U-Haul truck had no gas it was on empty. The dolly I ordered was not available and wasn't on the truck. I have yet to receive feedback for the complaints already made.Ian W.
Customer Reviews for Guild Ventures
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Newport News, VA 23607
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 9h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing great serviceAMINAHNAJI R.
Le client n'a pas laissé de commentaire.DALLASJAMES T.
Le client n'a pas laissé de commentaire.ARAFAT A.
Le client n'a pas laissé de commentaire.KENNYRAY M.
Staff are excellent. Location is really convenient. Always pleased to do business here.Janice P.
Very HelpfulALEXISCHANEL D.
Le client n'a pas laissé de commentaire.Cedric W.
Le client n'a pas laissé de commentaire.GEORGEEMMETT D.
I got charged an extra hundred bucks for my dolly, furniture dolly, furniture pads, AND the auto transport that I had already returned. When I tried to return everything other than the auto transport (since I had already returned it), the person I talked to said she couldn't do it but her manager would and would call me later that night when he came in. Night goes by, no phone call. Call again next day, says they will remind him to call me again tonight. Night goes by, no phone call. Finally she transfers me to him on the third day. Complained about being charged for all that stuff especially the auto transport that I had returned. Never heard from him again and never got refunded for it. Fantastic customer service, not!Robert M.
Le client n'a pas laissé de commentaire.John E.
Le client n'a pas laissé de commentaire.RHASHEYDCALVIN W.
Was charged up front for my fees, then charged again when I turned my rental in. Uhaul was not available for my reserved time and have to wait another day. I will never use this location again.Preston G.
Le client n'a pas laissé de commentaire.ALLEN W.
The truck that I rented had an exhaust leak coming from the passenger side manifold, we had to drive with the windows down due to the fumes entering the cab making us nauseous. Also, the business was closed at 9:00am, a young lady arrived 30 minutes later to open up delaying my departure to work.MARKANDREW P.
Nothing we can think of. They were very accommodating in our ever changing schedule. We appreciate it and all their fine associates.CHARLESM C.
Great service!LAUREN P.
Le client n'a pas laissé de commentaire.nicole S.
The location was changed less than 24 hours before the pickup time and pushed back 1 hour causing the moving process to start 3 hours later then expected. If the moving helpers had not been accommodating I would not have been able to complete the loading. I find the change very poor customer support.Thomas L.
Le client n'a pas laissé de commentaire.Kechia R.
I requested a 26 ft truck for 3 days for a long distance move. What I got was a 26 ft truck for 3 hrs and a local return. No 26 ft trucks were available so we had to rent a smaller truck and then drive from Portsmouth to New Port News and pick up a tow trailer to go along with the smaller truck. Not too happy.Gail M.
Le client n'a pas laissé de commentaire.Kate L.
The folks working at this location were very helpful and very nice. I really appreciated them.Sheryl L.
When I arrived, my 10 foot truck was hooked up to a tow dolly. This location is closed on Sunday so I had absolutely no assistance. The furniture dolly I rented was also nowhere to be found. I was on the phone for about 30 minutes before getting someone on the regional U-Haul number. With them unable to help, I was able to remove the tow dolly with the help of a family member. This experience was so terrible. The truck was low on gas and filthy on the inside. Not to mention I was put behind schedule on my moving trip. So disappointed.Chelsea S.
The trailer was not available as contracted for. After a confirmation call there was no trailers available once we drove there. This site was very diligent in trying to solve the problem. I view this to be more of a UHAUL problem than a problem with this location.Brian H.
Le client n'a pas laissé de commentaire.CRYSTALGAYLE C.
Le client n'a pas laissé de commentaire.Jayde B.
Nothing, keep doing what your doingEDWARD R.
When I got it, it looked cleaned inside and nothing major. I went to dig my phone from under the seat when it fell and there was food from previous customer under there. Old stale fries, crumbs from food. Other than that, I would recommend this location and company!Sabrina W.
Le client n'a pas laissé de commentaire.Jamal L.
Hands down best service from a u-haul rep EVER. Had the truck I needed ready when he said and did not give it out to another customer like the u-haul in hampton did.KYLE WILLIAM W.
Le client n'a pas laissé de commentaire.JULIUSMARKUS G.
Next time, clean the truck and rid it of the gasoline smell that it is still on my boxes and mattresses!!! The wheels on the furniture dollies were worn out and raggedy and hard to use while moving. I want a refund for the furniture dollies and some kind of credit for the truck smelling like gasoline and the smell all on my boxes and mattresses.RENEE E.
Le client n'a pas laissé de commentaire.SONYA DEVRA R.
Le client n'a pas laissé de commentaire.ROBERT LOUIS P.
Make sure the trucks are clean and do not smell like fishBRANDON H.
Le client n'a pas laissé de commentaire.MYEESHATONYEA G.
Le client n'a pas laissé de commentaire.Doreatha E.
There was sand/dirt in the back of the truck and pet hair all over the cabin of the truck.Chris W.
Le client n'a pas laissé de commentaire.Unsun C.
When I called the location, representative seem to be bother by the call, upon arriving, the guy who attended me was on his air pods on the phone. I was given a quote on how much it'll be based on the cost, the quote was set for 78$, which would include everything and 30 miles including taxes and the insurance plan. I made sure to ask if I need to put gas on the vehicle, he said that they charge by the mile not the gas. When I return the car, the lady took my keys and told me I'll be getting an email with the receipt, I told her how much would it be, she said I'll be getting that info later that day any questions ask. Later that day nothing, the next day I got a charge of 123$ on top of the 78$, totaling to 200$, once I received the bill break down, I'm getting charge 30$ for gas on top of the 85 cents per mile, i did go over 30 miles but the quote was misleading. I tried calling back but keep going straight to voicemail. Stay away from this placeJose C.
