Le client n'a pas laissé de commentaire.Christopher M.
Customer Reviews for Guinn Bros Daily Rentals Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The lady working the store almost had a breakdown with two customers in the office at one time. She had to call someone else on the phone multiple times for help/assistance. When I went to load my car on the trailer, one of the drivers side tires was showing multiple cords. Went back to the store location to find the store closed during business hours and had to wait for 50 minutes until she showed back up. Called the phone number of the location, but no answer. Very disappointed in this experience. Store office smelt like cat urine and was sloppy/unorganized.James P.
Not really sure what to do different. Everything was perfect. Easy to rent and no issues.Marc J.
Le client n'a pas laissé de commentaire.Tamila W.
Took over a hour to get it right. The rep on we spoke with lied. She acted like we was trying to steal the unit. This all due to app malfunction. The process was insulting at best. We were told there would be compensation. We haven't heard anything else for U-HaulJosh P.
Le client n'a pas laissé de commentaire.Linda H.
My whole experience with uhaul was horrible. I was to recieve a call about it but they haven't called yet and it has been more than the 48 hours they promised.Sharon K.
Very nice and accommodatingRyan D.
Le client n'a pas laissé de commentaire.Brian P.
Information was changed sometime during the process costing me an additional $61Doug A.
I got a call from Manager or owner Angela that she had a sudden death and since I was the only one picking up on Sat would I mind using the 24 pick up. She was very professional and helpful. I have never used that system but she was patient with me and walked me through the process. Seems simple enough. Only issue to maybe figure out with Google maps / gps is that the 24 online system finds your location and it would not let me continue because it said I was not on location. I walked all over the lot, both sides of bldg, across the street, I then logged in with my wife's phone. Nothing. I called Angela and she fixed the issue. Thank you! Somehow, either through Google maps or the Uhaul system, the gps location should be fixed. Very very clean truck and trailer. Nice clean lot. Safe location.Mark M.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Michael R.
The equipment requested was no present within the rentalElijah M.
The U-Haul's fender in front of the wheels on the driver's side was loose. It could have flapped under the tire while driving. I was able to fix it. Also, there was broken glass in the U-Haul. I had to clean it up. I ordered a dozen furniture pads a month in advance, yet only six were in stock when I arrived. I feel like a month is enough time to make sure everything I ordered was in stock. The lady at Guinn Bros was courteous and helpful. She was kind to offer an extra day at no charge, which eased our stress.Lance M.
Le client n'a pas laissé de commentaire.Joe K.
Le client n'a pas laissé de commentaire.Tracey S.
Le client n'a pas laissé de commentaire.kaleb Y.
Le client n'a pas laissé de commentaire.Dennis G.
Le client n'a pas laissé de commentaire.PATRICK S.
Le client n'a pas laissé de commentaire.STEVEN B.
Le client n'a pas laissé de commentaire.todd Y.
Le client n'a pas laissé de commentaire.Paul G.
Le client n'a pas laissé de commentaire.Felicia W.
Le client n'a pas laissé de commentaire.MARGARET P.
No one was there at 9:00am. It was not a problem, as they had a good drop box. I just followed the instructions and was on my way.BRYANT B.
No suggestions. We receive excellent customer service and will rent from there again.Dawn H.
Wow, worst move ever ... what a massive waste of money. Your Winchester facility is awful!!!!Michelle H.
Le client n'a pas laissé de commentaire.Bill M.
Le client n'a pas laissé de commentaire.tammy L.
Le client n'a pas laissé de commentaire.robert G.
They were helpfulwayne C.
Le client n'a pas laissé de commentaire.RICHARD L.
Very helpful staff, would definitely rent from them! I don't anything to improve on.Shaun K.
Le client n'a pas laissé de commentaire.Donna F.
Le client n'a pas laissé de commentaire.STEVE S.
Make sure that the equipment is clean for the next customer. The truck that I picked up was filthy and had hundreds of flies in the storage cabin. I had to take it to get cleaned before I could use it. It cost money and time that I should not have had to experience!JAMES B.
The truck windshield was bug-splattered and the floor had what appeared to be dog hair on the floor. The cargo area had not been adequately swept. I should've received a discount at least equivalent to whatever the charge is for returning the truck unclean.William P.
Le client n'a pas laissé de commentaire.JAMES G.
Actually filled the tank to EXACTLY where it was when we left (just above 1/2 tank) just before we dropped it off and the drop off location still charged me over $20 because they claimed I turned it in with less than 1/2 tank. Overall it was a good experience but if I'd known they were going to charge me an extra $20 I would not have bothered to put in the extra $10. Little things like that just rub me the wrong way.Joseph B.
