Staff at Guardian was extremely friendly and helpful!
JONATHAN S.
Customer Reviews for Guardian Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great customer service from both the inside and outside people
MICHAEL W.Employee at facility was very helpful. Very professional Forgot his name but very good 630 MacArthur Blvd U-Haul #1
Anthony C.Excellent customer service! Charlie was very accommodating and helpful throughout the process!
alan B.Nothing! Next time I need to move things, I look forward to seeing Charlie and Eric again!
JANE T.This was the best UHaul experience I have ever had.
donald S.Quick smooth drop off.
GEORGE L.Nothing, really. It was great and Charlie was extremely helpful.
Jane T.Perfect. Knowledgeable , personable and helpful person on site
Jeff M.clean reliable vehicle...all you can ask for
RALPH B.I have rented trucks from this location several times. The people are very friendly, and the equipment available on time, clean and ready to use.
Don R.Terrible customer service. Eric was extremely rude, unhelpful and condescending.
Barbara B.The lock boxes were broken. We tried multiple times to use the code that was given, but the dial wouldn't turn. It turned out that both doors were open the entire time, just the locks were broken.
Karen C.It would have been very helpful to understand the pick up process prior to getting there. When you pick up before the store opens you're on your own and it was a little challenging but I was still able to do it
ROBYN W.Prompt, professional, friendly service. Equipment clean and as expected. Merci.
TIMOTHY G.The way the contract is written seems as though the first 100 miles are included in rental price and miles above that are charged at the specified rate, A new script might be advised for customers so they are correctly informed of price and don't feel as though they are getting hosed by U-Haul as I feel happened to me.
robert L.Very good customer service . Fast and efficient
Bill J.Greeted and treated well by professional, efficient staff
Jerry L.Equipment was very clean and maintained but the windshield wipers need to be replaced and there was no windshield wiper fluid.
Kathleen P.Extremely friendly and helpful people who offered all kinds of help.
William B.ensure gas level is accurate.
RICHARD S.No need to improve anything. The guy that helped us was very helpful
Joseph T.The app is still slow and clunky. The person at the location was AWESOME! He came out when I returned the vehicle and made it simple and easy. I'll rent again from that location
William M.Great first time experience! I would definitely rent again and recommend
Cheryl W.Impeccable service! I cannot remember the gentleman's name, but my check in went so incredibly smooth, he was super helpful and got me in and out. Van was so easy to drive, and got what I needed done
Christina F.Pocasset office and personnel were exceptionally helpful and professional. Will rent from them again.
Thomas W.Hard to see what to improve. Van was clean and gassed up full. Was able to use some blankets that were in the van already. Friendly fast service at check out and in.
Geoffrey W.Truly one of the best experiences I've ever had right from my first conversation with them. The man who met me was incredible -- nice, thoughtful (I forgot to bring a car charger and he loaned me one), helpful, efficient...he truly went above and beyond. My only suggestion would be to reward this employee. He's stands out. The van was new, it was clean, and it ran well.
Amy M.Nothing! The entire experience was exceptional. Props to the independent owners/operators
john G.efficient and friendly staff van was clean and in good shape
PAMELA O.They tried to charge me an extra 3 days. I'm not paying for an extra week when I didn't use an extra weeks worth of miles and only had it for 10 days. No.
Dana D.per mile pricing is very high. it will be worth checking competitors before my next rental.
RICHARD S.Excellent service
CHARLES F.Excellent customer service.
TIMOTHY G.Staff was friendly
ELLIOT G.Customer service gentleman that helped me was great.
THOMAS T.Newer trucks. Time to move on from roll up windows!
JAMES D.Phone drop pff
SIDNEY M.Excellent établissement
WILLIAM S.All good at this location 😀
ALLEN W.Charlie was so nice and professional and had me on the road in no time! The office was clean, Charlie had his mask on and every went smoothly. Thank you for a great experience!
Maureen K.Excellent experience. Helpful and friendly staff. Quick service.
WILLIAM S.I spoke to 4 people about the drop and no one helped me. Fix the contract problem.
MICHAEL F.I dropped off at night when no one was there. It was dark and rainy.
Leah F.Wonderful customer service and a great experience.
AUDREY M.Great and friendly service. Thank you
JOSEPH L..Friendly service
William B.The folks at Guardian were unbelievably helpful and friendly. We did have a slight issue with the early morning pick up, but it seemed that problem was more on the corporate end, as the people at guardian had walked us through the pickup process the day before.
ERIC S.local team great, corp call center useless, corp website is difficult
JOSEPHD H.Le service a été excellent. After hours drop-off could be improved by additional lighting (location was hard to see after sundown).
MICHAEL M.You are superb!!!
Jeanette R.Guardian Self Storage folks Charlie & Eric(?) were very helpful & kind. Very easy to speak with. Location was well supplied with moving equipment. Defiantly use them again.
Lois B.Everything was first class
JAMES W.Charlie and the gang were extremely helpful to me and the Movers I had to meet me at Guardian. Top notch service and great people!
GARY W.streamline check in and out for unmanned pickup location during off hours-Sunday in our case. 30 minutes at pickup verifying info, adding contact info. not prepared for contact number to answer phone call from random uhaul number. wasted 30 minutes at both pick up and dropoff times despite online checkin prior...
richard P.They would not give me a Military discount. Had to buy windex and paper towels to clean the inside of windows. The tires needed air, had to buy a tire guage to get the proper air in tires as most gas stations only go to 45 lbs. and truck stops don't have air. After 5 stops I finally found a station that had the proper pressure.
Allen W.The men working at this location were incredibly friendly and helpful!!!
Ronald G.Charlie and Eric are great!
PAUL M.Free lollipops?
TIMOTHY G.The representative was very fast and helpful. It was a great experience.
WILLIAM S.The overall experience was excellent. Truck was ready when I arrived and the paperwork was explained and the charges were explained as well. The equipment was in excellent shape.
Michael W.We Always get great service w/ Charlie & team at Bourne UHaul. Thx
gary W.The guy at the location was really friendly and helpful with helping me modify my reservation. Truck itself needed some work. Was out of alignment so I had to keep steering wheel turned 45 degrees to the left to keep it going straight during ~800 mile move. Truck was reasonably clean when I picked it up but dash covered in dust and a drink spill so I wiped it down myself before using it.
Kristof K.