Customer Reviews for Greenfill Lone Star Self Storage LLC
(U-Haul Neighborhood Dealer)

195 évaluations

4770 US 377   Aubrey, TX 76227

(940) 440-0746

Heures d’ouverture

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3:30 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(940) 440-0746

4770 US 377
Aubrey, TX 76227

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3:30 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Truck seemed underpowered.

John Buchanan 
Évaluation :
1

We were charged for gas and cleaning even though we returned the equipment within hours of renting it, with the same amount of gas and nothing to be cleaned. Plus, the guy was rude when we brought the truck back.

STEVEN DAVIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte Jackson 
Évaluation :
3

One of the guys working was extremely sarcastic to the point of rude and wasn't afraid to share his thoughts on the truck size we rented. He even went so far to say that size truck shouldn't be offered, not a good look for someone supposed to be representing the Uhaul brand…We ignored his comments and knew the truck size was perfect for what we needed, and it was. Fortunately, the other associate working was very kind and made up for the other guy.

Erin Smith 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OMAR PINA 
Évaluation :
5

Excellent in providing help at the last minute. 5 minutes before closing. WOW!!! My wife and I were impressed.

ELIZABETH Vargas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua Spicer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt Lambert 
Évaluation :
1

Did not have appliance dolly but charged anyway.

Debra Crow 
Évaluation :
1

If you tell a customer your are going to do something then it needs to be done.

Dean Skidmore 
Évaluation :
5

David was just great !!

Dulce Leith 
Évaluation :
5

The gentlemen who assisted me was very professional, courteous, and helpful. I may be wrong but If I'm correct his name was David and he took his time with me even though it was close to closing time.

Anne Pierre 
Évaluation :
2

Showed up at 4:00 PM which was my pickup time to a closed business with a locked door and "OPEN" sign turned off. The business hours are from 9:00 AM to 5:30 PM so I set my pickup time early. As I started walking to my truck to get on the phone to call corporate, the guy came and opened the door. He then checked me out for renting the small 10-foot box truck. I asked him about the fuel, and he said as long as I brought the vehicle back at a little over 3/4 of a fuel tank like it had in it, I would be good. I drove the vehicle for 39 miles total to pick up some furniture. I went to the gas station and put $10 worth of fuel prior to dropping it off. It ended it having a little more fuel than what was previously in it. The next day I receive a receipt with a $8,5 fuel charge. I contacted UHAUL by email and they stated that I did not fill the vehicle back up with gas. I then contacted the Coporate office and finally got it straightened out. It is a small amount of money, but to me, that was uncalled for especially since the manager knew that the vehicle was just over 3/4 of a tank prior to me departing with the vehicle. I will take services to another place from now on.

Marc Sweeney 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nolan Ast 
Évaluation :
5

This is my second time in one month using this location… Very easy and never had issues… I’ll recommend them to the world… Thanks you for making my journey a success… peace and love ❤️

PEBBLES BARTON 
Évaluation :
1

There were no personnel at the drop-off location. I had to contact corporate office for service, as the location phone had no response.

Mark Salera 
Évaluation :
2

Counter employee did not check in equipment until a day after I returned it.

Andrew Hime 
Évaluation :
1

Cost was high/Clerical wasn't processed correctly. Was the worst experience ever

Bernice Baez 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph Howard 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHRYN JONES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leroy berry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri Still 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Bryant 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latoya Bullard 
Évaluation :
2

Said they were open to 5:30. Dropped the truck at 5:15 and everything was locked up. Two days later, U Haul calls and wants to know why I hadn't returned the truck. A day after that, the truck was finally checked in

Mark Ferris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Gonzalez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis corral 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryce Turner 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Annette Johansson 
Évaluation :
4

Clean out the cabin and provide the equipment for after hours reservations.

Carolyn Mask-Oats 
Évaluation :
3

This location for drop off was suggested by UHaul to "save money" on rental. It was a 20 minute drive away and ended up having to put more gas in the vehicle just to drop it off. I feel ripped off by UHaul. Only needed the truck for a day. Picked up around 9am and dropped off before 6pm but had to pay for 48 hours of use even though I just needed it for 9 hours. What a rip off!!!

Jason Hooks 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Reymundo Rosas 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chad Huesers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Chung 
Évaluation :
5

Le client n'a pas laissé de commentaire.

desharon malunga 
Évaluation :
3

It’s not the locations fault but Uhaul doesn’t give enough miles to get from point A to B with the distance traveled.

Cole Churchwell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VICTORIA TATE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gayle Hennig 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Mayleben 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Brown 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Therose elinge 
Évaluation :
1

Worst U-Haul dealer I have dealt with. Reservations was at 9 am, no one answered any calls or showed up until 10:20. I will never recommend or use this location for any storage or moving needs in the future.

Andrew Selph 
Évaluation :
5

Overall experience was great. I was in and out under 10 mins when collected the vehicle. Return was a breeze as well...as we just dropped the keys in the lockbox.

