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Robert B.
Customer Reviews for Greenwood West Tool & Party Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Engine light was on One employee was yawning during entire visit Store is dimly lit and dirty
Robert G.No improvement needed.
Harold B.On site personnel was very helpful. The truck was ready when I got there and pick up and drop off were very easy.
Greg F.Made a reservation for a uhaul and upon arrival noticed that there was no one at the location despite it being during business hours. Called a number on the door for assistance. The person who answered tells me, “I've got 9 people here so you're just gonna have to wait.†A hour and a half goes by and we finally get the keys to the uhaul. A HOUR AND A HALF. The worst customer service ever. No apology. No let's make it right. Nothing. Then we get in the uhaul and the ENGINE LIGHT is ON. I was beyond irritated. This entire rental experience was the absolute worst and I wouldn't even think to waste my breathe to refer someone here.
Jordan B.Both ends of our Uhaul experience were very positive! We will be using Uhaul again!!
John C.We got the truck no problem had it a short time less than a hour he had down 3 hours not what we told the kid.then when it was returned he did not check it in right away. I had to call and tell him to check it back in. Because I got a text telling me what time it had to be back by. So our experiences at the different locations are not so good.
Gail V.No improvement needed. Young lady at the counter was very helpful since two of the 15' trucks had to have repairs. I still got my order taken care of and staff was helpful. I would recomend to friend. Merci!
JOHN K.Extremely unorganized and unprofessional staff
Lance M.The app to check out the van is clunky. I'm in IT and find it difficult to use...I can't imagine what other people think.
Clinton M.My reservation was for 8:00 a.m. and had been confirmed for 8:00 a.m.; however, the property did not provide access to a key and did not open until 9:00 a.m. Staff did not acknowledge this whatsoever when I picked up the key and was actually on a personal call.
Jennifer E.The charge to my credit card was $40 more than my final recept on previous rental....unethical!
TIMOTHY L.This location......par for the course.
Lee W.Truck is in dire need of maintenance! Front end alignment, brakes, steering column, etc..
TIMOTHY L.It was easy and quick
Sehajpal S.Tell us where we can and can't drop the truck off
Dakota W.There were things broken in the truck, it wasn't clean, and it took forever to rent out in the rain. The Internet site was down... It was just a whole process that took hours and wasn't easy.
Shatoya F.This weekend was actually the second recent experience I've had with this location and I have nothing but positive thoughts about them. I love and much appreciate the ability to pick up and drop off in hours when the office is traditionally closed. Merci.
Lisa B.We did our reservations with Greenwood south (near whiteland) but once we arrived we were told our reservation ended up going somewhere else in Greenwood with the same ownership. It wasn't in a convenient location as planned but it worked we had spoke to a person a week prior and they confirmed the Greenwood south location so I have no idea what happened. We were still able to get everything in our time frame luckily, truck was clean and price was reasonable.
Amber L.The hitch came off the ball during driving. The lock doesn't work properly.
Sayeed Z.The check engine light was on.
Samantha L.The shifter was a little sloppy and sounded like it could use a brake job sooner that later.. but the truck drove well and was clean.. thank you.. you make moving easier !
larry H.Inconvenient hours. Earlier pick up was 9:30 am.
scott B.Professional, friendly, clean
Michael B.Was texted that location closed early and could pick up online. Online showed no reservations, had to wait for an hour and 20 minutes before finally getting ahold of someone. I understand things come up but felt it shouldn't of taken that long to get ahold of someone. Next time I'll pay the little extra and rent a Penske.
Kavon S.The appliance dolly I requested was not in the truck at my 8 am pick-up. The location didn't open until 9:30, so I couldn't wait. That made my move significantly more difficult.
Rachael D.Great job by them
Richard C.Communication text messages were COMPLETELY UNACCEPTABLE (no content… just a “click hereâ€â€¦ when my location is changed?!?) and the 24/7 checkin process was COMPLETELY UNACCEPTABLE (I think I took a picture of my drivers license no less than 8 times). The facility and truck itself, though, was fine.
Tara W.I rented my truck at 12:30 pm on Saturday. It was returned about 8am on Sunday. I was told 24 hour rental and I was charged for 2 days. I requested a refund and was refused. I am a 64 year old single lady and this is a really poor way to treat a Senior citizen. I promise to share my bad experience with everyone I know. It is very disappointing.
tammy C.Truck that I rented was fine but the transmission was sticking badly.
Jon L.Very pleasant customer service. Much nicer than previous UHaul rentals
Eugene K.The gentleman that rented the truck to us was very knowledgeable about their truck rentals and was very kind. He walked us through the process of picking up and dropping off the truck. The truck was in great condition. I would recommend this rental company to friends and family!
