Évaluations des clients Grove City Petroleum Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Grove City Petroleum Inc

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April S. le

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Clerk did not want to address an issue I had with billing. When ordering online, I clicked on “No” for the Safe Protection insurance coverage, but when I picked it up I was charged the extra $28.00. He said I had to call a number to get it credited. I asked to make the call before I signed. He said, “you don’t sign, you don’t get U-Haul, I’m done here.”

Kayla R. le

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Le client n'a pas laissé de commentaire.

Ty M. le

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The mobile app was a bit confusing, slow to respond, and, given the number of steps involved, I'm not sure it actually saved time vs. going into the rental facility and doing things the old fashioned way. The rental facility was fine (it is a gas station), but the attendant seemed unfamiliar with the mobile app and "truckshare" concept - she was very hesitant to hand over the key to the truck.

Eric L. le

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Le client n'a pas laissé de commentaire.

ruben a. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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I was told @ time of renting truck that it would be 90$, however I see that my credit card was charged 120$. I don't understand why I was told one amount and then charged an additional 30$.

Timothy F. le

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Le client n'a pas laissé de commentaire.

Maria C. le

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Le client n'a pas laissé de commentaire.

ZACHARY J. le

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Le client n'a pas laissé de commentaire.

Bryan M. le

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Person at the counter was also working the store and was unable to figure out how to check us in. He handed me the phone and HAD ME CALL to do the check in. Unbelievable and unprofessional. Also there were no furniture pads, I had to go to a different store and next day and pick them up.

JONATHAN A. le

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Le client n'a pas laissé de commentaire.

Jeanie M. le

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It was fine except you don't give hard copy receipts and my bill was $59.51 and my card was charged $69.62. That's $10.11 difference. I wanna know when that 10.11 will be put back on my card? I don't appreciate this! Is this why you don't give your customer a real receipt but instead send to my email. Not cool. Why don't you put your business phone number with your location?

SHERRI L. le

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I asked for a dolly when I made the reservation and there was not one in the truck. This location was a gas station and stated they do not have dollies or furniture blankets. They also are attempting to charge me again and will not answer their phone so I can tell them about it. They charged me $71.34 when I returned it and now there is a $65.32 charge pending on my account today. I have tried to call Uhaul customer service several times and have been on hold for 20 minutes and longer without speaking to anyone.

Joshua C. le

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The owner that I dealt with was great to start. I was told to bring the vehicle back full as it was “full” when I picked it up. When I returned the vehicle I put nearly 6 gallons of fuel in a ford E 350 van 15 ft box truck. I traveled 18 total miles for my rental. When I asked him about the discrepancy, the owner stated it was a “ big truck”. There is no way possible that this vehicle gets 3 miles to the gallon. When I asked him again about the discrepancy, he handed me the receipt for the rental and said “ have a nice day.”. Very disappointed and I will not return for any kind business at this location. I will go To the other location down the street or push my vehicle another 3 miles to another service station. Do not use this location. Drive a little further south and try them out.

Summer H. le

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Le client n'a pas laissé de commentaire.

Patricia B. le

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Le client n'a pas laissé de commentaire.

Brian A. le

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Make sure the truck doesn't leak and ruin half your stuff. They didn't give me enough miles for the one way trip I told them I was going.

Duane C. le

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I had a terrible experience. I reserved a truck online for orders road location, when i got there i didnt realize the truck i reserved was so small, so i asked the attendant to change the size. He kind of gave me the run around and then said that i could go down the street and ill transfer your request to that location. I went down the street to 4441 broadway and when i got there they said they didnt know i was coming, didnt get a call and didnt have a truck available. I then went back to the orders road location to find out if he actually put in a call to them and he said he did. He them got on the phone with uhaul support and told me to stay on the phone with them till i went back down the street. I walked in once again and they said they didnt have any trucks. Then the girl from uhaul support i was on the phone with asked me to pass my phone ti them. She was able to straighten everything out for me but all of that took an hour and a half. I shouldnt have had to go both locations twice, and for the rental, im going to want a discount.

PAUL L. le

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Le client n'a pas laissé de commentaire.

Anthony M. le

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Train your third party companies on how to do there job.

Deanna S. le

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i didnt drop it off, my husband did...

Matthew G. le

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A) I asked for no insurance when making the reservation online, but the location's information shows that I opted into insurance. B) This uhaul apparently allows smoking, which is fine, but it would be nice if the ashtray was cleaned afterwards. C) The employees at this location weren't rude, but they weren't exactly congenial either.

David K. le

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The easy pickup didn't seem to work as the guy asked for a lot of information and my credit card which I already gave online. and the no waiting in line would not have worked either at this location. So these retailers need to get on board with what you are doing online.

Carol N. le

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the mileage on truck was more than was on slip he gave me, when I returned truck I was a few miles over, and have to pay extra. not happy.

Melissa M. le

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The side view mirror would not stay where it was moved to. Driver couldn't see.

kodi r. le

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Uhaul still had trash in it and the odometer was off by 20 miles but the person was very very helpful and uhaul added 20 free miles to my contract to make up for the odometer error

Brentine S. le

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Very slow to check in/out

Brian K. le

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Le client n'a pas laissé de commentaire.

John G. le

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Charged us double rental fee contacted them to ask why never got a response very disaponted

Beth N. le

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Le client n'a pas laissé de commentaire.

ASHLY P. le

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The only thing about this location is that it is a little confusing that you have to go into the gas station to pick up your rental. It should be made more clear on the official U-Haul site that this is some sort of "franchise" or off-shoot of U-Haul, and while it is "official," if you were unfamiliar with that type of set-up, it would seem a bit sketchy and unsafe. Otherwise, great service and good quality.