U-haul had not been cleaned before I received it.Melissa L.
Le client n'a pas laissé de commentaire.Jose T.
The only thing I did not like is that when we picked up the truck it was noted that we wanted to drop it off at a location near our house. Half way on our drive from Alexandria back to Newport News we are told we have to take it to downtown Newport News. Not a place a woman wants to be at night.BRIANGENE S.
Great location, smooth transaction, great experience all around:)Ruth B.
Le client n'a pas laissé de commentaire.Caylon M.
Le client n'a pas laissé de commentaire.Marcus T.
I live in Michigan and was transporting a relatives furniture but would recommend U-Haul to a friend ay that location.William M.
I don't typically respond to reviews, but this location deserve â€œtwo thumbs upâ€ in terms of customer service and convenience. I am glad I selected this vendor.RALPHBERNARD A.
One of the three dollies were completely missing and the person first tried to play it off as if it was not listed when it was. Then she said it would be changed on the contract and the price reduced. I check online that night and neither had happened.Robert B.
Le client n'a pas laissé de commentaire.ELIZABETH H.
Le client n'a pas laissé de commentaire.Vicky P.
Le client n'a pas laissé de commentaire.steven E.
Le client n'a pas laissé de commentaire.Carolyn L.
Le client n'a pas laissé de commentaire.JOHN K.
Le client n'a pas laissé de commentaire.TERRY V.
Better parkingJoann B.
Le client n'a pas laissé de commentaire.Tarnisha B.
This location was much farther than the initial drop off location based on my 23606 zip code in Newport News, VA home location. The initial drop off was located only minutes from that location. Instead, the drop off location provided by U-Haul was more than 6 miles farther in south Newport News.HAROLDLEON S.
Le client n'a pas laissé de commentaire.Julia B.
Le client n'a pas laissé de commentaire.MARQUESHA J.
Fix the way you input the truck millage. No dots. I had a brand new truck low mileage and it would not accept the millage.Willie S.
BEST U-Haul in Hampton/Newport News! I will always send people to them! ??????????Ken B.
Vehicle was not good derivable, i was scared to drive, it was not clean .Abul A.
Le client n'a pas laissé de commentaire.Joseph H.
Good customer service.stephen B.
Le client n'a pas laissé de commentaire.Thomas F.
Le client n'a pas laissé de commentaire.Michael R.
Keep up the EXCELLENT work, SuPERB Customer Service, I WILL BE BACK????????????????Richard C.
I'm always pleased with my service with them.Shannan S.
All was well the gentleman that helped me was very helpful and knowledgeable when I had questions for himNaeemah W.
Le client n'a pas laissé de commentaire.Nikolas H.
Easy and professional process throughout.Zach H.
Area needs to be cleaned upJeff W.
Le client n'a pas laissé de commentaire.Kyle W.
They RIP you off and add all kind of charges for nothing.Joshua D.
Le client n'a pas laissé de commentaire.SHAMINA B.
They're not professional and they never give you paper work prior to rental. Just terrible!!Nikita H.
Le client n'a pas laissé de commentaire.Shakiea G.
Le client n'a pas laissé de commentaire.Suzy B.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.nathan C.
Le client n'a pas laissé de commentaire.Randy L.
Le client n'a pas laissé de commentaire.Javannah H.
They charged me for a tow rental fee without asking me, when I returned the equipment they would not refund it and were very rude and unhelpful about it.So I won't be using this place again.Lyndon M.
Received excellent service. I rented a small truck. Excellent price. Truck was. in excellent condition. Cleaned and excellent condition. Prompt service. Definitely will recommend to a friend.Aubrey H.
Worst experience ever will never use this service againGLORIA S.
Fix the seatbelt in the 26 ft truckJulie G.
Le client n'a pas laissé de commentaire.Joshua S.
I am glad I was able to work out the pricing issue I had. I must say at first I was upset but now I am a happy camper. MerciStephaie Y.
Le client n'a pas laissé de commentaire.Kristen S.
When we got there the guy was asleep on the couch... he set things up and didnt do it anywhere near correctly which when it got it home the wire snapped which we had to rewire and then it broke the front of my car. No one seemed to care.Michael S.
Le client n'a pas laissé de commentaire.Jose P.
There was trash left in the back of the truck provided for me. It had a very strong smell as if it had been left in the back of the truck for a while. Moving the bag of trash there were maggots underneath the bag. I took it upon myself to clean the back of the truck so I could start my moving process. However, the vehicle should have been cleaned upon renting it to me. Very dissappointed.Tiffany R.
Le client n'a pas laissé de commentaire.Crystal B.
Easy to find. Easy to park. Great lighting and overall very clean. Love this uhaul stop.Natasha D.
Le client n'a pas laissé de commentaire.Anitra D.
Very helpful and courteous!Lawannah W.
Improve signage identifying location since it's a relatively small location. The guys that helped me there were super. Definitely had their act together. In and without a question!Mark M.
My rental was unavailable at my original locationbut the second location didn't have the truck either. The manager at the Greenbrier location was good and found it at another location. The online reservation system needs to do a better job schedulingEDWARD E.
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