Sherry S.I called to return my trailer after normal hours (during a below freezing blizzard) and he walked me through the process without any attitude or impatience.The lot was well lighted and clean. I would highly recommend this place to pickup or return your U-haul equipment..
larry M.The young man working the desk was great but the manager he was a nightmare then he charges 2x over the amount for boxes than what they are sold for online.. he is rude and a bad look
Laura J.Communication and clean our uhaul was not cleaned at all
ANDREW P.The truck smelled of animal scat and the fuel was not at the level their paperwork indicated. No one walked through the truck on pickup with me
Timothy R.The worker was friendly & knowledgeable. Easy return area. They had what we needed & answered questions directly.
Brett B.All good. Quick check-in. The equipment was a-ok and clean. Only 1/4 tank of gas included…wish there was more so my first stop wasn't at a gas station.
Robert S.I scheduled the rental 3 weeks in advance. I was notified Friday evening that my requested 20' truck was not at the location I requested and I would have to go to another location further away. Then, I checked to see if a 15' truck was at the location I requested and was told no. Then, another representative called me and said there was. When I went to pick up the truck, the app wouldn't work. I finally got it to, but when I tried to get the key it wouldn't work. I waited on hold another 20 min and was told I would have to go to another location. The whole process delayed the move 1 hour 45 min and had people waiting on the truck. Totally unacceptable!
Beth T.I did a Sunday pickup, so there was not an employee at the location. I had trouble with the online pickup process, so thankfully the individual who answered the 800 number was able to assist me. I think that part of the process needs to be made easier, but otherwise was happy overall.
Mary C.Y'all nickel and dime the hell out of customers. 10 for this, 8 for that. Literally had to pay $15 for a hitch because it didn't come with the truck. I'm done with Uhaul
Colby P.The store manager or gentleman that was there to assist me in both picking up and returning was awesome! Great guy and knows how to take care of customer
Dustin P.You could actually have the equipment that I reserved on site when I show up and then when you try to send me to another place and I don't have a ride the manager says we are not a freaking taxi service. I had to suck it up and deal with it because I didn't have any other options
Scott D.The young man that assisted me by checking my vehicle for towing and then hooking the trailer was knowledgeable and polite. I would use this location for all of my rental needs.
Russell F.Have a better memory and a bit flexible. Was told I could pick it up the evening before but asked to be there 45 to a hour before closing. When I got there was told I had to wait to closing to avoid a two day charge. Plus… The trailer had a horrible odor that we had to air out so we couldn't even load my son college stuff that evening anyway.
John K.The guy at this store was great. Everything was ready for me when I arrived. Will use this store again. However the store at 4200 East Street in Indianapolis has a problem. The Manager is rude to everyone, even his own employees. There's never enough employees working. I wouldn't give that store even 1star in a review. Also never get propane there either. Their usually out, but they will make you wait forever then if you have to go in the store you have to walk all the way to the front. They have an employee door conveniently located for them to use but customers has to go to the front door.
Donald T.I have yet to receive a refund for the dollies that I never used. I had to go to another place to get what I needed. Absolutely ridiculous.
Tabitha W.The owner of this particular place was very rude and told me that he was doing me a favor
SHENELLE B.Filthy. Not ready at 9 am when we had scheduled pick up
Natalie B.Better organization, on time employees, better hours, actually being ready for reservations, answering phone calls
Emily M.Opened 30 minutes late, called multiple times number that was posted on door didn't get an answer and was unconcerned that employee was late and 4 customers were waiting
William S.We originally scheduled online and even preconfirmed with the site at Jake's Body Shop on state road 144 in IN. My husband did not notice a location move text from the evening before. When we got to Jake's, the lady helping my husband was rude and denied ever ha ing had us scheduled. She was giving the truck we ordered to another guy who had also been moved. That location stinks, but also this policy of moving reservations around is ridiculous. . I ask what is the point of reservations and precheckins? This mess caused us a 2 hour delay on our move plans and was very frustrating and inconvenient. It also cost me more mileage charges because of the distance to the new location.
tom W.It's only average because the inside looks like it was just moved in, which is understandable. That doesn't determine me from using the location again.
Lucas E.Location and employees were great. The Cargo Van we rented was very dirty.
Sonya K.More staff needed
Carlisle T.Vehicle I reserved had the transmission go out do they “ upgraded†me to a bigger truck at no additional cost. While that was good, I did not need the extra space and it cost me more in fuel. Truck smelled of vomit and bidy odor. Sales rep used profanity on multiple occasions while assisting me.
Robert G.I was ripped off
uba E.Although the truck was mostly clean, used water bottles had been left. More thorough cleaning. But it was ok.
Rebecca C.I was charged for gas that we should not have had to pay for. I took pictures of the gas gauge and returned it the same way. I was also charged a $14 safe move fee which was waived when I reserved it online. I was told to call Corp and fight the charges. The Customer Service was very lacking.
Russell S.