Fix your computer system. Wasted a whole hour as the app would not scan the back of my drivers license. I must have ten different emails about my contract. To add insult to injury, I pre-registered all my information the day before and corporate cancelled my reservation. FIX YOUR AUTOMATION.rosemary C.
Customer Reviews for Ground Zero Custom
(U-Haul Neighborhood Dealer)
Pour nous contacter
Twentynine Palms, CA 92277
Services dans cet établissement :
- Mon–FriDe 9 h am à 5 h pm
- SamediDe 8 h am à 4 h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff was friendlyCAROLIN C.
Le client n'a pas laissé de commentaire.Erli R.
My comments are about the upper department I was very disappointed at the way I was talk to very disappointed at the way she made me feel like I was a criminal was very disappointed in the way she didn't listen to me and that somebody and Corporate but as far as the rest of it the gentleman was wonderful that was in corporate it was a female I believe her name is Stephanie and I was very insulted I've never been treated like that and I was disappointed I keep saying that because Uhaul is one of my favorite things I've told people about it I've used it I've never had any problems where I rented it from was amazing and the Corporate guy was amazing but Customer Service is supposed to be number one she needs to learn Customer Service respect for people I hope this is well read is not a criticism it's just fact hi I'm not a criminalDawn S.
The folks at ground zero made it so easy! I had made an error on my reservation which ended up adding some money to my rental and Joana was more than helpful in figuring out what went wrong and doing everything in her power to fix it. I highly recommend booking at this location for the sheer fact of how willing they are to accommodate your needs.Dylan W.
The kind gentleman that assisted me me was very kind, knowledgeable, helpful and very professional.Donna H.
Make sure the staff is trained to do rentals. The person at the counter had no idea how to work the computer or do a checkout. I was there for over 30 minutes while she tried to figure out what to do. I also trucks/ sizes are available for rent. Very frustrating.Sue Ellen B.
Lady was on personal phone call most of the time, did not do an equipment check, had to have a stranger after picking up help. (as well as PM for the trailer) which resulted in the passenger light being out the entire trip.Richard K.
Oh God.... I wish I could upload a photo of this location. Not only was this place in the middle of nowhere, the building and grounds looked like they had been abandoned for years. At 2pm on a Monday afternoon, not a soul was in the building, lights were off, and the bars over the door were padlocked. I wouldn't be surprised if a nearby methhead stole the truck and trailer I had to leave parked in front on the broken concrete and dirt. I tried calling the store number, but it said the mailbox was full after going straight to voicemail. The listing on Google had no store hours, and there were none listed on the door. Abysmal at best.Matthew M.
You switched the pickup spot to a location that was 25 miles away from the original location, which added 50 miles to my route. I was not in a position to cancel my rental so I was forced to proceed with the pickup, but the cost was twice as much as it would have been under the original reservation agreement.Matt K.
Le client n'a pas laissé de commentaire.Lauren A.
The experience was pleasing great staff.JAMES B.
Le client n'a pas laissé de commentaire.Jessamie C.