Nothing could be improved - excellent U-HAUL location, very helpful personnel. Truck was there and ready to go. Only complaint was the truck was not FULL of gas, I'm sure it was filled to the brim when returned in Batesville, as I wasn't comfortable driving it into a gas station. GREAT JOB HENDERSON U-HAUL LOCATION!Mary P.
Get Heather to work every day she was as nice as she was cute. New her job hooked up the trailer before I could get out my truckMARVIN C.
Le client n'a pas laissé de commentaire.ROBERT R.
Le client n'a pas laissé de commentaire.Jacob W.
Excellent service and knowledgeable professionals. These folks know what they are doing and care for their customers.Angela W.
Le client n'a pas laissé de commentaire.Jacob W.
Le client n'a pas laissé de commentaire.ROBERT K.
Great people to deal with.Richard T.
Le client n'a pas laissé de commentaire.RUSSELL B.
Clean, new tires, new pigtail on the connection. Très bienRICHARD B.
Our reserved 20' truck was not ready so the location upgraded us to the 26' to avoid us having to drive into Jackson, 30 minutes North of this location. Good Customer Service.... and that's hard to find these days.Sue E.
Picked p was confirmed for 3:30. When I got there no one was there. A handwritten note stating "closed gone to graduation". Very frustrated with UHaul for lack of communication.Johnna K.
Le client n'a pas laissé de commentaire.Alan P.
Nothing - everything worked well as planned. It worked out so well - going back this week for a 2nd rental of the exact same kind.Philip L.
Le client n'a pas laissé de commentaire.Danny B.
The uhaul truck and service was great. But the website was not all that great for returning the uhaul. It was helpful but not useful.Mildred B.
really nothing, all went very smoothly.STEVEN W.
I waited until 30 minutes later than their opening time and no one was there and no one showed up. I had to leave the trailer without a hitch lock. I strained my back picking the tongue up off of the ball without help.ANDREW B.
Le client n'a pas laissé de commentaire.CHRISTINA W.
Le client n'a pas laissé de commentaire.Briar Y.
Wow, completely different service from pick-up location! We arrived literally 5 mins to closing. The customer service rep warmly welcomed us & even brought a jack out & unloaded the trailer herself. Fantastic job!Carl M.
Le client n'a pas laissé de commentaire.Timothy F.
Le client n'a pas laissé de commentaire.Gregory F.
Le client n'a pas laissé de commentaire.Thomas P.
Le client n'a pas laissé de commentaire.Sarah B.
Angie, continues to do a great job and provides a professional, positive experience for your customers.Mack V.
Le client n'a pas laissé de commentaire.Beth L.
Why try to fix it if it's not broken.David R.
Le client n'a pas laissé de commentaire.RICHARD M.
Le client n'a pas laissé de commentaire.edith B.
Le client n'a pas laissé de commentaire.keith P.
Le client n'a pas laissé de commentaire.Larry T.
Le client n'a pas laissé de commentaire.JONATHAN D.
Le client n'a pas laissé de commentaire.DARYN N.
Overall awarenessTimothy M.
Le client n'a pas laissé de commentaire.Mark M.
Great service! No issuesBarnabus E.
Le client n'a pas laissé de commentaire.Trina G.
Le client n'a pas laissé de commentaire.john A.
Le client n'a pas laissé de commentaire.Mesa W.
Le client n'a pas laissé de commentaire.Daniel E.
Le client n'a pas laissé de commentaire.Kevin R.
This may be a small operation but they are friendly, helpful and really have good equipment on property. The trailer I pulled was probably the smoothest I have ever pulled. High Mark's for this groupRichard B.
Le client n'a pas laissé de commentaire.joseph T.
Easy drop off very helpfulClinton C.
Provide trucks with cruise controlJohnny T.
all was good all the way aroundSteven W.
Needed more staff on that day, but I am a business owner and I know that there isn't always a way to know when you will all of a sudden need more people for a rush. All and all, this location made it easy and simple to finish a large task that we wouldn't have otherwise been able to finish in time. Thank you all very much!rachel F.
Le client n'a pas laissé de commentaire.Alan C.
The lady was very nice and professionalJohnny M.
Le client n'a pas laissé de commentaire.Lloyd T.
We did an after hours drop off, did not meet anyone. The location was clean, and Dropbox accessible and easily found. Could have slightly better lighting at night, but that's the only thing I thought of and it's really not that big a deal.JOSHUA B.
I was upgraded to a larger trailer for the same price when the one I requested was not available. I appreciated that since I ended up needing that extra space. I was also given options of where to return the trailer which ended up saving me money.Ronald H.
Le client n'a pas laissé de commentaire.Timothy R.
Le client n'a pas laissé de commentaire.Timothy R.
Le client n'a pas laissé de commentaire.Steven J.
Excellent location & serviceGregory B.
Le client n'a pas laissé de commentaire.Debbie V.