Customer Reviews for Grey Fox Emporium & Consignments
(Concessionnaire U-Haul dans le voisinage)

317 évaluations

130 Jepperson Rd   Thayne, WY 83127

(307) 883-0017

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - Sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(307) 883-0017

130 Jepperson Rd
Thayne, WY 83127

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - Sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

No one available at location. No one local to call, 45 minutes wait at U-Haul.com. I was instructed to use downloaded app, that did Nothing for return. I had to go to the u-haul web site on my phone to figure out the return process

James F. 
Évaluation :
5

You can fire James in St George and Sam off Sunset Blvd, also in St George where we dropped the hauler. Earnie Eaton in Thayne, Wy, couldn;t have been nicer and stood out as the ideal all your dealers should strive for. Earnie Eaton

JIM M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

Very friendly and good representative

Barry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRETT O. 
Évaluation :
5

We had a great experience with Ernie. He made sure we had all the time we needed to reach our destination and unpack the cargo trailer we rented and gave us three extra days

clyde M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron H. 
Évaluation :
2

We returned the truck the same day and did not get a break on the price. They could have rented it out again if your website would have put it through. I guess my overall complaint is not with the equipment but with the website.

James M. 
Évaluation :
3

Easy drop off instructions, but did not interact with the staff, as they were closed.

Sid W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
5

No complaints.

Taylor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen J. 
Évaluation :
5

The truck cargo area smelled like cat urine.

Vivian J. 
Évaluation :
5

Ernie was so helpful and hooked up the trailer. Great experience!

Golden F. 
Évaluation :
3

Facility closed. Drop day was a Monday.

Aaron T. 
Évaluation :
1

The owner went fishing at noon on Saturday according to his recorded phone message and wouldn't return until Tuesday. We were ready to return the equipment Saturday but with no one available at the drop off Saturday, we dropped it off Sunday with no one working at the drop off. Followed online internet internet instructions. The owner then charged us for Sunday as an extra day of 95,00 $. We were given 3 extra days when I picked up the equipment. When the owner called me Saturday morning saying he needed the truck now. I told him that we just started unloading the 26' truck and there were issues with the truck's governor and at times we couldn't go over 40 mph and the tow dolly had a dead tail light. He seemed to indicate that he could have cared less about the issues. The drop off location in Thayne, Wyoming was a mishmash of all kinds of vehicles, trash and looked like a junk yard. WHEN DOES A UHAUL INSPECTOR CHECK THIS SITE? CLEANLINESS? I WOULD APPRECIATE UHAUL TO AT LEAST CREDIT ME FOR THE 95,00 $ OVERCHARGE! The convenience store in Dewey, Arizona had no one to check the roadworthiness of the truck or tow dolly.

Richard W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Seth R. 
Évaluation :
5

Ernie is great!

Ed H. 
Évaluation :
5

The pickup and return were both easy and quick. The customer service was great, the trailer was in excellent condition, was spotless, and I couldn't be happier. Well done!

Martin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILES MARTIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE H. 
Évaluation :
3

I put in a reservation 2 months before I was going to move. It was not in the system, so I rented the truck per mile, I had to there were no more trucks. Then Uhaul put 2 additional charges on my credit card that I am still trying to get off 3 weeks later. My last two experiences with Uhaul have been terrible. Yet I have moved and used these trucks for over 20 years. Time to go with someone else!

Troy H. 
Évaluation :
5

nothing

THOMAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn S. 
Évaluation :
2

Dropped off mid afternoon but nobody was in. Just left the trailer.

STEVE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james W. 
Évaluation :
3

Make your call canter less consuming, I was waiting on the phone 3 different times, saturday anywhere from a minimum of 45 minutes to a max of almost an hour' Then when I did get the Representative our call dropped after waiting 53 minutes to speak with them! One representative did not know how to over-ride the gps matching to the place I was picking up at'. Calling in time I had to wait for a representative was Very Very frustrating, and will effect the next time I need I moving truck, or suggest a company, My experience in trying to find a truck in western wyo totally sucked, the on-line representive told me there was not any close to me, when I called the site personally they had two trucks available, altho when I asked for a 10' they had none but, 15' when I got to property, they had abandoned, which would have been perfect for my move, but was not offered by site manager or on-line reservations

STEVEN C. 
Évaluation :
1

They were rude on the phone when we asked directions as to were to return our u-haul and trailer. They charged us an extra cleaning fee for the trailer when is was spotless (my fiancé is literally OCD!) they totally scammed us for that fee! I will never use them and or u-hail again. I have moved over 20 times and have never been treated this badly, EVER!

Amy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY W. 
Évaluation :
5

Excellent service, made our moving experience go very smoothly!

