in the future.
Andrew S.Overall experience was great. I was in and out under 10 mins when collected the vehicle. Return was a breeze as well...as we just dropped the keys in the lockbox.
Mahendra Persaud P.Everything has always been good service and products for moving and storage if you need it.
John T.Great job!
John T.This location was supposed to be open when I returned the truck and it was not. I subsequently received a text from Uhaul stating that I was late turning in the vehicle even though I was not. This is a great location to rent a truck but they could do a much better job of cleaning their vehicles.
Harry D.Nothing thank god this location was there and available had everything done when I walked to the counter definitely recommend location thank you
Lashandra J.Windshield wipers really needed replacing. Padlock on back was rusted and inoperable. Blankets were not secured in bag when I checked it out. I had to go back inside to tell them so I wouldn't be charged.
David P.Simplify the after hours turn in process.
Mark C.Just a little bit more cleaning on the driver/passenger cabin. Other than that, great and smooth service.
ANDREW K.Staff was very polit and accommodating
Robert W.The uhaul cab was filthy. They clearly did not clean it after the previous user. There were crumbs in cup holders, food wrappers on the floor as well as used mouth retainers. The two gentleman were very nice and accommodating and even gave us an extra day due to some drop off location mistakes. They did not have furniture pads that I had ordered and did not charge us for them.
Eliana S.Person didn't know how to operate auto trailer, good thing u-haul has an excellent video on YouTube!
Michael W.Well I dropped the trailer off the same day I rented it (Picked up at noon on Sunday 10/23 and dropped off at 3pm on Sunday 10/23) and I checked on the app and dropped my contract off in the box as instructed. However, today (10/25) I was charged a late fee because my drop off wasn't processed until 7pm on Monday (10/24). So, i paid the extra $30 that should not have been billed. The funny thing is I'm moving on 10/30 and was planning on renting from this Uhaul, but thanks to this $30 charge I'll never do business with Uhaul again. Just paid Pods $1100 for my move this weekend. That would've gone to renting from this Uhaul location, but hopefully 30 bucks serves the company well. Clearly you guys needed it more than I did, and the company missed out on bigger business over it. Enjoy.
Brandon D.🤷🏼â€â™‚ï¸
Garrett V.Great service by David. Thank you!
Bruce W.Very nice and friendly staff!
Sonia W.The locks were super hard to open. The truck inside floor was sticky. My reservation wasn't linked to my account and took a hour to get figured out for my 24/7 pick up.
Jami S.Manager went above and beyond to accommodate my needs. Friendly, helpful, good people!
Dawn H.Although I can't think of anything this location can improve on, I did have some serious challenges. I reserved my truck for a different city. My confirmation indicated I'd get a call if my truck wouldn't be there. So I went there, but no truck. I called and was told to go to this other city. When I got there, they had no record of anything for me. So even that took a long time. But they were working hard to help solve my problem, and ultimately did. My only other complaint is the gas was about 1/16th to an 1/8th below half. I turned it in about that much above half.
Bart H.check the brakes. This truck had mushy brakes & took longer to stop after truck was loaded and heavy.
greg K.David is great! I've rented from these guys 4 times so far and I will be back!
Kimberly C.Provide all requested equipment on reservations
LaCrezha J.The folks here were great.
Derrick L.David and Troy are awesome! I have rented 3 times from them throughout my move. They recognize me when I come in and say Hi Mrs Coker, they take care of everything I need and are professional and friendly!
Kimberly C.1st of all my reservation was altered by U-haul and I had to drive over 10 miles out of my way to pick up the truck I reserved. Secondly the cab was dirty when I picked it up with hair and spilled drinks in the cup holders. Lastly, the moving blankets I paid for were not in the truck.
Robert G.Nothing, they did a great job.
Joseph K.They just took the keys and said I was good to go. Not an issue whatsoever.
Harry D.We were treated not only professionally but with great kindness as well. Scott was absolutely wonderful. He was very informative and helpful. He did everything possible to help us. He really went above and beyond. He is great at his job. UHaul is fortunate to have such an outstanding employee.
Milan R.Super friendly location equipment was ready to go.
Herlich F.Great prompt service
Linda F.The van we rented was in bad shape, there was a Gatorade bottle chilling on the windshield, the inside was dirty (and I get that it's used for different purposes, but a quick wipe down or something would be nice) and the back brakes were so worn out, it sounded like a jet was flying over us each time we breaked. Customer service was great at this location and the men at the desk were friendly and welcoming. Please check and service your vehicles.
Alexander J.The uhaul rep was terrific to work with. Very friendly guy.
Marlo R.Show up at the scheduled appointment time. Have truck ready on time.
Fredrick S.Processed my rental promptly. Was ordered at another location. And it was available when I arrived. Great team. Thank you once again.
Lawrence A.Very kind man.
Sean S.Nothing excellent service and staff second time renting from this location definitely will recommend this location Thanks !
Andres H.The truck only had a quart of oil in it. I had to stop & buy 2 quarts before I could drive on. Check the oil before you leave the location.
WILLOW R.Have a live person to deal with
Wendy K.Truck was not staged for pick up at 8:00
Doug E.Entire team did a professional and efficient job, both at rental and check-in. The Ford Transit was a big disappointment compared to other full size vans I've driven. The driver leg room was almost a joke. Certainly a vehicle that large could afford more driver leg room. Also, the deck was noticeably higher than other vans. This made loading more difficult and interior headroom limited. So A+ on the service and C- on the vehicle.
STEPHEN P.