Mahendra Persaud Persaud 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick robinson 
Évaluation :
5

Everything has always been good service and products for moving and storage if you need it.

John Trissell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Ortega 
Évaluation :
5

Great job!

John Trissell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Gordon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monty Lamb 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie Ricci 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Gordon 
Évaluation :
3

This location was supposed to be open when I returned the truck and it was not. I subsequently received a text from Uhaul stating that I was late turning in the vehicle even though I was not. This is a great location to rent a truck but they could do a much better job of cleaning their vehicles.

Harry Dickson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason shambaugh 
Évaluation :
5

Nothing thank god this location was there and available had everything done when I walked to the counter definitely recommend location thank you

Lashandra Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan Brewer 
Évaluation :
3

Windshield wipers really needed replacing. Padlock on back was rusted and inoperable. Blankets were not secured in bag when I checked it out. I had to go back inside to tell them so I wouldn't be charged.

David Powell 
Évaluation :
3

Simplify the after hours turn in process.

Mark Cordingly 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff Stotts 
Évaluation :
5

Just a little bit more cleaning on the driver/passenger cabin. Other than that, great and smooth service.

ANDREW KIM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chatauqua watson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustan Hicks 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matalynn Krause 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENKATREDDY MUTHYALA 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dina Osler 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff Stotts 
Évaluation :
5

Staff was very polit and accommodating

Robert Wilson 
Évaluation :
3

The uhaul cab was filthy. They clearly did not clean it after the previous user. There were crumbs in cup holders, food wrappers on the floor as well as used mouth retainers. The two gentleman were very nice and accommodating and even gave us an extra day due to some drop off location mistakes. They did not have furniture pads that I had ordered and did not charge us for them.

Eliana Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hari Challa 
Évaluation :
3

Person didn’t know how to operate auto trailer, good thing u-haul has an excellent video on YouTube!

Michael Wojcinski 
Évaluation :
1

Well I dropped the trailer off the same day I rented it (Picked up at noon on Sunday 10/23 and dropped off at 3pm on Sunday 10/23) and I checked on the app and dropped my contract off in the box as instructed. However, today (10/25) I was charged a late fee because my drop off wasn't processed until 7pm on Monday (10/24). So, i paid the extra $30 that should not have been billed. The funny thing is I'm moving on 10/30 and was planning on renting from this Uhaul, but thanks to this $30 charge I'll never do business with Uhaul again. Just paid Pods $1100 for my move this weekend. That would've gone to renting from this Uhaul location, but hopefully 30 bucks serves the company well. Clearly you guys needed it more than I did, and the company missed out on bigger business over it. Enjoy.

Brandon Dougherty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Zdanowicz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry Dickson 
Évaluation :
4

🤷🏼‍♂️

Garrett Viles 
Évaluation :
5

Great service by David. Thank you!

Bruce Waller 
Évaluation :
5

Very nice and friendly staff!

Sonia Waser 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Boettner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn FISCHER 
Évaluation :
3

The locks were super hard to open. The truck inside floor was sticky. My reservation wasn't linked to my account and took a hour to get figured out for my 24/7 pick up.

Jami Shields 
Évaluation :
5

Manager went above and beyond to accommodate my needs. Friendly, helpful, good people!

Dawn Hilton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal Johnson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra Reiss 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSE VIRGEN 
Évaluation :
5

Although I can't think of anything this location can improve on, I did have some serious challenges. I reserved my truck for a different city. My confirmation indicated I'd get a call if my truck wouldn't be there. So I went there, but no truck. I called and was told to go to this other city. When I got there, they had no record of anything for me. So even that took a long time. But they were working hard to help solve my problem, and ultimately did. My only other complaint is the gas was about 1/16th to an 1/8th below half. I turned it in about that much above half.

Bart Hadley 
Évaluation :
5

check the brakes. This truck had mushy brakes & took longer to stop after truck was loaded and heavy.

greg kosan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aspen Rue 
Évaluation :
5

David is great! I’ve rented from these guys 4 times so far and I will be back!

Kimberly Coker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha Roberson 
Évaluation :
3

Provide all requested equipment on reservations

LaCrezha Jones 
Évaluation :
5

The folks here were great.

Derrick Lathrop 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaenia Marcano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy Love 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Rollwage 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph Portillo 
Évaluation :
5

David and Troy are awesome! I have rented 3 times from them throughout my move. They recognize me when I come in and say Hi Mrs Coker, they take care of everything I need and are professional and friendly!

Kimberly Coker 
Évaluation :
2

1st of all my reservation was altered by U-haul and I had to drive over 10 miles out of my way to pick up the truck I reserved. Secondly the cab was dirty when I picked it up with hair and spilled drinks in the cup holders. Lastly, the moving blankets I paid for were not in the truck.

Robert Gilloon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina Hallesy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara Prince 
Évaluation :
5

Nothing, they did a great job.

Joseph Klein 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marissa Clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carter Hill 
Non les évaluations ont été soumises pour cet établissement.

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