Thomas B. 
Évaluation :
5

Ernie was friendly and helpful.

Wade H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISAANNE L. 
Évaluation :
5

Great working with Earnie! Professional and courteous gentleman. Would recommend this business to family and friends.

Gregory James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Steve C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grant C. 
Évaluation :
3

The app has a hard time telling if you are in the correct spot or not. Need to up the radius of the location finder or just get rid of it all together. Spent an hour with customer support before we could even get our rental and became behind on schedule all day

Chaz Lee N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick Jay L. 
Évaluation :
5

Same as above

AMADEO M. 
Évaluation :
5

Right now it was easy picking up a trailer and dropping it off I cant think of anything right now

AMADEO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allan J. 
Évaluation :
5

We dropped the trailer off at night, and it was safe to be able to do that.

Kimberly M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
5

Your website was ok when I picked up the truck, but wouldn't work at drop off, which took 45 minutes to resolve by phone. The moving help was excellent in Alpine. However, when attempting to schedule the helpers in Alpine, the web site kept picking a date one week after I needed. I was able to resolve this by phone. I felt the truck was excellent, the movers excellent, but the website frustrating. Also, the website would not allow me to save the truck drop off location.

Traer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Everything was great. Renting was quick and easy thank you

TINA A. 
Évaluation :
5

Easy to work with and very helpful.

Albert B. 
Évaluation :
5

Ernie in Thayne WY provided outstanding customer service!

Carol N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Stephe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
5

The on line process is complicated for non user friendly computer people.

Dent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betsy V. 
Évaluation :
4

Truck had air bag lite on when picked up threw Check engine light on during the trip transmission gave me trouble all the trip Was worried I wouldn't make it to my destination barely made it to drop off my I haul truck. 4 codes were found on the truck

Robert G. 
Évaluation :
5

Very warm and friendly owner. Love doing business with them. Always helpful. Glad he is open on Saturdays! Only one on that side of the state that is.

Karen M. 
Évaluation :
5

Very helpful.

Erik J. 
Évaluation :
5

Ernie was outstanding and fulfilled all of our needs even though he was very busy.

Mark B. 
Évaluation :
5

Easy and friendly drop off. Was harassed to return the uhaul early by a location in Jackson wy. Glad we found a place closer to our new home. The man in Jackson wanted it dropped off a certain time earlier because he wasn't going to be around when I needed to. Even tho it was during business hours. Very happy with the grey fox location

Julie B. 
Évaluation :
4

Great location and Great service!

JACQUELINE O. 
Évaluation :
3

The amount charged 35,00 $ was almost twice the quote over the phone, 35,92 $.

Pete H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETON J B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY F. 
Évaluation :
5

Ernie was extremely helpful and provided valuable advice prior to picking up the truck. Truck was clean and ready to go as requested. Our experience couldn't have run any smoother. Excellent customer service.

Gary H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason A. 
Évaluation :
3

When we first reserved 2 6x12 enclosed cargos for Thayne Wy online didnt say they were out we got a call Thursday afternoon about none in stock and we were leaving Saturday morning. We decided to rent a uhaul truck we got to thayne Wy the mirror was broken, the inside cab was so dirty and gross smelled like cigarette smoke.

Joseph S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melinda H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison H. 
Évaluation :
5

Excellent service- courtesy, and friendly to deal with

Kent K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Excellent

kenneth H. 
Évaluation :
5

Best experience with U- Haul. Ernie was great.

Pat G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don R. 
Évaluation :
5

This was one of the best U-haul experiences I have ever had. Equipment was ready as promised, clean and well maintained. Trailer was attached and unhooked by the owner, all in a very friendly atmosphere.

Johan H. 
Évaluation :
5

I would recommend this location to everyone. Excellent service and super nice.

tamie L. 
Évaluation :
4

Easy drop off.

Rich M. 
Évaluation :
4

Easy drop-off...unsupervised

Andrew N. 
Évaluation :
4

They need more different sized trucks

Joi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY B. 
Évaluation :
5

Great experience!

James B. 
Évaluation :
3

I know it isn't the locations fault. But the truck is very base. On a long trip it would be nice to have a loaded truck. I got out and went around several times trying to adjust the mirrors. Get with the times. :)

Jonny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene O. 
Évaluation :
1

Get a different location for rental return. Charged me for cleaning when I swept the truck and trailer out myself. Also charged me for fuel when I returned it with the same amount as when I rented it. Don't return anything here if the attendant is not present. I had no choice as I had to go to work the next day. Tod in customer service was very helpful however.

Phil F. 
Évaluation :
3

This location the guy was a grumpy old fart not friendly at all....

Kevin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale P. 
Non les évaluations ont été soumises pour cet établissement.

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