Évaluations des clients Guild Ventures

There was sand/dirt in the back of the truck and pet hair all over the cabin of the truck.

When I called the location, representative seem to be bother by the call, upon arriving, the guy who attended me was on his air pods on the phone. I was given a quote on how much it'll be based on the cost, the quote was set for 78$, which would include everything and 30 miles including taxes and the insurance plan. I made sure to ask if I need to put gas on the vehicle, he said that they charge by the mile not the gas. When I return the car, the lady took my keys and told me I'll be getting an email with the receipt, I told her how much would it be, she said I'll be getting that info later that day any questions ask. Later that day nothing, the next day I got a charge of 123$ on top of the 78$, totaling to 200$, once I received the bill break down, I'm getting charge 30$ for gas on top of the 85 cents per mile, i did go over 30 miles but the quote was misleading. I tried calling back but keep going straight to voicemail. Stay away from this place

U-haul had not been cleaned before I received it.

The only thing I did not like is that when we picked up the truck it was noted that we wanted to drop it off at a location near our house. Half way on our drive from Alexandria back to Newport News we are told we have to take it to downtown Newport News. Not a place a woman wants to be at night.

Great location, smooth transaction, great experience all around:)

I live in Michigan and was transporting a relatives furniture but would recommend U-Haul to a friend ay that location.

I don't typically respond to reviews, but this location deserve “two thumbs up” in terms of customer service and convenience. I am glad I selected this vendor.

One of the three dollies were completely missing and the person first tried to play it off as if it was not listed when it was. Then she said it would be changed on the contract and the price reduced. I check online that night and neither had happened.

Better parking

This location was much farther than the initial drop off location based on my 23606 zip code in Newport News, VA home location. The initial drop off was located only minutes from that location. Instead, the drop off location provided by U-Haul was more than 6 miles farther in south Newport News.

Fix the way you input the truck millage. No dots. I had a brand new truck low mileage and it would not accept the millage.

BEST U-Haul in Hampton/Newport News! I will always send people to them! ??????????

Vehicle was not good derivable, i was scared to drive, it was not clean .

Good customer service.

Keep up the EXCELLENT work, SuPERB Customer Service, I WILL BE BACK????????????????

I'm always pleased with my service with them.

All was well the gentleman that helped me was very helpful and knowledgeable when I had questions for him

Easy and professional process throughout.

Area needs to be cleaned up

They RIP you off and add all kind of charges for nothing.

They're not professional and they never give you paper work prior to rental. Just terrible!!

They charged me for a tow rental fee without asking me, when I returned the equipment they would not refund it and were very rude and unhelpful about it.So I won't be using this place again.

Received excellent service. I rented a small truck. Excellent price. Truck was. in excellent condition. Cleaned and excellent condition. Prompt service. Definitely will recommend to a friend.

Worst experience ever will never use this service again

Fix the seatbelt in the 26 ft truck

I am glad I was able to work out the pricing issue I had. I must say at first I was upset but now I am a happy camper. Thank you

When we got there the guy was asleep on the couch... he set things up and didnt do it anywhere near correctly which when it got it home the wire snapped which we had to rewire and then it broke the front of my car. No one seemed to care.

There was trash left in the back of the truck provided for me. It had a very strong smell as if it had been left in the back of the truck for a while. Moving the bag of trash there were maggots underneath the bag. I took it upon myself to clean the back of the truck so I could start my moving process. However, the vehicle should have been cleaned upon renting it to me. Very dissappointed.

Easy to find. Easy to park. Great lighting and overall very clean. Love this uhaul stop.

Very helpful and courteous!

Improve signage identifying location since it's a relatively small location. The guys that helped me there were super. Definitely had their act together. In and without a question!

My rental was unavailable at my original locationbut the second location didn't have the truck either. The manager at the Greenbrier location was good and found it at another location. The online reservation system needs to do a better job scheduling

Justin was very effective and efficient

Very friendly and quick pickup time. Great customer service. Thank you, Donna Pruitt

Very disorganized. Poor customer service, incredibly messy process. Took over an hour to finally secure a vehicle. Unlikely to use UHaul again.

Easy and fast

Everything was good. No complaints at all

I requested a pick up at Churchland Movers. Upon arriving and waiting approximately 1 hour I was informed that they did not have the tow dolly I reserved. I had to drive to Newport News to pick up the dolly when I live 2 miles from Churchland Movers. Why does your website include a pick up location field when you can't even get one to the city I requested a pick up in. This is the 3rd time in one year that this has happened. NO CUSTOMER SERVICE AT ALL!!

The final bill came out higher than expected. The mileage fee adds up pretty quickly. An alternate rental option may have been less expensive, but U-haul caught my attention by $20/day rental teaser rate.

It seemed that the person checking us wasn't exactly sure what he was doing. He sent us out with the wrong mileage on the truck which then complicated the length of time it took to return the truck at the next location. We also had to pick up the truck from a different location than the one that we booked it with. The equipment was good and the person sending us out was pleasant despite the error of the mileage..

Better location

The truck was clean, but the auto transport wasn't. As a result, the charges for the trailer had to be refunded and we had to drive both truck and my SUV separately. This resulted in not being able to split the 24 hours drive. Unfortunately, they were no other trailers available. I was not a happy customer.

Uhaul charged both my cards cause it said there was a problem with the first one but charged both caked and told them they said it would be reversed the next day but 6 days later it still hasn't been resolved and still waiting on a call back from the supervisor at 1800 Uhaul whip I have been dealing with not either of the vendors but Uhaul itself. I use Uhaul 2 to 3 times a year but this experience has left me wondering about an alternative

The parking lot was muddy the truck was not clean inside the back area had to sweep ?? first Gas below halfway people were very friendly though but would prefer a larger location where I didn't need a boat to get through the parking lot

This place gave us a broken trailer then we spent a lot of time trying to find another trailer the truck was not the right truck and we had let's gas in it that they told us was in it and the tags on the truck did not match the paperwork we had the wrong truck the guy was very nice but everything was wrong I would not recommend this place to anyone.

Everything was easy, quick and I was out of the door. Great experience. Thank you guys!

This location was very professional and accommodating. Everything that was needed was taken care of. Mr. Vann made sure we had everything needed to make our move go as smooth as possible. He was extremely helpful and professional. I would ONLY recommend this location for people in the area! A+ service!

The staff is courteous and knowledgeable, the equipment is modern and clean. They're here when ever you need them, even at the last minute, like I did.

I made a reservation to pick up the truck at 7:30 am. The location was not open until 8 so I had to stand outside in the cold for 30 minutes. The truck was not in great condition, power steering was marginal and one of the rear tires blew. Luckily the tire blew after I reached my destination. I believe the flat tire was a result of improper tire pressure because the tire that didn't blow on the same side is pretty low, which should not be the customers reaponsibilty or problem. My experience with Uhaul has always been good, but this time was very bad.

This location was a pleasant surprise to visit!