Évaluations des clients Guilbeau Shell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Guilbeau Shell

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Billie B. le

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Make sure the computer is working properly so the next customer isn’t waiting 45 minutes to get a trailer.

gary L. le

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Le client n'a pas laissé de commentaire.

gary L. le

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1. The plug-in for the trailer lights didn't work. Fortunately, the agent had a second truck available wboch solved the problem, but with a significant delay. 2. There was no Operator Manuel in the truck.

Michael K. le

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Le client n'a pas laissé de commentaire.

Burt B. le

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Being that it was a gas station it was hard to find the drop off location. Attendant was reap ok ansible for staying inside so drop off was not as friendly as pick up

Lenny H. le

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The address above was not my drop off location, I had to drop it off at 9444 Bandera Rd. San Antonio, TX 78250 so, do not put this survey on the above address, please. Barely found the place where we had to drop the truck to, did not even know it was a U-Haul. I explain to the employee that was there(didn't get his name) about the one issue I had and he told me he would look at it when he got a chance. The issue was the back roll up door, it open and closed fine for me all day Tuesday and Wednesday morning. Then after my last load to storage it open fine, when I was done went to close the door and it would not close. I notice the cable had come loose, don't know how that happened because we never hit it or anything else was done to it. So, I hope I was not charged for that because, I/we did nothing to make the cable come loose.

Sylvia R. le

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Some sort of notice to see Shell station attendant for UHaul keys. As our email indicated no one available till 1:00pm although we had reserved for 9:30am pick up.

gary O. le

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I was told the cost of my rental would be $329 for a one way trip from San Antonio to Beggs oklahoma. I picked the truck up late, around 10 pm. Never signed anything or recieved any paperwork which I thought was odd. Next day I recieved a contract via email and discovered that I had been charged almost $700. Double what I was told originally! It's July and HOT. The AC did not WORK! I called customer service to complain about being charged double and recieving broken ass equipment and was told that I would need to file a complaint... I thought that's what the hell I was on the phone with customer service for? Needless to say U-haul scams people and don't give 2 shits whether they steal money from your childrens mouths or not. $700 for a 500 mile ONE WAY trip with no AC is absolutely rediculous!

Gene C. le

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Le client n'a pas laissé de commentaire.

lori P. le

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The owners were very nice. We needed the truck at the last minute and it was quick and drama free. Thank you!!!!

Steve S. le

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Le client n'a pas laissé de commentaire.

Samuel N. le

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Do not rent out from that location service was poor

george M. le

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Not really any problems. They had great rates and a very convenient schedule.

Juan D. le

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Le client n'a pas laissé de commentaire.

vicente E. le

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Le client n'a pas laissé de commentaire.

Shaun S. le

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Le client n'a pas laissé de commentaire.

rachel K. le

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Excellent customer service! Would use again!

Diana P. le

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Le client n'a pas laissé de commentaire.

Emily G. le

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Truck was filthy, needs an alignment and the key kept getting stuck in the ignition.

Jonathan C. le

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Le client n'a pas laissé de commentaire.

Paige S. le

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Le client n'a pas laissé de commentaire.

Monica L. le

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The personnel was helpful, but not kind,

rene C. le

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Le client n'a pas laissé de commentaire.

Darla C. le

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Le client n'a pas laissé de commentaire.

Virginia M. le

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Very nice gentleman helped me fill up gas tank and moved U-Haul for me. The dolly had bad tires which he was aware of, but got the job done. The inside had coke spilled all over the floor other than that it smelled clean and ran great for my trip.

nathan Z. le

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Le client n'a pas laissé de commentaire.

Shirl G. le

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very friendly staff

Eli R. le

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Poor customer service and dirty truck. I also kind of feel ripped off on a $15 must pay cash add on charge after I returned the truck. He said it was full when we got it. It was only half full. He made us pay him in cash for the extra gas.

Marco M. le

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Check my personal info is correct because no ask nothing only pay tha is atfer I think what happens my receipts and the destination final I see is different and other i lost lot time Waiting because other customers he need cash out he say not care you come first now the other customers is first I not happy with this service i This not change I not come back to rentals

Clayton B. le

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Le client n'a pas laissé de commentaire.

james G. le

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Le client n'a pas laissé de commentaire.

brett D. le

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Le client n'a pas laissé de commentaire.