The lock was very hard to open.
Noah M.
Customer Reviews for Guardian Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It took me an hour and a half to get the truck..you might want to call the customer ahead of time and make sure they download the app/ and if they are use the no contact pick up that they have two people available for verification.. that experience was a nightmare!!!!!!!!!!!!!!!!!!!!!!!
Monica B.I didnt get my ordered dolly
Mark Louie Henry D.pick up area lazy and uncaring
Kelli B.Fast and easy
maricel S.The truck was parked under a tree and had sticks and little branches on the windshield and stuck under the edge of the hood. The extra equipment I ordered (blankets, dolly, etc) wasn't in the truck and there wasn't anyone on site to ask. There wasn't even an emergency number to call.
Michael R.Not at this time
SHAWN H.This location can't be for everybody. When I was switched from Fresno location to this one, no one explained to me what I will need...once my husband got there he couldn't pick up the truck. We called the 800 uhaul number, and we were on hold for long time. Either you detailed the process to the client during reservation or you reduce caller's wait time. Thanks to Melanie who was patient with me waited on the call while she asked me to drive back to the site. Without her, I would not have picked up the truck later. We missed our deadline anyway.
Essi H.Clean Vehicle, Ensure availability as promised without stress, check vehicle prior to renting (smoke free and sterilize) and transition of return inform customer if no attendant will be available on drop off location (online check only). Location was problematic for online return. Uhaul Application return was extremely bad application for return.
Anthony B.Good custoner service.100 percent customer satisfaction. And very helpful.
NICOLAS R.Service rep was extremely helpful and courteous.
Martin M.Over charged on final price. From 30 something plus to $76 plus. Didn't even had for an entire day.
Hondo F.I would. It recommend uhaul of any location to anyone ever. I had that truck for 4 hours and it cost me over $200 with no explanation of charges. I will be contacting the bbb and reviewing every site possible on my uhaul experience.
Danielle L.They didn't have the dollies i ordered. I had to go to another location
Stuart M.From the start to the end we received excellent customer service.
David M.Trailer was not properly inspected before they released it to a customer. It was missing a ramp on the auto transport trailer. In result, I was not able to load the car on the trailer in time.
Renaodo E.Fix the computer in the office. It was slow and lost connection a couple of times.
Victor P.Experience was great!!!!!!!!!!!!
Ernest A.From what I've seen, every thing were good.
Charles S.Kelly was great very helpful and just full of great energy will definitely be going back
Justin B.Plenty of room to maneuver equipment. Manager was very polite and helpful.
Darrell B.Friendly, no problem dropping off, highly recommended
Dan Allan A.Kelly was awesome- very helpful and very nice! She made a stressful process less so!
Susan M.Lady was very nice and very helpful.
Jeff L.I returned the truck the same day I rented it and wish you guys offered some small refund for that.....not the whole thing, obviously. I understand nobody was there to witness me dropping it off.
thomas B.Pull the tape from my original reservation because the lady who made the original notes offered me 119 miles included in the price I already paid on Saturday! The manager at the original pick up location told me he set it up for me to drop off the truck and tow dolly at ANY LOCATION near me! I was forced to drive the truck with the tow dolly attached to it to my uncles house because of the rusted tow dolly I needed help removing my car from it!!! The tow dolly was completely rusted on passenger side strap connector. The manager at the original uhaul pickup location knew because he showed me how to use it on the driver side only!! After he showed me how to use the strap on the driver side, I noticed that the passenger side strap connector had something sticking out of the side so i ask the manager what is that and he said, "we had to rig that but it's fine." Me not knowing at the time and not finding out until I was putting my car on it, that I wouldn't be able to take the strap off. He should have never given me that tow dolly to begin with! I have video showing the rusted tow dolly and will be happy to show them to you as well as to my lawyer!!
lorena L.Kelly was great!
Molly Y.Overall experience with UHaul was negative. The 121 Business Lewisville location did a good job in tending to my needs. When I arrived to the location, they did not have a dolly to move heavy appliances. Contacted Uhaul and they set up a pick up and said that I would receive a call from the location, which never occurred. I ended up finding a dolly to move, but felt my overall experience was not a positive one.
Stan W.Awesome customer service I've rented from them twice and both of the times the lady in the front desk has been really helpful
Carla V.Drop off was set for 0800. Service personnel did not arrive until 0830, leaving us to wonder if the location opened at a different time or if we were at the right location.
Benton joseph W.Clerk greeted me and asked how my experience was with the vehicle. She offered to let me stay in the office until my wife was able to pick me up
Lawrence E.All were very good just keep doing what best treating every one with great service.
Roy W.The story: 1. The attendant was not there at the scheduled time to get the trailer. We waited over 30 minutes. 2. The location had no 'parts' to help with connecting the trailer. I had to go find the parts my self at other non-uhaul locations. Took me about 4 hours. 3. When I finally returned, the attendant did not help me connect the trailer. Since I had not pulled a trailer before, I needed experience. Instead, I had to figure how to connect it by myself. I found out it was incorrectly connected when the trailer fell off a mile down the road and smashed my SUV. Yeah. But, I re-connected it, this time trying it several times before I got it right. The rest of the trip went off without a hitch (pun intended). 4. When I returned it, though, I got a lot of help and kindness, and apologies.
LEWIS C.Fast, friendly and wonderful service. Not much selection for rentals, though.
Minh-Tuan N.Lori was Great!!!!!!
Donald J.Location is hard to find. GPS takes you on back road. If there was a way to correct that, it would be very helpful.
Norris W.I was met at the gate by an absolutely gorgeous lady as I was pulling in. That always helps, of course. She got right in the truck and took care of business. This is how a business should be run! GREAT service!!
Timothy K.After spending so much money with Uhaul I still had to clean out the front of the van. Smh!!!
DEON M.Very pleased, I have used uhaul several times within the past several months, very pleased with the service and rates, your service representative is extremely professional ,polite and knowledgeable.
marquette P.Convenient, efficient and friendly.
Moises R.No changes. Lori was great. She was very nice and helpful.
Michael L.none
larry A.suggest a way to handle toll road access and payments
KELVIN W.This was the rental experience I have ever had, and I will recommend it to all who asked, the rental agent was very polite and professional, a great experience, thanks
Stephanie J.A little confusing for after-hours drop off. Key drop should be more clearly marked or more easily accessible.
Nance E.Nothing! You are doing a great job
w bob D.Everything was very good, starting with the attendant, very kind and friendly.
Blanca M.Great, friendly service. Thanks!
CHANDRA E.I was recommended by a friend who said that this location was excellent and not to go any where else. It was TRUE, also Devonta was exceptional and knowledgeable. We rented the U-Haul during Harvey hurricane, and contacted U-Haul and gave them update on our situation, they were very understanding, I will rent from U-Haul again. thank you.
Valerie W.This place gave us the wrong truck.
Melissa S.